Latest / The Operator's Manual with Fexingo: Daily Decisions, Tactical Wins, and Business Execution
How One Hospital Cut ER Wait Times 35 Percent With a Simple Triage Change
In this episode of The Operator's Manual, Lucas and Luna unpack a single operational change that slashed emergency room wait times by 35 percent at a mid-sized urban hospital. They walk through the specific triage protocol adjustment—a shift from a five-level to a three-level acuity system combined with a 'vertical treatment' lane for moderate cases—that reduced the median door-to-doctor time from 47 minutes to 31 minutes. The hosts trace the decision-making process, the data that justified the change, and the surprising nursing-staff reaction. They also discuss why the fix…
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