Leadership - The importance of good staff
Built around a Richard Branson quote — employees first, customers second — this episode is a deep dive into how to identify, keep, and lead A-grade talent, even in a tight labour market.
You'll learn:
-What actually defines an "A-grader" (and why they'll leave a B-grade environment no matter the market);
-The annual "Keep Test" — would you fight to keep this person, or feel relief if they left?;
-The Goal-Role-Remind leadership framework for keeping any team aligned and engaged;
-What motivates people beyond pay (autonomy, acknowledgement, purpose); and why "catch it quick…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.