
Step by Step Guide to Getting the Service You Desire
Set your staff up for success and get the service you desire with this step-by-step guide to outline what pleases you.
Kelly shares the details of her document, The Staff Memorandum of Understanding, which includes topics such as:
-Owner preferences
-Service attitude
-Appropriate conversations and responses
-Team expectations
-Chain of command for staff requests
-Guest protocol
-Staff visitors
-Phone usage
-Dress code
-Normal business hours, breaks, and overtime
-Photography and document sharing
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