The Passionate Workforce: Nicholas Capman on How Your Employees Really Feel
Nick Capman joins Eric Jorgenson to talk about The Passionate Workforce: How to Create and Maintain Maximum Employee Engagement, the book he wrote from a four-page Word doc called "book notes" that he'd been keeping in Calibri 11.
Nick explains the theory behind the book: we all sit on a spectrum from resentment to passion, the same person behaves completely differently at each end, and if you hire the right person, "it's not the employee's responsibility to bring passion. It's the employer's. It's not 50 50." He shares the 15 pillars, the NPS-style assessment his company runs every year —…
The skinny
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