721: Every Transformation Begins with Listening | Melissa Ballenger, CFO, Mosaic
When Melissa Ballenger stepped into a deputy CFO role for TD Bank’s U.S. subsidiary back in 2011, she did so knowing that she had been recruited to be a change agent.
Having recently generated business headlines from acquiring two sizable banks in the U.S., TD Bank had U.S. expansion plans that were hardly a secret.
“A lot of competitor banks in the U.S. were still back on their heels at the time from credit concerns, capital considerations, and other things like that, and TD had the opportunity to take share profitably from competitors,” recalls Ballenger, whose new role at first involved…
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