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The Policy Survived. The Story Didn't.
The Policy Survived. The Story Didn't.
Most organisations believe policies exist because people like rules. The truth is usually more interesting. Most policies exist because something happened.
A client complained.
A process failed.
A mistake became expensive.
The organisation learned. The lesson was preserved. The reason was gradually lost.
This episode examines the organisational pattern behind that loss: Context Debt. The accumulated cost paid when lessons survive but explanations do not.
You'll hear:
• Why rules often outlive the incidents that created them
• Why workarounds are…
The skinny
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