Latest / Omni Talk Retail / Selection, Trust-Building & AI-Driven Efficiency | How Alibaba Plans To Innovate B2B Supply Chains

Transcript

Selection, Trust-Building & AI-Driven Efficiency | How Alibaba Plans To Innovate B2B Supply Chains · Omni Talk Retail

• 0:00
  Hello
• 0:00
  everyone.
• 0:00
  This
• 0:00
  is
• 0:00
  Omnitalk
• 0:01
  Retail.
• 0:01
  I'm
• 0:01
  Chris
• 0:02
  Walton.
• 0:02
  And
• 0:02
  I'm
• 0:02
  Anne
• 0:03
  Mazinga.
• 0:03
  We
• 0:03
  are
• 0:03
  coming
• 0:04
  to
• 0:04
  you
• 0:04
  live
• 0:05
  from
• 0:05
  the
• 0:05
  Manifest
• 0:06
  Future
• 0:06
  of
• 0:06
  Logistics
• 0:07
  conference
• 0:08
  in
• 0:08
  Las
• 0:08
  Vegas.
• 0:09
  Our
• 0:09
  coverage
• 0:09
  today
• 0:10
  is
• 0:10
  provided
• 0:10
  to
• 0:11
  you
• 0:11
  in
• 0:11
  partnership
• 0:11
  with
• 0:11
  TGW
• 0:12
  Logistics.
• 0:13
  Revolutionize
• 0:14
  your
• 0:14
  retail
• 0:15
  supply
• 0:15
  chain
• 0:15
  with
• 0:16
  TGW
• 0:17
  Logistics.
• 0:18
  Their
• 0:18
  experts
• 0:18
  tailor
• 0:19
  warehouse
• 0:19
  automation
• 0:20
  solutions
• 0:20
  to
• 0:20
  your
• 0:21
  needs,
• 0:21
  ensuring
• 0:22
  you
• 0:22
  have
• 0:22
  the
• 0:22
  edge.
• 0:23
  Work
• 0:23
  with
• 0:23
  TGW
• 0:24
  before
• 0:24
  your
• 0:25
  competition
• 0:26
  does.
• 0:26
  Discover
• 0:27
  more@tgw
• 0:30
  group.com
• 0:32
  and
• 0:33
  joining
• 0:33
  us
• 0:33
  now,
• 0:34
  Ann
• 0:34
  is
• 0:35
  probably
• 0:35
  the
• 0:35
  tallest
• 0:36
  guest
• 0:36
  we've
• 0:36
  had
• 0:36
  in
• 0:37
  the
• 0:37
  history
• 0:37
  of
• 0:37
  an
• 0:37
  Omnitalk
• 0:38
  livestream,
• 0:39
  but
• 0:39
  that
• 0:39
  is
• 0:39
  Justin
• 0:40
  Lu.
• 0:40
  And
• 0:40
  Justin
• 0:41
  is
• 0:41
  the
• 0:41
  country
• 0:42
  US
• 0:42
  country
• 0:43
  manager
• 0:43
  for
• 0:44
  Alibaba.com
• 0:45
  Justin,
• 0:46
  welcome
• 0:46
  to
• 0:47
  Omnitalk
• 0:47
  and
• 0:47
  thanks
• 0:47
  for
• 0:48
  joining
• 0:48
  us
• 0:48
  at
• 0:48
  Manifest.
• 0:49
  Thank
• 0:49
  you.
• 0:50
  Thank
• 0:50
  you,
• 0:50
  Chris.
• 0:50
  Thank
• 0:51
  you,
• 0:51
  Anne
• 0:51
  for
• 0:51
  offering
• 0:51
  me
• 0:52
  this
• 0:52
  opportunity.
• 0:52
  Yeah.
• 0:53
  Well,
• 0:53
  Justin,
• 0:53
  I'd
• 0:54
  love
• 0:54
  to
• 0:54
  just
• 0:54
  find
• 0:55
  out
• 0:55
  from
• 0:55
  you
• 0:56
  a
• 0:56
  little
• 0:56
  bit
• 0:56
  about
• 0:56
  what
• 0:57
  your
• 0:57
  role
• 0:57
  covers.
• 0:58
  It's
• 0:58
  a
• 0:58
  very
• 0:59
  broad
• 0:59
  title.
• 0:59
  I
• 1:00
  imagine
• 1:00
  there's
• 1:00
  a
• 1:00
  lot
• 1:00
  underneath
• 1:01
  there
• 1:01
  that
• 1:01
  you
• 1:02
  oversee.
• 1:02
  So
• 1:02
  maybe
• 1:03
  let's
• 1:03
  start
• 1:03
  by
• 1:04
  just
• 1:04
  outlining
• 1:05
  that
• 1:05
  for
• 1:05
  us
• 1:05
  and
• 1:05
  for
• 1:05
  the
• 1:06
  audience
• 1:06
  at
• 1:06
  home.
• 1:06
  Yeah,
• 1:07
  yeah,
• 1:07
  absolutely.
• 1:08
  Happy
• 1:08
  to.
• 1:08
  So
• 1:09
  like
• 1:09
  Chris
• 1:10
  was
• 1:10
  saying,
• 1:11
  I'm
• 1:11
  the
• 1:11
  country
• 1:12
  manager
• 1:12
  for
• 1:12
  Alibaba.com
• 1:13
  in
• 1:13
  the
• 1:14
  US
• 1:14
  we
• 1:15
  also
• 1:15
  oversee
• 1:15
  the
• 1:16
  Canada
• 1:16
  business,
• 1:17
  but
• 1:17
  it's
• 1:17
  a
• 1:17
  much
• 1:18
  smaller
• 1:18
  business
• 1:18
  compared
• 1:19
  with
• 1:19
  the
• 1:19
  U.S.
• 1:20
  but
• 1:21
  overall
• 1:21
  speaking,
• 1:22
  there
• 1:22
  are
• 1:22
  two
• 1:23
  main
• 1:23
  supporting
• 1:23
  pillars
• 1:24
  for
• 1:24
  my
• 1:24
  business.
• 1:25
  Number
• 1:25
  one
• 1:26
  is
• 1:26
  to
• 1:26
  drive
• 1:27
  the
• 1:27
  growth
• 1:28
  for
• 1:28
  our
• 1:28
  buyer
• 1:29
  business
• 1:29
  for
• 1:29
  Alibaba.com
• 1:30
  as
• 1:30
  you
• 1:30
  all
• 1:31
  know,
• 1:31
  Alibaba.com
• 1:32
  is
• 1:32
  the
• 1:32
  leading
• 1:32
  platform
• 1:33
  for
• 1:34
  business
• 1:34
  buyers
• 1:34
  to
• 1:35
  source
• 1:35
  and
• 1:35
  buy
• 1:36
  globally.
• 1:36
  Okay.
• 1:37
  So
• 1:38
  in
• 1:38
  terms
• 1:38
  of
• 1:38
  buyer
• 1:39
  growth,
• 1:39
  we're
• 1:39
  talking
• 1:39
  about
• 1:40
  how
• 1:40
  do
• 1:40
  we
• 1:40
  help
• 1:41
  US
• 1:42
  based
• 1:42
  buyers,
• 1:43
  we're
• 1:44
  mostly
• 1:44
  referring
• 1:45
  to,
• 1:45
  let's
• 1:45
  say
• 1:45
  Amazon
• 1:46
  third
• 1:46
  party
• 1:46
  sellers,
• 1:47
  small
• 1:47
  to
• 1:47
  medium
• 1:47
  sized
• 1:48
  business
• 1:48
  owners
• 1:49
  to
• 1:49
  help
• 1:49
  them
• 1:49
  to
• 1:49
  source
• 1:50
  more
• 1:50
  cost
• 1:50
  efficiently,
• 1:51
  let's
• 1:51
  say.
• 1:51
  And
• 1:52
  you
• 1:52
  have
• 1:52
  your
• 1:52
  own
• 1:53
  restaurant.
• 1:53
  We're
• 1:54
  going
• 1:54
  to
• 1:54
  try
• 1:54
  to
• 1:54
  help
• 1:54
  you
• 1:54
  to
• 1:55
  buy,
• 1:55
  you
• 1:55
  know,
• 1:56
  furniture,
• 1:56
  right.
• 1:57
  All
• 1:57
  the
• 1:57
  replenishment,
• 1:58
  you
• 1:58
  know,
• 1:58
  resources
• 1:59
  at
• 2:00
  a
• 2:00
  lower
• 2:00
  cost
• 2:01
  so
• 2:01
  your
• 2:01
  business
• 2:01
  could
• 2:02
  be
• 2:02
  more
• 2:02
  profitable.
• 2:03
  So
• 2:03
  that's
• 2:04
  what
• 2:04
  my
• 2:04
  team
• 2:04
  is
• 2:04
  responsible
• 2:05
  for
• 2:05
  for
• 2:06
  one
• 2:06
  aspect
• 2:07
  of
• 2:07
  the
• 2:07
  business
• 2:07
  which
• 2:08
  is
• 2:08
  the
• 2:08
  driving
• 2:08
  the
• 2:09
  growth
• 2:09
  for
• 2:09
  our
• 2:10
  buyer
• 2:10
  business.
• 2:10
  I
• 2:10
  didn't
• 2:11
  know
• 2:11
  that.
• 2:11
  The
• 2:11
  second
• 2:11
  part.
• 2:12
  All
• 2:12
  right,
• 2:12
  interesting.
• 2:13
  Learn
• 2:13
  a
• 2:13
  little
• 2:13
  bit.
• 2:13
  Yeah.
• 2:14
  This
• 2:14
  is
• 2:14
  why
• 2:14
  I
• 2:15
  love
• 2:15
  my
• 2:15
  job.
• 2:15
  Yeah,
• 2:15
  yeah,
• 2:15
  yeah,
• 2:16
  yeah.
• 2:16
  So,
• 2:17
  so
• 2:17
  the
• 2:17
  other
• 2:17
  part
• 2:18
  of
• 2:18
  our
• 2:18
  business
• 2:18
  is
• 2:19
  obviously
• 2:19
  the
• 2:19
  seller
• 2:20
  side,
• 2:20
  the
• 2:20
  supply
• 2:20
  side
• 2:21
  of
• 2:21
  our
• 2:21
  business.
• 2:21
  There's
• 2:22
  demand
• 2:22
  and
• 2:22
  there's
• 2:22
  a
• 2:23
  supply.
• 2:23
  The
• 2:24
  supply
• 2:24
  part
• 2:24
  we're
• 2:25
  helping,
• 2:25
  trying
• 2:26
  to
• 2:26
  help
• 2:26
  US
• 2:26
  based
• 2:27
  suppliers,
• 2:27
  manufacturers,
• 2:28
  wholesalers
• 2:29
  to
• 2:30
  distribute
• 2:30
  their
• 2:30
  products
• 2:31
  more
• 2:31
  Widely
• 2:31
  all
• 2:32
  over
• 2:32
  the
• 2:32
  world.
• 2:33
  Cause
• 2:33
  we
• 2:33
  do
• 2:33
  have
• 2:34
  buyers,
• 2:34
  over
• 2:34
  30
• 2:35
  million
• 2:35
  buyers
• 2:36
  all
• 2:36
  over
• 2:36
  the
• 2:37
  world
• 2:37
  that
• 2:37
  are
• 2:37
  buying
• 2:37
  and
• 2:38
  sourcing
• 2:38
  actively
• 2:39
  from
• 2:39
  Alibaba.com,
• 2:40
  so
• 2:40
  if
• 2:40
  you
• 2:41
  are
• 2:41
  a
• 2:41
  US
• 2:41
  based,
• 2:42
  let's
• 2:42
  say
• 2:42
  you're
• 2:42
  a
• 2:42
  brand
• 2:43
  owner
• 2:43
  or
• 2:43
  you're
• 2:43
  a
• 2:43
  wholesaler
• 2:44
  distributing
• 2:45
  some
• 2:45
  brand
• 2:45
  selection
• 2:46
  or
• 2:46
  you're
• 2:46
  a
• 2:47
  manufacturer,
• 2:47
  you
• 2:48
  can
• 2:49
  sell
• 2:49
  your
• 2:49
  product,
• 2:50
  distribute
• 2:50
  your
• 2:50
  product
• 2:51
  and
• 2:51
  your
• 2:51
  service
• 2:52
  through
• 2:52
  our
• 2:52
  platform
• 2:53
  to
• 2:53
  buyers
• 2:53
  all
• 2:53
  over
• 2:53
  the
• 2:54
  world.
• 2:54
  So
• 2:54
  my
• 2:55
  team
• 2:55
  is
• 2:55
  also
• 2:55
  responsible
• 2:56
  for
• 2:56
  recruiting
• 2:56
  buyers,
• 2:57
  sellers
• 2:58
  in
• 2:58
  the
• 2:59
  US
• 2:59
  and
• 2:59
  provide
• 3:00
  the
• 3:00
  hand
• 3:00
  holding
• 3:00
  onboarding
• 3:01
  experience
• 3:02
  to
• 3:02
  make
• 3:02
  sure
• 3:03
  that
• 3:03
  their
• 3:03
  business
• 3:03
  successful
• 3:04
  on
• 3:04
  our
• 3:04
  platform.
• 3:05
  Yeah,
• 3:05
  now
• 3:05
  that
• 3:05
  part
• 3:06
  I
• 3:06
  was
• 3:06
  aware
• 3:06
  of.
• 3:06
  Justin,
• 3:07
  I'm
• 3:08
  curious,
• 3:08
  which
• 3:08
  of
• 3:08
  those
• 3:08
  two
• 3:09
  take
• 3:09
  up
• 3:09
  the
• 3:09
  greater
• 3:09
  proportion
• 3:10
  of
• 3:10
  your
• 3:10
  time?
• 3:12
  That's
• 3:13
  a
• 3:13
  good
• 3:13
  question.
• 3:13
  I
• 3:13
  would
• 3:13
  say
• 3:13
  right
• 3:14
  now
• 3:14
  it's
• 3:16
  70,
• 3:16
  30.
• 3:17
  So
• 3:17
  the
• 3:17
  buyer
• 3:18
  side
• 3:18
  actually
• 3:18
  takes
• 3:19
  up
• 3:19
  a
• 3:19
  lot
• 3:19
  of
• 3:19
  our
• 3:19
  time
• 3:20
  because
• 3:21
  for
• 3:21
  a
• 3:22
  very
• 3:23
  straightforward
• 3:23
  reason,
• 3:23
  because
• 3:24
  US
• 3:24
  is
• 3:25
  one
• 3:25
  of
• 3:25
  our
• 3:25
  largest
• 3:26
  market
• 3:26
  in
• 3:26
  terms
• 3:27
  of
• 3:27
  buying
• 3:27
  power.
• 3:28
  The
• 3:29
  platform
• 3:29
  originated
• 3:30
  20
• 3:30
  years
• 3:30
  ago
• 3:30
  with
• 3:31
  a
• 3:31
  mindset
• 3:32
  or
• 3:32
  a
• 3:32
  goal,
• 3:32
  a
• 3:33
  business
• 3:33
  goal
• 3:34
  or
• 3:34
  a
• 3:34
  value
• 3:34
  prop,
• 3:35
  you
• 3:35
  know,
• 3:36
  in
• 3:36
  our
• 3:36
  mind,
• 3:36
  which
• 3:36
  is
• 3:37
  to
• 3:37
  help
• 3:37
  US
• 3:37
  buyers
• 3:38
  to
• 3:38
  source
• 3:39
  more
• 3:39
  cost
• 3:39
  efficiently
• 3:40
  all
• 3:40
  over
• 3:40
  the
• 3:40
  world.
• 3:41
  And
• 3:42
  you
• 3:42
  know,
• 3:42
  that
• 3:42
  has
• 3:42
  never
• 3:43
  changed.
• 3:43
  So
• 3:43
  we're
• 3:44
  constantly
• 3:44
  improving
• 3:45
  our
• 3:45
  US
• 3:45
  buyer
• 3:46
  experience
• 3:47
  through
• 3:47
  launching
• 3:48
  new
• 3:48
  features
• 3:49
  and
• 3:49
  technology
• 3:50
  functionalities
• 3:50
  to
• 3:51
  help
• 3:51
  U.S.
• 3:51
  buyers
• 3:52
  to
• 3:52
  be
• 3:52
  able
• 3:52
  to
• 3:52
  identify
• 3:54
  business
• 3:55
  partners
• 3:55
  and
• 3:55
  source
• 3:56
  more
• 3:57
  with
• 3:57
  ease.
• 3:57
  Basically.
• 3:58
  Yeah.
• 3:58
  Right.
• 3:58
  Wow.
• 3:58
  So
• 3:59
  that
• 3:59
  is
• 3:59
  kind
• 3:59
  of
• 4:00
  our
• 4:00
  main
• 4:01
  focus.
• 4:01
  But
• 4:02
  us
• 4:03
  selling
• 4:03
  is
• 4:04
  obviously
• 4:04
  also
• 4:04
  very
• 4:05
  important,
• 4:06
  you
• 4:06
  know,
• 4:06
  because
• 4:08
  as
• 4:08
  we
• 4:08
  all
• 4:08
  know,
• 4:09
  US
• 4:09
  is
• 4:09
  a
• 4:10
  home
• 4:10
  to
• 4:10
  a
• 4:10
  lot
• 4:10
  of
• 4:11
  world
• 4:11
  very
• 4:12
  well
• 4:12
  known
• 4:12
  brands
• 4:13
  and
• 4:13
  creators
• 4:13
  of
• 4:14
  new
• 4:14
  brands.
• 4:15
  And
• 4:15
  we
• 4:15
  do
• 4:15
  think,
• 4:16
  you
• 4:16
  know,
• 4:16
  these
• 4:16
  brand
• 4:16
  owners
• 4:17
  especially
• 4:18
  maybe
• 4:18
  they
• 4:18
  started
• 4:19
  their
• 4:19
  business
• 4:19
  online,
• 4:20
  DTC
• 4:20
  from
• 4:21
  Amazon,
• 4:21
  Shopify.
• 4:22
  Now
• 4:22
  they're
• 4:22
  thinking
• 4:23
  about,
• 4:23
  hey,
• 4:23
  how
• 4:23
  do
• 4:24
  I
• 4:24
  diversify
• 4:24
  my
• 4:25
  distribution
• 4:25
  channel?
• 4:26
  Right.
• 4:26
  I
• 4:26
  don't
• 4:26
  want
• 4:27
  to
• 4:27
  put
• 4:27
  all
• 4:27
  the
• 4:27
  eggs
• 4:27
  in
• 4:28
  one
• 4:28
  basket.
• 4:28
  Right.
• 4:29
  Alibaba.com
• 4:29
  can
• 4:30
  actually
• 4:30
  help
• 4:30
  them
• 4:31
  distribute
• 4:31
  to
• 4:32
  regional
• 4:32
  local
• 4:33
  distributors,
• 4:33
  retailers.
• 4:34
  And
• 4:35
  that's
• 4:35
  where
• 4:36
  we
• 4:36
  believe
• 4:37
  our
• 4:37
  next
• 4:38
  sort
• 4:38
  of
• 4:38
  growth
• 4:39
  engine
• 4:39
  or
• 4:40
  area
• 4:40
  would
• 4:40
  be.
• 4:41
  So
• 4:41
  that's
• 4:41
  obviously
• 4:43
  very
• 4:43
  important
• 4:43
  to
• 4:44
  us
• 4:44
  too.
• 4:44
  Yeah,
• 4:44
  I
• 4:44
  mean,
• 4:45
  and
• 4:45
  I've
• 4:45
  already
• 4:45
  always
• 4:46
  been
• 4:46
  a
• 4:46
  big
• 4:46
  fan
• 4:46
  of
• 4:46
  that
• 4:47
  idea.
• 4:47
  Especially
• 4:47
  considering
• 4:48
  a
• 4:48
  lot
• 4:48
  of
• 4:48
  these
• 4:48
  retailers
• 4:49
  are
• 4:49
  already
• 4:49
  sourcing
• 4:49
  their
• 4:50
  products
• 4:50
  over
• 4:50
  there.
• 4:50
  So
• 4:51
  getting
• 4:51
  that
• 4:51
  distribution
• 4:52
  outlet
• 4:52
  seems
• 4:53
  like
• 4:53
  a
• 4:53
  no
• 4:53
  brainer
• 4:53
  in
• 4:53
  a
• 4:54
  lot
• 4:54
  of
• 4:54
  ways.
• 4:55
  All
• 4:55
  right,
• 4:55
  so
• 4:56
  you're
• 4:56
  at
• 4:56
  Manifest.
• 4:58
  Have
• 4:58
  you
• 4:58
  been
• 4:58
  on
• 4:58
  stage
• 4:59
  yet
• 4:59
  or
• 4:59
  are
• 4:59
  you
• 4:59
  still.
• 5:00
  You
• 5:00
  have.
• 5:01
  How'd
• 5:01
  it
• 5:01
  go?
• 5:02
  It
• 5:03
  went
• 5:03
  pretty
• 5:03
  well.
• 5:04
  Pretty
• 5:04
  well.
• 5:04
  How
• 5:04
  did
• 5:04
  it
• 5:04
  go?
• 5:07
  Biased.
• 5:09
  What
• 5:09
  did
• 5:09
  you
• 5:10
  share
• 5:10
  with
• 5:10
  the
• 5:10
  audience?
• 5:11
  What
• 5:11
  were
• 5:11
  you
• 5:11
  up
• 5:11
  there
• 5:12
  talking
• 5:12
  about?
• 5:12
  Similar
• 5:12
  things.
• 5:13
  Did
• 5:13
  you
• 5:13
  share
• 5:13
  any
• 5:13
  new
• 5:14
  messages?
• 5:14
  Yeah,
• 5:15
  similar
• 5:15
  things.
• 5:16
  The
• 5:17
  main
• 5:17
  topic
• 5:17
  is
• 5:17
  there,
• 5:18
  right?
• 5:18
  How
• 5:18
  do
• 5:18
  we
• 5:18
  help
• 5:19
  us
• 5:19
  buyers
• 5:19
  to
• 5:19
  source?
• 5:20
  So
• 5:20
  we
• 5:21
  are
• 5:21
  launching
• 5:21
  a
• 5:22
  handful
• 5:22
  of
• 5:23
  really
• 5:23
  cool
• 5:23
  new
• 5:23
  features
• 5:24
  this
• 5:24
  year
• 5:24
  to
• 5:25
  help
• 5:25
  us
• 5:25
  buyers.
• 5:27
  We
• 5:27
  have
• 5:27
  the
• 5:27
  new
• 5:28
  AI
• 5:28
  powered
• 5:29
  buying
• 5:30
  agents
• 5:31
  per
• 5:31
  se
• 5:31
  that
• 5:32
  help
• 5:32
  you
• 5:32
  do
• 5:32
  all
• 5:32
  the
• 5:33
  communication.
• 5:34
  You
• 5:34
  know,
• 5:34
  cross
• 5:34
  time
• 5:34
  zone
• 5:35
  communication
• 5:35
  is
• 5:35
  a
• 5:36
  pain
• 5:36
  in
• 5:36
  the
• 5:36
  neck,
• 5:36
  right.
• 5:37
  You
• 5:37
  send
• 5:37
  out
• 5:37
  a
• 5:37
  message
• 5:38
  and
• 5:38
  you
• 5:38
  know
• 5:38
  the,
• 5:39
  the
• 5:39
  manufacturer
• 5:40
  or
• 5:40
  the
• 5:40
  factory
• 5:40
  owner
• 5:41
  doesn't
• 5:41
  respond
• 5:41
  to
• 5:41
  you
• 5:42
  maybe
• 5:42
  like
• 5:42
  until
• 5:42
  13
• 5:43
  hours
• 5:43
  later.
• 5:44
  And
• 5:44
  you
• 5:44
  know,
• 5:45
  the
• 5:45
  whole
• 5:45
  thing
• 5:45
  drags
• 5:45
  on
• 5:45
  for
• 5:46
  weeks.
• 5:46
  Now
• 5:47
  we
• 5:47
  have
• 5:47
  AI
• 5:47
  powered
• 5:48
  communication
• 5:48
  manager
• 5:49
  that
• 5:49
  can
• 5:50
  do
• 5:50
  like
• 5:50
  auto
• 5:51
  follow
• 5:51
  ups,
• 5:51
  ask
• 5:52
  questions,
• 5:52
  gather
• 5:52
  information
• 5:53
  while
• 5:54
  you're
• 5:54
  asleep
• 5:55
  and
• 5:55
  when
• 5:56
  you
• 5:56
  wake
• 5:56
  up
• 5:57
  we
• 5:57
  will
• 5:57
  auto
• 5:57
  generate
• 5:58
  a
• 5:58
  comparison
• 5:59
  report
• 6:00
  that
• 6:00
  compares
• 6:00
  all
• 6:01
  the
• 6:01
  manufacturers
• 6:01
  that
• 6:02
  manufacture
• 6:02
  the
• 6:02
  product
• 6:02
  you're
• 6:03
  looking
• 6:03
  for
• 6:04
  based
• 6:05
  on
• 6:05
  all
• 6:05
  sorts
• 6:05
  of
• 6:05
  business
• 6:06
  specs
• 6:06
  and
• 6:06
  attributes
• 6:07
  and
• 6:07
  things
• 6:08
  like
• 6:08
  that.
• 6:08
  We
• 6:08
  also
• 6:09
  have
• 6:09
  our
• 6:09
  new
• 6:10
  image
• 6:10
  search
• 6:11
  functionality,
• 6:13
  our
• 6:13
  new
• 6:13
  business
• 6:14
  reports,
• 6:14
  a
• 6:14
  lot
• 6:14
  of
• 6:15
  stuff
• 6:15
  that
• 6:15
  we're
• 6:15
  launching
• 6:16
  announcing
• 6:16
  at
• 6:17
  Manifest
• 6:18
  this
• 6:18
  morning.
• 6:18
  And
• 6:18
  on
• 6:19
  the
• 6:19
  supplier
• 6:19
  on
• 6:19
  the
• 6:19
  seller
• 6:20
  side,
• 6:21
  one
• 6:21
  of
• 6:21
  my
• 6:22
  colleagues
• 6:22
  was
• 6:23
  giving
• 6:23
  a
• 6:23
  case
• 6:24
  study
• 6:24
  on
• 6:24
  how
• 6:25
  do
• 6:25
  we
• 6:25
  help
• 6:26
  suppliers
• 6:27
  to.
• 6:28
  Well
• 6:28
  actually
• 6:28
  still
• 6:30
  for
• 6:30
  buyers
• 6:30
  to
• 6:30
  diversify
• 6:31
  their
• 6:31
  supply
• 6:32
  chain
• 6:32
  and
• 6:33
  to
• 6:33
  mitigate
• 6:33
  risks
• 6:34
  and
• 6:34
  fluctuation.
• 6:35
  So
• 6:35
  I
• 6:36
  think
• 6:36
  overall
• 6:36
  it's
• 6:37
  pretty
• 6:37
  informative
• 6:38
  and
• 6:38
  we
• 6:38
  have
• 6:39
  some
• 6:39
  key
• 6:39
  messages
• 6:39
  and
• 6:40
  great
• 6:40
  news
• 6:40
  that
• 6:41
  we
• 6:41
  want
• 6:41
  to
• 6:41
  share.
• 6:41
  Was
• 6:42
  it
• 6:42
  just
• 6:42
  you
• 6:42
  on
• 6:42
  stage
• 6:43
  or
• 6:43
  like
• 6:44
  what
• 6:44
  was
• 6:44
  the
• 6:44
  format?
• 6:46
  It
• 6:46
  was
• 6:46
  me
• 6:47
  and
• 6:47
  my
• 6:47
  colleague.
• 6:47
  Okay.
• 6:48
  It
• 6:48
  was
• 6:48
  me
• 6:48
  and
• 6:48
  my
• 6:48
  colleague.
• 6:49
  Okay,
• 6:49
  great.
• 6:49
  So
• 6:50
  it
• 6:50
  was.
• 6:50
  Wow.
• 6:50
  It
• 6:50
  sounds
• 6:51
  like
• 6:51
  they're
• 6:51
  doing
• 6:51
  that
• 6:51
  a
• 6:51
  lot
• 6:51
  and
• 6:52
  like.
• 6:52
  Yes,
• 6:52
  two,
• 6:53
  two
• 6:53
  colleagues
• 6:53
  up
• 6:53
  on
• 6:53
  stage.
• 6:54
  Yes.
• 6:54
  No
• 6:55
  more
• 6:55
  moderating
• 6:55
  fireside
• 6:56
  chatting
• 6:56
  necessary.
• 6:57
  No,
• 6:57
  we're
• 6:58
  getting
• 6:58
  down
• 6:58
  to
• 6:58
  the.
• 7:00
  Well.
• 7:00
  Justin,
• 7:01
  I'm
• 7:01
  curious,
• 7:01
  from
• 7:02
  your
• 7:02
  experience,
• 7:02
  how
• 7:03
  long
• 7:03
  have
• 7:03
  you
• 7:03
  been
• 7:03
  in
• 7:03
  this
• 7:03
  role
• 7:04
  now?
• 7:04
  This
• 7:05
  role.
• 7:05
  Close
• 7:05
  to
• 7:05
  a
• 7:05
  year
• 7:06
  now.
• 7:06
  Okay.
• 7:06
  Close
• 7:06
  to
• 7:06
  a
• 7:07
  year,
• 7:07
  yeah.
• 7:07
  What
• 7:07
  looking
• 7:08
  back
• 7:08
  on
• 7:08
  that
• 7:09
  year,
• 7:09
  what
• 7:09
  do
• 7:10
  you
• 7:10
  think
• 7:10
  is
• 7:10
  the,
• 7:11
  maybe
• 7:11
  the
• 7:11
  biggest
• 7:11
  misconception
• 7:12
  that
• 7:13
  you
• 7:13
  hear
• 7:13
  from
• 7:14
  buyers
• 7:14
  and
• 7:15
  sellers
• 7:15
  on
• 7:16
  the
• 7:16
  platform
• 7:17
  or
• 7:18
  what
• 7:18
  have
• 7:18
  you
• 7:19
  had
• 7:19
  to
• 7:19
  teach
• 7:19
  people,
• 7:20
  especially
• 7:20
  in
• 7:20
  the
• 7:20
  US
• 7:21
  market
• 7:21
  about
• 7:22
  selling
• 7:22
  on
• 7:23
  Alibaba.com
• 7:24
  or
• 7:24
  buying
• 7:24
  from
• 7:25
  Alibaba.com
• 7:26
  that
• 7:26
  they
• 7:26
  don't
• 7:26
  know?
• 7:27
  Yeah,
• 7:28
  yeah.
• 7:28
  I
• 7:28
  think
• 7:30
  the
• 7:30
  biggest
• 7:31
  misconception
• 7:31
  from
• 7:32
  I
• 7:32
  used
• 7:32
  to
• 7:33
  work
• 7:33
  at
• 7:33
  Amazon
• 7:34
  like
• 7:34
  Amazon
• 7:34
  claimed
• 7:35
  to
• 7:35
  be
• 7:35
  one
• 7:35
  of
• 7:35
  the
• 7:37
  most
• 7:38
  customer
• 7:38
  centric
• 7:39
  company
• 7:40
  in
• 7:40
  the
• 7:40
  world.
• 7:40
  Right.
• 7:41
  Everything
• 7:41
  revolves
• 7:42
  around
• 7:42
  how
• 7:42
  do
• 7:42
  we
• 7:42
  help
• 7:43
  our
• 7:43
  buyers.
• 7:44
  Right.
• 7:44
  In
• 7:45
  different
• 7:45
  aspects.
• 7:46
  You
• 7:46
  know,
• 7:47
  olive
• 7:47
  oil.com
• 7:48
  sort
• 7:48
  of
• 7:48
  have
• 7:48
  the
• 7:48
  same
• 7:48
  mentality
• 7:49
  like
• 7:49
  how
• 7:49
  do
• 7:50
  we
• 7:50
  help
• 7:50
  our
• 7:50
  buyers
• 7:51
  to
• 7:51
  improve,
• 7:52
  you
• 7:52
  know,
• 7:52
  their
• 7:53
  discoverability
• 7:54
  experience
• 7:55
  or
• 7:55
  discovering
• 7:56
  browsing
• 7:57
  comparison.
• 7:58
  But
• 7:59
  you
• 7:59
  know,
• 7:59
  we're
• 8:00
  in
• 8:00
  a
• 8:01
  B2B
• 8:01
  world.
• 8:02
  And
• 8:02
  the
• 8:02
  game
• 8:03
  is
• 8:03
  like
• 8:03
  one
• 8:04
  level
• 8:04
  up
• 8:04
  in
• 8:04
  terms
• 8:05
  of
• 8:05
  complexity.
• 8:06
  Yeah.
• 8:06
  Right.
• 8:06
  You're
• 8:07
  not
• 8:07
  just
• 8:07
  placing
• 8:08
  an
• 8:08
  order
• 8:08
  that's
• 8:09
  worth
• 8:09
  of
• 8:09
  40
• 8:09
  bucks.
• 8:10
  We're
• 8:10
  talking
• 8:10
  about
• 8:11
  $40,000.
• 8:13
  Right.
• 8:13
  Big
• 8:13
  difference.
• 8:14
  Right.
• 8:14
  So
• 8:15
  in
• 8:16
  terms
• 8:16
  of
• 8:16
  improving
• 8:17
  buyer
• 8:18
  and
• 8:18
  seller
• 8:18
  experience
• 8:19
  have
• 8:20
  completely
• 8:20
  new
• 8:21
  meanings
• 8:21
  behind
• 8:21
  it.
• 8:22
  Right.
• 8:22
  We're
• 8:22
  not
• 8:22
  just
• 8:23
  talking
• 8:23
  about,
• 8:23
  hey,
• 8:24
  this
• 8:24
  search
• 8:24
  function
• 8:25
  works
• 8:25
  really
• 8:25
  well.
• 8:25
  And
• 8:26
  read
• 8:26
  all
• 8:26
  the
• 8:26
  customer
• 8:27
  reviews.
• 8:27
  It
• 8:28
  doesn't
• 8:28
  work
• 8:28
  like
• 8:28
  that
• 8:28
  anymore.
• 8:29
  So
• 8:29
  there's
• 8:29
  a
• 8:29
  lot
• 8:29
  of
• 8:29
  complexity
• 8:30
  that
• 8:31
  plays
• 8:31
  into
• 8:31
  how
• 8:32
  do
• 8:32
  we
• 8:32
  facilitate
• 8:33
  that
• 8:33
  communication
• 8:34
  for
• 8:35
  business
• 8:35
  buyers
• 8:36
  and
• 8:36
  sellers,
• 8:37
  and
• 8:37
  how
• 8:37
  do
• 8:37
  we
• 8:37
  make
• 8:37
  sure
• 8:38
  we
• 8:38
  can
• 8:38
  help
• 8:38
  them
• 8:39
  to
• 8:39
  build
• 8:39
  trust
• 8:40
  in
• 8:40
  the
• 8:40
  middle.
• 8:41
  So
• 8:41
  I
• 8:42
  think
• 8:42
  that's.
• 8:42
  I
• 8:43
  don't
• 8:43
  want
• 8:43
  to
• 8:43
  say
• 8:43
  that's
• 8:43
  a
• 8:43
  misconception,
• 8:44
  but
• 8:45
  it
• 8:45
  is
• 8:45
  completely.
• 8:46
  You
• 8:46
  know,
• 8:47
  I
• 8:47
  would
• 8:47
  say
• 8:47
  it's
• 8:48
  definitely
• 8:48
  more
• 8:48
  complex
• 8:49
  than,
• 8:49
  you
• 8:49
  know,
• 8:49
  I
• 8:50
  first
• 8:50
  imagined
• 8:51
  before
• 8:51
  I
• 8:52
  joined.
• 8:52
  Right.
• 8:53
  Especially
• 8:53
  in
• 8:53
  the
• 8:54
  getting
• 8:54
  goods
• 8:54
  and
• 8:54
  services
• 8:55
  back
• 8:56
  and
• 8:56
  forth
• 8:56
  to
• 8:56
  the
• 8:56
  supply
• 8:57
  chain
• 8:57
  aspect
• 8:57
  of
• 8:58
  it,
• 8:58
  I
• 8:58
  imagine.
• 8:59
  Right.
• 9:00
  So,
• 9:00
  Justin,
• 9:01
  I'm
• 9:01
  curious,
• 9:01
  like,
• 9:01
  so
• 9:02
  as
• 9:02
  you
• 9:02
  look.
• 9:02
  So
• 9:02
  we're
• 9:02
  in.
• 9:02
  I
• 9:03
  mean,
• 9:03
  it's
• 9:03
  just
• 9:03
  the
• 9:03
  start
• 9:03
  of
• 9:03
  the
• 9:04
  year,
• 9:04
  basically.
• 9:04
  I'm
• 9:05
  still
• 9:05
  saying
• 9:05
  it's,
• 9:06
  you
• 9:06
  know,
• 9:06
  the
• 9:06
  beginning
• 9:06
  of
• 9:06
  2025.
• 9:07
  As
• 9:07
  you
• 9:08
  look
• 9:08
  to
• 9:08
  the.
• 9:08
  As
• 9:08
  you
• 9:08
  look
• 9:09
  to
• 9:09
  the
• 9:09
  rest
• 9:10
  of
• 9:10
  the
• 9:10
  year,
• 9:12
  is
• 9:12
  there
• 9:12
  one
• 9:12
  thing
• 9:13
  you
• 9:13
  would
• 9:13
  hope
• 9:13
  to
• 9:13
  improve
• 9:14
  upon
• 9:14
  in
• 9:15
  your
• 9:15
  job
• 9:16
  or
• 9:16
  in
• 9:16
  supply
• 9:17
  chain?
• 9:17
  In
• 9:17
  terms
• 9:17
  of
• 9:17
  how
• 9:18
  things
• 9:18
  work?
• 9:18
  Like,
• 9:18
  what
• 9:18
  do
• 9:19
  you
• 9:19
  think?
• 9:22
  Selection.
• 9:23
  Selection.
• 9:23
  Oh,
• 9:23
  my
• 9:24
  God.
• 9:24
  You
• 9:24
  say
• 9:24
  that.
• 9:25
  Okay.
• 9:25
  How
• 9:25
  so?
• 9:26
  I
• 9:26
  think
• 9:26
  for
• 9:26
  me,
• 9:26
  there
• 9:27
  are
• 9:27
  really
• 9:27
  two
• 9:27
  things.
• 9:27
  Selection
• 9:28
  and
• 9:28
  experience.
• 9:29
  Okay.
• 9:30
  That's
• 9:30
  the
• 9:30
  supporting
• 9:31
  pillar
• 9:31
  for
• 9:32
  really,
• 9:32
  like
• 9:32
  any
• 9:33
  e
• 9:33
  commerce
• 9:33
  platform
• 9:34
  that
• 9:35
  you
• 9:35
  can
• 9:35
  name
• 9:36
  or
• 9:36
  think
• 9:36
  of.
• 9:37
  We
• 9:38
  want
• 9:38
  to
• 9:38
  be
• 9:38
  able
• 9:38
  to
• 9:38
  provide
• 9:39
  our
• 9:39
  buyers
• 9:41
  the
• 9:41
  widest,
• 9:41
  the
• 9:42
  broadest,
• 9:42
  but
• 9:43
  also
• 9:44
  matching
• 9:45
  selection,
• 9:46
  be
• 9:46
  it
• 9:47
  the
• 9:47
  product
• 9:47
  itself
• 9:48
  or
• 9:48
  a
• 9:49
  trusted
• 9:49
  or
• 9:50
  a
• 9:50
  trustworthy
• 9:50
  manufacturer
• 9:51
  from
• 9:52
  some
• 9:52
  other
• 9:52
  parts
• 9:52
  of
• 9:52
  the
• 9:53
  world.
• 9:53
  It
• 9:54
  is
• 9:54
  not
• 9:54
  easy
• 9:54
  for
• 9:55
  someone
• 9:55
  that's
• 9:55
  based
• 9:55
  in
• 9:56
  the
• 9:56
  US
• 9:56
  who's
• 9:56
  ready
• 9:56
  to
• 9:57
  cut
• 9:57
  a
• 9:57
  $50,000
• 9:58
  check
• 9:59
  but
• 9:59
  not
• 9:59
  knowing
• 10:00
  who
• 10:00
  the
• 10:01
  other
• 10:01
  person
• 10:01
  is.
• 10:01
  They
• 10:02
  have
• 10:02
  never
• 10:02
  heard
• 10:02
  of
• 10:02
  that
• 10:03
  city,
• 10:03
  that
• 10:03
  factory,
• 10:04
  that
• 10:04
  country,
• 10:04
  or
• 10:04
  even.
• 10:05
  Right.
• 10:07
  So
• 10:07
  selection
• 10:08
  is
• 10:08
  really
• 10:08
  important.
• 10:08
  When
• 10:08
  I
• 10:08
  say
• 10:09
  selection,
• 10:09
  it's
• 10:09
  not
• 10:09
  just
• 10:09
  the
• 10:10
  quantity,
• 10:10
  obviously,
• 10:11
  it's
• 10:11
  also
• 10:11
  the
• 10:11
  quality.
• 10:12
  We
• 10:12
  are
• 10:12
  doing
• 10:13
  some
• 10:13
  pre
• 10:13
  filtering
• 10:14
  for
• 10:15
  our
• 10:15
  buyers
• 10:15
  to
• 10:16
  make
• 10:16
  sure
• 10:16
  that
• 10:16
  whoever
• 10:17
  that
• 10:17
  is
• 10:17
  selling
• 10:17
  Alibaba
• 10:18
  is
• 10:19
  a
• 10:19
  business
• 10:20
  knows
• 10:21
  what
• 10:21
  they're
• 10:21
  doing
• 10:21
  and
• 10:22
  would
• 10:22
  be
• 10:22
  able
• 10:23
  also
• 10:23
  have
• 10:24
  the
• 10:24
  experience
• 10:24
  to
• 10:24
  meet
• 10:24
  the
• 10:24
  needs.
• 10:25
  Exactly.
• 10:26
  Yeah.
• 10:26
  That's
• 10:26
  gonna
• 10:26
  be
• 10:26
  my
• 10:26
  question
• 10:27
  is
• 10:27
  if
• 10:27
  former
• 10:27
  executive
• 10:28
  merchant,
• 10:28
  you
• 10:28
  know,
• 10:28
  in
• 10:29
  my
• 10:29
  heyday,
• 10:29
  like,
• 10:30
  that's
• 10:30
  a
• 10:31
  different
• 10:31
  process
• 10:32
  to
• 10:32
  decide
• 10:33
  what
• 10:33
  products
• 10:33
  you
• 10:33
  want
• 10:33
  to
• 10:34
  carry
• 10:34
  in
• 10:34
  your
• 10:34
  Assortment
• 10:35
  versus
• 10:35
  just
• 10:35
  the
• 10:36
  average
• 10:36
  garden
• 10:36
  variety
• 10:37
  seller,
• 10:37
  consumer
• 10:38
  to
• 10:38
  retail
• 10:39
  to
• 10:39
  consumer
• 10:39
  transaction.
• 10:40
  Right.
• 10:40
  So
• 10:40
  how
• 10:41
  do
• 10:41
  you
• 10:41
  think
• 10:41
  through
• 10:41
  that?
• 10:42
  Is
• 10:42
  it
• 10:42
  just
• 10:42
  what
• 10:42
  you
• 10:43
  said,
• 10:43
  like
• 10:43
  making
• 10:43
  sure
• 10:43
  that
• 10:44
  you've
• 10:44
  got
• 10:44
  bona
• 10:45
  fide
• 10:45
  suppliers
• 10:46
  that
• 10:46
  can
• 10:46
  meet
• 10:47
  the
• 10:47
  commitments
• 10:47
  that
• 10:47
  you're
• 10:48
  going
• 10:48
  to
• 10:48
  promise
• 10:48
  your
• 10:48
  end
• 10:48
  consumer?
• 10:49
  Yeah.
• 10:50
  So
• 10:50
  there
• 10:50
  will
• 10:50
  be
• 10:50
  entry
• 10:51
  barriers.
• 10:51
  It's
• 10:52
  not,
• 10:52
  you
• 10:52
  know,
• 10:52
  anybody
• 10:53
  that
• 10:54
  wants
• 10:54
  to
• 10:54
  sell
• 10:54
  will
• 10:55
  be
• 10:55
  able
• 10:55
  to
• 10:55
  sell.
• 10:55
  There
• 10:55
  will
• 10:55
  be
• 10:56
  entry
• 10:56
  barriers.
• 10:56
  And
• 10:57
  at
• 10:57
  the
• 10:57
  end
• 10:57
  of
• 10:58
  the
• 10:58
  day,
• 10:58
  I
• 10:58
  think
• 10:58
  it
• 10:59
  all
• 10:59
  comes
• 10:59
  down
• 10:59
  to
• 11:00
  are
• 11:00
  the
• 11:01
  suppliers
• 11:01
  or
• 11:01
  manufacturers
• 11:02
  competing?
• 11:03
  Right.
• 11:03
  Are
• 11:03
  there
• 11:03
  enough
• 11:04
  competition?
• 11:04
  Because
• 11:05
  the
• 11:05
  competition
• 11:05
  is
• 11:06
  the
• 11:06
  real
• 11:06
  motivation
• 11:07
  that
• 11:07
  will
• 11:07
  push
• 11:07
  people
• 11:08
  to
• 11:08
  continuously
• 11:09
  improve
• 11:09
  their
• 11:09
  service
• 11:10
  experience
• 11:10
  and
• 11:11
  to
• 11:11
  service
• 11:12
  quality
• 11:12
  and
• 11:12
  their
• 11:13
  selection
• 11:13
  and
• 11:13
  the
• 11:13
  price
• 11:13
  competitiveness,
• 11:14
  all
• 11:14
  that
• 11:15
  all
• 11:15
  goes
• 11:15
  to
• 11:15
  competition.
• 11:16
  That's
• 11:16
  the
• 11:16
  sustainable
• 11:17
  way
• 11:18
  of
• 11:18
  making
• 11:19
  sure
• 11:19
  that
• 11:19
  our
• 11:20
  buyers
• 11:20
  are
• 11:20
  getting
• 11:20
  the
• 11:20
  best
• 11:21
  of
• 11:21
  the
• 11:21
  best.
• 11:22
  So
• 11:22
  we
• 11:23
  have
• 11:24
  sales
• 11:24
  team
• 11:24
  or
• 11:25
  business
• 11:25
  development
• 11:25
  team
• 11:25
  on
• 11:26
  the
• 11:26
  ground
• 11:26
  all
• 11:27
  over
• 11:27
  the
• 11:27
  world
• 11:27
  that
• 11:28
  are
• 11:29
  relentlessly
• 11:30
  going
• 11:30
  after
• 11:31
  some
• 11:31
  of
• 11:31
  the
• 11:31
  top
• 11:31
  manufacturers
• 11:32
  under
• 11:32
  different
• 11:33
  verticals
• 11:33
  in
• 11:33
  different
• 11:33
  regions.
• 11:34
  We
• 11:34
  make
• 11:35
  sure
• 11:35
  they
• 11:35
  have
• 11:35
  a
• 11:36
  good
• 11:36
  experience
• 11:36
  of
• 11:36
  being
• 11:37
  onboarded,
• 11:37
  be
• 11:38
  able
• 11:38
  to
• 11:38
  list
• 11:38
  their
• 11:38
  products
• 11:39
  and
• 11:39
  catalog
• 11:40
  easily
• 11:40
  and
• 11:41
  then
• 11:41
  we
• 11:42
  give
• 11:42
  it
• 11:42
  sort
• 11:42
  of
• 11:42
  to
• 11:43
  competition.
• 11:43
  We
• 11:44
  are
• 11:44
  the
• 11:44
  platform,
• 11:44
  right.
• 11:45
  We
• 11:45
  make
• 11:45
  sure
• 11:45
  that
• 11:46
  our
• 11:46
  platform
• 11:47
  policies
• 11:47
  and
• 11:48
  rules,
• 11:48
  encourages,
• 11:49
  enables
• 11:50
  the
• 11:50
  people
• 11:50
  that
• 11:51
  do
• 11:51
  run,
• 11:51
  say
• 11:52
  honest,
• 11:52
  you
• 11:53
  know,
• 11:53
  and
• 11:53
  a
• 11:53
  long
• 11:53
  term
• 11:54
  perspective
• 11:54
  business
• 11:55
  will
• 11:55
  be
• 11:55
  able
• 11:55
  to
• 11:55
  succeed.
• 11:56
  So
• 11:57
  that's,
• 11:57
  we
• 11:58
  just
• 11:58
  hand
• 11:58
  it
• 11:58
  to
• 11:59
  algorithm
• 11:59
  and
• 12:00
  platform
• 12:00
  competition
• 12:01
  per
• 12:01
  se.
• 12:03
  Well,
• 12:03
  Justin,
• 12:04
  want
• 12:04
  to
• 12:05
  close
• 12:05
  out
• 12:05
  with
• 12:05
  one
• 12:05
  last
• 12:06
  question.
• 12:06
  If
• 12:06
  there
• 12:07
  was
• 12:07
  one
• 12:07
  technology
• 12:08
  that
• 12:08
  you
• 12:09
  were
• 12:09
  going
• 12:09
  to
• 12:09
  be
• 12:09
  taking
• 12:09
  a
• 12:10
  look
• 12:10
  at
• 12:10
  here
• 12:11
  to
• 12:11
  improve
• 12:12
  the
• 12:12
  processes
• 12:13
  of
• 12:13
  your
• 12:14
  day
• 12:14
  to
• 12:14
  day
• 12:14
  life.
• 12:15
  Yeah.
• 12:16
  Back
• 12:16
  at
• 12:16
  home,
• 12:16
  what
• 12:17
  would
• 12:17
  that
• 12:17
  technology
• 12:18
  be?
• 12:19
  It
• 12:19
  has
• 12:19
  to
• 12:20
  be
• 12:20
  AI.
• 12:21
  In
• 12:21
  what
• 12:21
  form?
• 12:22
  It
• 12:22
  has
• 12:22
  to
• 12:22
  be
• 12:23
  AI.
• 12:23
  We
• 12:23
  are.
• 12:24
  Well,
• 12:24
  that's
• 12:25
  a
• 12:25
  good
• 12:25
  question.
• 12:25
  I
• 12:26
  think
• 12:27
  we
• 12:28
  care
• 12:28
  a
• 12:28
  lot
• 12:28
  about
• 12:29
  our
• 12:29
  communication
• 12:30
  efficiency
• 12:31
  because
• 12:32
  a
• 12:32
  lot
• 12:32
  of
• 12:32
  the
• 12:32
  B2B
• 12:33
  transactions
• 12:34
  involve
• 12:35
  some
• 12:35
  sort
• 12:35
  of
• 12:35
  communication,
• 12:36
  involve
• 12:37
  some
• 12:37
  sort
• 12:37
  of
• 12:38
  building
• 12:39
  trust
• 12:39
  through
• 12:40
  communication.
• 12:41
  So
• 12:41
  any
• 12:42
  AI
• 12:42
  supported
• 12:43
  trust
• 12:44
  building
• 12:45
  constructive
• 12:46
  communication
• 12:46
  management
• 12:47
  tools
• 12:48
  and
• 12:48
  stuff
• 12:48
  like
• 12:48
  that,
• 12:49
  I
• 12:49
  would
• 12:49
  definitely
• 12:50
  be
• 12:50
  interested
• 12:50
  to
• 12:50
  check
• 12:51
  them
• 12:51
  out.
• 12:51
  Amazing.
• 12:52
  All
• 12:52
  right,
• 12:52
  well,
• 12:53
  you
• 12:53
  heard
• 12:53
  it
• 12:53
  here
• 12:53
  first,
• 12:54
  folks.
• 12:54
  Well,
• 12:54
  that
• 12:55
  concludes
• 12:55
  our
• 12:55
  interview
• 12:55
  with
• 12:56
  Justin
• 12:56
  from
• 12:56
  Alibaba.
• 12:58
  Thanks
• 12:58
  to
• 12:58
  TGW
• 12:59
  Logistics
• 12:59
  for
• 13:00
  making
• 13:00
  all
• 13:00
  of
• 13:00
  our
• 13:00
  coverage
• 13:01
  from
• 13:01
  manifest
• 13:02
  possible.
• 13:02
  And
• 13:02
  until
• 13:03
  next
• 13:03
  time
• 13:03
  and
• 13:04
  be
• 13:04
  careful
• 13:04
  out
• 13:05
  there.