Latest / Why Do Pets Matter? Hosted by Debra Hamilton, Esq.
Rhonda Bell and Debbie Boone on Elevating Veterinary Receptionists with NAAVR
In this episode of Why Do Pets Matter?, I’m excited to welcome two incredible guests, Rhonda Bell and Debbie Boone, as we dive into the creation of the North American Association of Veterinary Receptionists (NAAVR). Rhonda and Debbie share their passion for supporting the front desk heroes of veterinary practices—the client service representatives (CSRs). We discuss the vital role CSRs play in shaping client experiences and ensuring the smooth operation of veterinary clinics.
Together, we explore the inspiration behind NAAVR, the challenges faced in its creation, and the overwhelming response…
The skinny
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