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074- Having Tough Conversations with Clients
Topics on this episode:
Update on business in Missouri
Hard Conversations are….hard!
Decide they're worth having
Be direct AND specific
Make eye contact and watch your body language
Watch your language
Offer a solution
Managing your emotions
Be empathetic
Allow for their questions
Have an exist strategy
Plan out the conversation
Main takeaway? It sounds disingenuous, but plan out the hard conversations before they happen as much as you can, to help control your emotions and stick to the story and the facts.
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Small…
The skinny
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