Episode 362: Culture Is Built, Not Felt
What We Cover In This Episode:
The behaviors behind words like "welcoming" and "community" and what it really takes to make those things happen consistently [11:39]
Why the fundamental client experience shouldn't change based on who is teaching and what it looks like when it does [12:36]
How being a great instructor doesn't automatically make a great team member and what to look for when hiring for the experience you want to deliver [15:26]
A reminder that consistent accountability is where culture gets tested and what happens when your most popular instructor starts ignoring the standards…
The skinny
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