Latest / Becker’s Healthcare - Clinical Leadership Podcast / Amie Henrichs, Executive Director at UnaSource Surgery Center

Transcript

Amie Henrichs, Executive Director at UnaSource Surgery Center · Becker’s Healthcare - Clinical Leadership Podcast

• 0:00
  Welcome everyone to the Becker health care podcast
• 0:02
  series. I'm Mohammed, Writer and Moderator with Becker
• 0:05
  Health care. My thrilled to have the me
• 0:07
  today, Amy Hendrix, Executive Director of Unit source
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  Surgery Center. Amy very nice to have you
• 0:12
  on the podcast today. To get a started
• 0:13
  with you mind. Please introducing yourself, selling us
• 0:16
  a bit about your background?
• 0:18
  Yes. No problem. Thank you so much for
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  allowing me this opportunity. I'm excited to be
• 0:23
  able to share a little bit.
• 0:25
  Yeah, I'm a nurse by background. I've spent
• 0:28
  my entire professional nursing career in peri services.
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  As a nurse in the room as an
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  educator as a manager in the hospital setting,
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  then made the transition over into outpatient surgical
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  services.
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  And have been leading
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  surgery centers
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  for quite a while now, currently in the
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  center that's 100 percent physician owned very or
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  heavy
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  total joint, heavy,
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  and that's where I'm at.
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  Wonderful. Wonderful. Thank you so much for giving
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  us that background, and I've also very excited
• 1:00
  to speak with you today. So for starters,
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  can you give us an overview of the
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  biggest issues you're following in health care this
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  year?
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  Yes. I think there's a couple of things.
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  1 is the
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  challenges we're having with the economic state of
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  inflation and the rising cost of labor
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  of supplies and materials
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  of services,
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  and
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  then
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  not seeing things move on the reimbursement side
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  reimbursement with payers is not keeping up,
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  to help us cover those costs. So having
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  to get creative
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  in ways to bridge that gap and looking
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  at ways at either doing more
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  volume in order to increase your revenue or
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  keep your costs down that's certainly 1 of
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  the biggest things that we're facing now in
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  24.
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  Another
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  challenge that I really think is a big
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  issue
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  is tech... Has to do a technology
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  and the risk of cybersecurity
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  that in the As
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  industry
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  with our
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  being behind in adopting Emr and that technology.
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  We had been somewhat sheltered if you will
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  from that kind of threat and challenge, but,
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  you know, even of late, what's happened this
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  week nationally,
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  if not globally,
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  with cyber
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  threats and cybersecurity breaches.
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  It's undeniable as more and more of our
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  surgery centers integrate Emr and different types technology
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  into their businesses,
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  the threat of
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  security and risks is real and something that
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  we can't ignore and we've got to stay
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  up on.
• 2:42
  Yeah. Yeah. Definitely. I completely agree, especially with
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  the cybersecurity issue.
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  I feel like Becker reports on cyber attack
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  every day now, which is pretty insane.
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  Is there anything that you're excited about or
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  anything else that is making you nervous whether
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  it's something you're dealing within the company?
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  Or anything is seeing in the news?
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  So
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  I mentioned technology it's kind of a challenge
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  or something that, you know, we think about
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  and have to be planning for us far
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  as risk and concern, but it also is
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  exciting to think about and how technology
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  is changing the way that we're delivering health
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  care that we're reaching our patients that we're
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  providing even education pre and post app.
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  Technology in terms of robot and how that
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  is being able now and affordable
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  in our industry and in the As market
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  and seeing it come into our centers and
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  us be able to provide care with those
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  things that I think can improve patient outcomes.
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  The efficiency in the way that care is
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  delivered, I think it's very, very exciting.
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  Not just the robot technology, but other technologies
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  such as software
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  that allows us to engage with our patients,
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  the way that
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  consumers want
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  information right now through texting and email and
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  video and
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  online portals and so forth,
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  that's really exciting to see.
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  I also think you know, post Covid,
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  the
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  way that consumers and providers have embraced
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  outpatient surgery centers is an option.
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  For surgical services and what we're seeing in
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  the continual
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  demand for surgery centers
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  patients get exceptional care,
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  great. We see that the outcomes are great,
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  and we're able to do more and more
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  in large part because of the technologies I
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  mentioned, and that's also very, very exciting. It's
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  great for our industry to see.
• 4:41
  Yeah. Yeah. Definitely, Bet makes complete sense.
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  And at Amy before I let you go.
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  The last thing I wanted to ask you
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  is, well the most effective health leaders need
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  in order to be successful, in the next
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  2 to 3 years do you think?
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  Something that I'm constantly being challenged with myself,
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  but
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  really the need to be flexible and creative
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  and forward thinking
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  again, using
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  being aware of technology
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  the potential threat or risks that exist with
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  that, but then also looking at ways that
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  you can embrace that.
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  And make your businesses more efficient
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  and utilize that for the advantage of customer
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  service and taking care of patients.
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  Flexibility with
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  staffing with we've come through the last couple
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  years where the labor in labor market have
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  been just tremendously challenging for especially for us
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  that are in healthcare
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  and looking at creative ways that we can
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  staff our centers inc retain staff and recruit
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  staff and
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  know, we've looked at different things like for
• 5:47
  the first time engaging with our local community
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  colleges
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  in getting students in a possible base
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  to recruit from here. So just
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  always looking at how you can do things
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  different,
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  not that that's wrong, not being so rigid,
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  and leaning on others to have that same
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  mindset to try to
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  think outside the box and just keep things
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  moving.
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  Yeah. Yeah. Definitely. Thank you so much for
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  those final thoughts, Amy. This has definitely been
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  informative discussion. So, again I wanna thank you
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  so much for coming on Decker health karen
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  and I look forward to connecting with you
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  again soon.
• 6:23
  Thank you.
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  Okay