Empathy as a Force-Multiplier with Ryan Pintado-Vertner

Mission Forward with Carrie Fox · Nov 23, 2020 · 35m

It was his experience in the consumer packaged goods industry that taught our guest this week how to channel his empathy. He found it by way of the institution’s appreciation for Design Thinking in product development. “One of the things that you do in design thinking very explicitly is that you obsess over the problem that you’re solving in people’s lives. ... They name that empathy.”

For Ryan Pintado-Vertner, that experience connected a new vernacular to something he’d known all along. Empathy — that sensitivity to others’ experience — described both his expertise in product development and…