Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
The power of personalised videos to drive engagement at all stages of the customer journey - Interview with Matt Barnett of Bonjoro
Today’s interview is with Matt Barnett, Papa Bear at Bonjoro, a mobile and web based application that lets you send personalised videos at every stage of the customer journey, to convert, activate and your support your customers. Matt joins me today to talk about video, how things have changed as a result of the pandemic, the impact of video compared to email and where best to apply video in the customer journey.
This interview follows on from my recent interview – From an award winning chef to CX Leader of the Year 2020 – Interview with James Scutt of the Post Office – and is number 375 in…
The skinny
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