What If Your AI Could Tell You Which Calls You Can’t Fulfill? | Jamaal Savwoir
What if your AI could tell you which calls your business isn’t able to fulfill? In this episode of The Tech Matchmaker, Gina Gibson sits down with Jamaal Savwoir, Senior Channel Solutions Consultant at PolyAI, to explore how the company moved from natural sounding conversation to agentic dialogue, where the goal is resolution, not just a good chat.
Jamaal brings a career that spans unified communications, contact center as a service, and customer experience consulting, so he looks at every technology decision through the eyes of the people who live with it. He walks through how PolyAI’s…
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