Latest / Good Morning From The Chicken Coop! / Season 4 - Episode 317 - The reminder from an IRRITATING Walmart experience

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Season 4 - Episode 317 - The reminder from an IRRITATING Walmart experience · Good Morning From The Chicken Coop!

• 0:01
  Hey everybody, welcome to the good morning from the Chicken
• 0:04
  Coop podcast. My name is Kim Johnson and I am
• 0:07
  a mastermindset coach, creative strategist, and also happened to
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  be a farmer. This is my chicken coop and I
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  come out here every day to record a podcast to teach
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  distinctions, possibilities, new ways of thinking, and just bring
• 0:20
  some joy into the world. So welcome to the coop and let's
• 0:23
  start your day off in a fantastic way.
• 0:28
  Hey everybody, good morning from the chicken coop.
• 0:30
  So we're going to talk today about an experience that I just
• 0:32
  had because it's so infuriating that I'm quite sure all of you
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  have had it. Now let me loop this back and
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  close, close this up before I even start.
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  We are all in business one way or another.
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  When, whether it's our business or we work for somebody else and
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  we have roles in businesses, we all do a specific thing for our
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  jobs, our our, our way. We connect with other people and
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  one of, in my opinion, one of the most, if not the most
• 1:00
  important experience of that is what the client experience is,
• 1:04
  not what our experience is within our job.
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  It's what is our client experience.
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  So for instance, in my world, if you're a coaching client and you
• 1:12
  text me, I'm going to answer you back.
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  It might take me a couple hours, but it's not going to go on
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  forever. And if it does, it's because I
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  didn't get the text. If you need help with something,
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  I'm going to help you with that. If you were working on a
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  project, a website, brochures, writing something, I am always,
• 1:31
  that's the rule, going to make sure that I'm helping my clients
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  with that. And I stand by that adamantly.
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  It doesn't matter what it is. If I have to jump in and do it,
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  I will do it to help them because I want their client
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  experience to be outstanding, not average, not good, not
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  great, outstanding. And that's part of why I do what
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  I do the way I do it. That's a rule I have now this
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  morning. Let me tell you, I, I, I take my
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  beliefs everywhere I go. And I expect other people to do
• 2:01
  those things as well. To a certain point.
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  If you have a business like, you know, you go into a restaurant
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  and you know the restaurant or you see that it's the person
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  that owns the place, you're like, they make you want them to
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  make a nice effort. I mean, if you're spending your
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  money and your money, you work hard for your money.
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  You want them to make a nice effort.
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  Well, that effort comes across in not just their conversations,
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  but it comes across in their websites, which is so, so
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  important because your website is a connection of your sales
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  process. So this morning I need to get
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  something for one of the kids and I need, I do a Google
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  search, it comes up, get it on Walmart.
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  Go to Walmart. They don't have it in stock.
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  They can have it by Wednesday. Great.
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  That's really great. I like I'm happy.
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  Then we go through the process from hell about do you have have
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  an account? I don't know if I have a Walmart
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  account. No, I never really buy from
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  there. So it it says sign in or for the
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  best experience. This was the line for the best
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  experience, sign into your account.
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  Well, I don't need the best experience.
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  I just want to order it and have it there, but it won't let me do
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  it unless I create an account. So I finally say, fine, I I'll
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  create an account even though it's telling me it keeps auto
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  populating that I have something.
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  Then it tells me, sorry, we're unable to create account for
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  you. And I do this three or four
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  times before I want to throw my apple out the window because I'm
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  so aggravated that this is how their experience is.
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  So right now I'm a client. I can't get through.
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  I can't order something. I want to buy something from you
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  and you keep rejecting me because of an account.
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  You don't have a bypass to that like every other website has out
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  there where you can just bypass it and order as a guest.
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  I mean, for crying out loud people, this is and this is part
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  of client experience. So when when you are doing
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  something, you have to remember every single step of the way.
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  I am constantly touting, go back to your own website, look at it
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  and say, if I didn't know about me and I landed on this website,
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  what would I think? What would I want up there?
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  What would I want people to see about me?
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  How would I want people to know? It doesn't have to be like it's
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  a, it's an encyclopedia up there.
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  It doesn't have to have tons of stuff.
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  It has to be clean. It has to be clear.
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  It has to have your phone number, your emails.
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  It has to be able to, if you have products online, order them
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  with ease. Order them with ease.
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  And if you have not tried to order one of your own products,
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  for crying out loud, try to order one of your own products
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  and see what the process is. I mean, this is not rocket
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  science, but it is incredibly important and it was a great
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  reminder for me to give to everybody today because of the
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  absolutely arduous experience. Now here's the key.
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  I still haven't ordered what I wanted.
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  I still haven't ordered it. And now I'm like, I'm not giving
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  them my business Now I'm just like, I'm not going to give it
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  to them. I would rather change my mind
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  about what I was getting and give them the business.
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  Isn't that crazy? I mean honestly, isn't that an
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  insane way to feel about something?
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  Yet this is how I feel about it. So in any event, check out your
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  stuff, make sure you understand that experience and make sure
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  you're making it pleasant for people.
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  Otherwise, boy, it sends quite the message about us, doesn't
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  it? OK my friends, I hope you have a
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  blessed day and I will see you tomorrow.
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  Bye.