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Scheduled Nitpicking · Business Brain – The Entrepreneurs’ Podcast

• 0:01
  Dave Hamilton: Business brain episode 800 i know for wednesday october 28th national chocolate
• 0:08
  Dave Hamilton: day 2026 i like chocolate chocolate oh yeah.
• 0:12
  Shannon Jean: Yeah yeah i like 800 episodes better i know same yeah if you if you told me
• 0:17
  Shannon Jean: 12 years ago that hey someday we're going to be sitting here recording our 800
• 0:20
  Shannon Jean: episode you know what i would have said you're absolutely right
• 0:23
  Dave Hamilton: Yeah why wouldn't we why wouldn't we have recorded our 800.
• 0:27
  Shannon Jean: Yeah absolutely yeah i'm excited about it yeah same Greetings,
• 0:30
  Dave Hamilton: Folks. Speaking of 800 episodes and welcome to Business Brain,
• 0:34
  Dave Hamilton: the show where we take some ideas, we dissect them, we crunch them,
• 0:37
  Dave Hamilton: we use them to tune our business brains and keep on living our charmed lives.
• 0:44
  Dave Hamilton: Our sponsors today include NordLayer.com slash AI-Scout slash BusinessBrain.
• 0:51
  Dave Hamilton: You can just always click the links in the show notes at BusinessBrain.show. It makes it way easier.
• 0:55
  Dave Hamilton: But they help you understand, govern and protect your AI usage.
• 0:58
  Dave Hamilton: It's very cool what they do.
• 0:59
  Dave Hamilton: And for your company so you can see things company-wide. And then also hymns.com
• 1:04
  Dave Hamilton: slash businessbrain, where you can get a personalized, affordable online plan
• 1:08
  Dave Hamilton: that gets you for men's healthcare.
• 1:10
  Dave Hamilton: We will talk more in depth about both of those in a little bit.
• 1:13
  Dave Hamilton: For now, here in Durham, New Hampshire, I'm Dave Hamilton.
• 1:17
  Shannon Jean: And I'm Shannon Jean. I'm up here at our Riverhouse this week in the Sierra
• 1:22
  Shannon Jean: foothills. Yeah. I love it up here.
• 1:23
  Dave Hamilton: Congrats on 800, man. Well, I mean, we haven't gotten to the end. Same to you.
• 1:26
  Shannon Jean: Yeah. Congrats on, yeah, we're in the first quarter of 800.
• 1:30
  Dave Hamilton: Yeah, we started. I think we've started recording 800.
• 1:32
  Shannon Jean: No, it's great. Congrats. I love it. I love doing this show.
• 1:35
  Shannon Jean: I just commented today before we get started. We've already been talking for
• 1:38
  Shannon Jean: like a half an hour, right? We, I was like, we could just talk all afternoon
• 1:43
  Shannon Jean: because it's like, oh, business, business, business, AI, AI, AI.
• 1:46
  Dave Hamilton: That's it.
• 1:47
  Shannon Jean: It's so good. I love it.
• 1:49
  Dave Hamilton: And this will be our business, business, business episode. And then Friday,
• 1:54
  Dave Hamilton: I will be our a, a, a, a episode.
• 1:56
  Dave Hamilton: Hey, I've got a tip for everybody out there, especially if you have small children.
• 2:01
  Dave Hamilton: I don't, I, I, Jen, I have a general rule that I don't tell other people how to parent.
• 2:07
  Dave Hamilton: There are many, many, many great ways and methods and, uh, uh,
• 2:13
  Dave Hamilton: practices of parenting.
• 2:15
  Dave Hamilton: And i see examples of them all the time however one of the best things we did
• 2:20
  Dave Hamilton: for our kids was making them call for chinese food oh that's very good anytime
• 2:27
  Dave Hamilton: we did and it wasn't just chinese food but you know it's a,
• 2:30
  Dave Hamilton: it's a nice soundbite to say hey parents make your kids call for chinese food
• 2:34
  Dave Hamilton: yes room service any of those things.
• 2:37
  Dave Hamilton: The idea of putting them on the phone with someone they don't know what's going
• 2:41
  Dave Hamilton: to be on the other end and, you know, having to explain something and,
• 2:47
  Dave Hamilton: get facts correct and align on something in a high-pressure situation because
• 2:52
  Dave Hamilton: calling for takeout is a high-pressure situation.
• 2:55
  Dave Hamilton: I know the stakes are relatively low, but it's a perfect scenario. Right.
• 3:00
  Dave Hamilton: And our kids thank us routinely for that uh because they're not afraid to get
• 3:07
  Dave Hamilton: on the phone with people and so many people uh their age and even like my kids
• 3:12
  Dave Hamilton: aren't technically millennials they're
• 3:14
  Dave Hamilton: uh whatever they are but what's it,
• 3:17
  Dave Hamilton: x and y something i don't know yeah whatever they are but uh but you know they're
• 3:22
  Dave Hamilton: like millennials are afraid to get on the phone you know some of them obviously there's.
• 3:26
  Shannon Jean: There's it is a great tip and i it's anything like that like you we would travel
• 3:33
  Shannon Jean: a lot with our kids and they'd be like hey can we get more pillows and well
• 3:35
  Shannon Jean: yeah absolutely call them up all down
• 3:38
  Dave Hamilton: Don't be afraid to pick up the freaking phone.
• 3:41
  Shannon Jean: Yeah and the other thing we used to do is i used to give my kids the tip like
• 3:45
  Shannon Jean: especially with cash so i would say oh here go give the here's the driver he's
• 3:49
  Shannon Jean: going to get our car around here here's five dollars you go give them to that
• 3:52
  Shannon Jean: you know you give them that so you're just trying to get that interaction with
• 3:56
  Shannon Jean: adults and building their confidence uh a great way to start like we i don't
• 4:00
  Shannon Jean: like to give money to people on the street but i'd love to give money to musicians
• 4:04
  Shannon Jean: or people performing on the street or in the subway or whatever and so i would
• 4:08
  Shannon Jean: give my kid here here's five bucks go drop it in the bucket and thank that person for making this
• 4:14
  Shannon Jean: space more more enjoyable but it is it's just a great tip you can't go wrong with it yep I love it
• 4:20
  Dave Hamilton: All right that's that's my first tip for the day nice second tip for the day
• 4:24
  Dave Hamilton: is this is for all of us not for I mean that one was for all of us too but not
• 4:28
  Dave Hamilton: for our kids although you could tell your kids this to,
• 4:31
  Dave Hamilton: leave if you if you have a zoom account like the you know zoom video conferencing
• 4:36
  Dave Hamilton: thing that we all use and you probably pay for I,
• 4:40
  Dave Hamilton: Leave Zoom open on your computer all day long.
• 4:45
  Dave Hamilton: Anytime you join, certainly when you're in a Zoom meeting, right?
• 4:48
  Dave Hamilton: It takes the transcript and it does the AI thing, but it leaves you with a transcript.
• 4:53
  Dave Hamilton: I feed, in fact, I just have Claude always looking at my folder of Zoom transcripts, right?
• 4:59
  Dave Hamilton: It learns things from it. It's great.
• 5:03
  Dave Hamilton: When you join uh you know google meet or,
• 5:07
  Dave Hamilton: microsoft teams meeting if zoom is open in the background most of the time it'll
• 5:11
  Dave Hamilton: be like hey you just joined another meeting do you want me to transcribe that
• 5:16
  Dave Hamilton: one too and the answer is yes it can
• 5:19
  Dave Hamilton: listen to your computer sound and figure out you're one speaker and the other
• 5:23
  Dave Hamilton: person's the other it obviously doesn't know names because it's not zoom so
• 5:26
  Dave Hamilton: it can't see that but you can tell that tell it that afterwards,
• 5:29
  Dave Hamilton: and it works great and And if it doesn't notice that you're on a call, that's OK, too.
• 5:35
  Dave Hamilton: You can tell it. You can go into my notes and tell it record or transcribe this call at man.
• 5:43
  Dave Hamilton: I use this all the time. Yeah.
• 5:45
  Shannon Jean: Yeah. It's a great tip. I use WhisperSync or WhisperFlow. I always forget.
• 5:50
  Shannon Jean: Is it WhisperFlow or WhisperSync? WhisperFlow.
• 5:52
  Shannon Jean: I love WhisperFlow. It's like a game changer back iOS app as well. Got it.
• 5:57
  Shannon Jean: And it's the best, I think, voice to text. It has a built-in note taker.
• 6:01
  Shannon Jean: Two key things about the Zoom idea and the WhisperFlow. Sure.
• 6:06
  Shannon Jean: They're not in your meeting, right? They're pulling the sound from your Mac
• 6:09
  Shannon Jean: or your computer, which is great.
• 6:12
  Dave Hamilton: No one knows that you're doing this now. I mean, there might be some legalities
• 6:16
  Dave Hamilton: in your jurisdiction. Figure that out for yourself.
• 6:18
  Shannon Jean: I live in California. Of course, there's some legalities.
• 6:20
  Dave Hamilton: Yeah, naturally.
• 6:21
  Shannon Jean: But one of the tricks you do is to help identify speakers is I always say hello
• 6:28
  Shannon Jean: to each person I'm talking to.
• 6:30
  Shannon Jean: So I say, hey, Dave, great to see you.
• 6:33
  Shannon Jean: Hey, Shelly, thanks for coming on the call. And I know at least with Whisper,
• 6:40
  Shannon Jean: with Whisper Flow, it'll then, oh, okay, that's Dave.
• 6:45
  Shannon Jean: And it'll then track much, much better.
• 6:48
  Shannon Jean: It figures it out. Yeah. So always do an introduction.
• 6:51
  Shannon Jean: And I do it all the time. And I use, because I host a bunch of webinars in our mastermind community.
• 6:56
  Shannon Jean: It's the same thing. I use the same technique to pull a transcript there.
• 7:01
  Shannon Jean: And I'm always like, hey, John's on the call. Julie's on the call. Bob's on the call.
• 7:05
  Shannon Jean: And just try to call people out, hoping that they go, oh, yeah, thanks.
• 7:08
  Dave Hamilton: Great. And then it identifies it. They self-identify. That's true. Yeah.
• 7:13
  Shannon Jean: Works out pretty good.
• 7:14
  Dave Hamilton: I mean, also, you could just say, hey, can we go around and each say our names
• 7:19
  Dave Hamilton: so that everyone's AI agents that are recording know who is who?
• 7:24
  Dave Hamilton: There's nothing wrong with that in today's world either.
• 7:27
  Shannon Jean: The interesting thing is maybe even just a few months ago, every call you would
• 7:33
  Shannon Jean: get on, it would be like, oh, here's Firefly and here's this AR note taker. Here's Otter. Yeah.
• 7:39
  Shannon Jean: And that's kind of dropped a lot as they've gone to local versions that are
• 7:44
  Shannon Jean: not as intrusive of having five note takers.
• 7:47
  Dave Hamilton: That's right. That's true. I forgot about that. Yeah. Granola was a sponsor
• 7:51
  Dave Hamilton: of ours for a while and did the same thing.
• 7:53
  Dave Hamilton: And that works really well, too. It's a great app.
• 7:55
  Shannon Jean: Yeah. And I think one of the nice things is like you're talking about Zoom and for Whisperflow is...
• 8:03
  Shannon Jean: They just added that, right? And so you're already using these apps.
• 8:07
  Dave Hamilton: Yeah.
• 8:07
  Shannon Jean: And I use Zoom all day long too. So having it there, just monitoring,
• 8:11
  Shannon Jean: having the app open. Just don't quit it. It'll just pop right up.
• 8:14
  Shannon Jean: That's it. Just don't quit it.
• 8:15
  Dave Hamilton: Just leave it. I have a, maybe this is, this is definitely another tip.
• 8:21
  Dave Hamilton: I use an app called Keyboard Maestro because I'm a nerd on my Mac.
• 8:24
  Dave Hamilton: But really what it does, I mean, it lets me script things and it's very simple to use.
• 8:30
  Shannon Jean: But- Do you have a box? What's that little, Oh,
• 8:34
  Dave Hamilton: A stream deck?
• 8:35
  Shannon Jean: Stream deck. Do you use it with the stream deck?
• 8:37
  Dave Hamilton: I don't use keyboard maestro. Well, I mean, kind of. But while we're recording
• 8:41
  Dave Hamilton: this podcast, Shannon, I have a stream deck that lets me trigger if I push this
• 8:46
  Dave Hamilton: button and then I pull up the level, you're going to hear the vamp.
• 8:50
  Shannon Jean: Oh, nice.
• 8:52
  Dave Hamilton: That's how that works. Oh, yeah. I couldn't live without my stream deck.
• 8:56
  Dave Hamilton: And yes, keyboard maestro is wired to that for sure. In fact,
• 8:59
  Dave Hamilton: it was just used there for 100%.
• 9:01
  Dave Hamilton: Um, but what I do is I have a begin the day script in keyboard maestro that
• 9:10
  Dave Hamilton: launches all the apps that I want, including,
• 9:14
  Dave Hamilton: I've also found that like Safari, uh, and, and, and any web browser will, uh,
• 9:20
  Dave Hamilton: if you leave it open for days and days and days, your web browser will,
• 9:23
  Dave Hamilton: will start to become a memory hog.
• 9:25
  Dave Hamilton: So my begin the day script, the first thing it does is quit my email client
• 9:30
  Dave Hamilton: and all my web browsers, any web browser I use.
• 9:32
  Dave Hamilton: And then it relaunches all of them because I want them running.
• 9:35
  Dave Hamilton: And it launches Zoom and all of the other things. That's sweet. Yep.
• 9:39
  Shannon Jean: Yeah, that's so good.
• 9:40
  Dave Hamilton: Yeah. No, that Stream Deck is – so for those of you that aren't watching,
• 9:44
  Dave Hamilton: I did it. I can't believe it.
• 9:46
  Dave Hamilton: I'm the one. I do it all the time. I know, but I'm usually the one that catches
• 9:49
  Dave Hamilton: you. So you've got to catch me when I do it. No, a Stream Deck –,
• 9:53
  Dave Hamilton: There's they come in different sizes. The one that I have has 15 little buttons
• 9:56
  Dave Hamilton: on it, and they're actually little screens. Actually, it's one big screen, but it doesn't matter.
• 10:00
  Dave Hamilton: They seem like they're little screens and you can program it to have the buttons
• 10:04
  Dave Hamilton: do whatever you want to do. So obviously I have a button for vamp song and,
• 10:09
  Dave Hamilton: you know, and then played the vamp song, but I have other things, too.
• 10:12
  Dave Hamilton: And uh and so it it's a usb device it plugs into your mac and or your windows
• 10:18
  Dave Hamilton: computer and it lets you trigger whatever you want to trigger with it uh i it's
• 10:23
  Dave Hamilton: i i don't know how i would i i couldn't podcast without it that's for sure.
• 10:27
  Shannon Jean: It's awesome yeah great tool great tool
• 10:28
  Dave Hamilton: It is all right uh i have,
• 10:33
  Dave Hamilton: i have a a business idea i have not implemented it yet so maybe this is crazy
• 10:37
  Dave Hamilton: business idea um that we could all implement it's but it's not a separate business
• 10:42
  Dave Hamilton: it's something we would do inside our businesses so i want to share that in a minute uh the
• 10:46
  Dave Hamilton: next thing that i want to do is talk about our sponsors.
• 10:50
  Dave Hamilton: Because, look, when somebody leaves your company, you've got a checklist, right?
• 10:55
  Dave Hamilton: You kill their email or at least change the password, right?
• 10:57
  Dave Hamilton: You change the password or pull them out of Slack.
• 11:00
  Dave Hamilton: You rotate all the other shared passwords that everybody else has, right?
• 11:04
  Dave Hamilton: And then you're done, right? Except what about the months of company research,
• 11:10
  Dave Hamilton: client details, and internal docs they fed into an AI tool on their personal account?
• 11:15
  Dave Hamilton: That's still out there, and they still have it, right? That's the blind spot
• 11:20
  Dave Hamilton: that our sponsor NordLayer AI Scout closes.
• 11:23
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• 11:26
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• 11:38
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• 11:43
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• 11:47
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• 11:52
  Dave Hamilton: See every AI interaction. Decide what happens next. That's the charmed life, right?
• 11:58
  Dave Hamilton: No surprises on off-boarding day. And that's where our sponsor,
• 12:02
  Dave Hamilton: NordLayer AI Scout, can help.
• 12:04
  Dave Hamilton: Find out what your team is actually doing with AI at nordlayer.com slash AI
• 12:10
  Dave Hamilton: dash scout slash business brain. We'll put that link in the show notes so it's
• 12:14
  Dave Hamilton: super easy for you to just click and check it out. You're going to want to.
• 12:18
  Dave Hamilton: It's very cool what they're doing there. And our thanks to Nordlayer AI Scout
• 12:22
  Dave Hamilton: for sponsoring this episode.
• 12:24
  Dave Hamilton: And, you know, founders ship version two of everything, right?
• 12:27
  Dave Hamilton: The product, the pricing page, the podcast, the onboarding flow, right?
• 12:31
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• 12:36
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• 13:09
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• 13:11
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• 13:17
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• 13:21
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• 13:25
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• 13:58
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• 14:02
  Dave Hamilton: All right. So I have this crazy idea, Shannon. Yep. But I want to workshop it
• 14:07
  Dave Hamilton: together because I don't know.
• 14:09
  Dave Hamilton: It's raw. It's new. The idea is when I wind up with one of my teammates,
• 14:20
  Dave Hamilton: right, one of the people that works with us,
• 14:22
  Dave Hamilton: and they're working on something,
• 14:26
  Dave Hamilton: and they just happen to complain about, like, ah, you know, this always sucks, right?
• 14:31
  Dave Hamilton: A thing that they have, a point of friction in their workflow that they have
• 14:39
  Dave Hamilton: just accepted is always going to be that point of friction.
• 14:44
  Shannon Jean: Sure.
• 14:44
  Dave Hamilton: Oftentimes.
• 14:45
  Shannon Jean: It's always been this way.
• 14:46
  Dave Hamilton: It's always been this way. So therefore, it will always be this way.
• 14:50
  Dave Hamilton: It's kind of, it's like, you know, I mean, everything can't be perfect.
• 14:53
  Dave Hamilton: Like, it's a job. Like, I get it.
• 14:55
  Dave Hamilton: And that's true for a lot of things. Like, it's fine. Like, it's how it works.
• 14:59
  Dave Hamilton: But often when someone mentions that to me or I mentioned that to someone,
• 15:05
  Dave Hamilton: they'll say, well, but why don't you just and and then there's an answer.
• 15:11
  Dave Hamilton: And it dawns on me that if only we made it a practice to talk about those things,
• 15:20
  Dave Hamilton: but not in a way that like.
• 15:24
  Dave Hamilton: Is a complaint session but like a nitpick session or a friction here's my points of friction barriers.
• 15:32
  Shannon Jean: That i'm that whatever you want to call it
• 15:34
  Dave Hamilton: Yeah yeah no it's hard to identify these things that we've just learned to accept
• 15:38
  Dave Hamilton: and and and work work past right
• 15:41
  Dave Hamilton: it oftentimes it's something that you know when someone's watching over the
• 15:45
  Dave Hamilton: shoulder your shoulder you know whatever you say ah yeah hang on one second
• 15:48
  Dave Hamilton: well i just get through this stupid thing it's like
• 15:50
  Dave Hamilton: why are you trying to get through that stupid thing like what why is that even
• 15:53
  Dave Hamilton: in your way why could we take it out of your way and then sometimes,
• 15:57
  Dave Hamilton: oftentimes the answer is yes you just need another brain you need another set of eyes,
• 16:02
  Dave Hamilton: and so i'm wondering if,
• 16:05
  Dave Hamilton: you have one day a month at like in in a staff meeting and,
• 16:10
  Dave Hamilton: and and as i've been thinking about this my my initial thought was one one staff
• 16:14
  Dave Hamilton: meeting a month where everybody shares their nitpicks but i'm wondering if maybe
• 16:19
  Dave Hamilton: you make it part of every staff meeting but only one person shares their nitpicks because,
• 16:25
  Dave Hamilton: the focus needs to be entirely that yeah right on the person who is is is lodging the nitpick,
• 16:33
  Dave Hamilton: and so everybody can work on solving whereas if we're all just waiting for our
• 16:37
  Dave Hamilton: turn to share our nitpicks nobody's going to help each other solve and i'm over
• 16:41
  Dave Hamilton: generalizing but you know i get.
• 16:42
  Shannon Jean: It yeah you're not yeah you're thinking about your problem more than yeah
• 16:45
  Dave Hamilton: Yeah so your problem's not on the list for today so you didn't even think about
• 16:48
  Dave Hamilton: it, right? You didn't bring it up. Yeah. I don't know.
• 16:51
  Shannon Jean: Like, yeah, I like the idea. I think, um, it's almost, I often feel like I should
• 16:59
  Shannon Jean: be screen recording everything I do.
• 17:03
  Dave Hamilton: Yeah.
• 17:03
  Shannon Jean: Right. And, and then having, sharing how this works. So to your point,
• 17:08
  Shannon Jean: I think the, I'm already talking about the big takeaway, but the big takeaway
• 17:13
  Shannon Jean: from what you just said to me is having another set of eyes on it.
• 17:18
  Dave Hamilton: Yes.
• 17:19
  Shannon Jean: That you, it's like shared knowledge. It's like, wait, you don't have to do
• 17:23
  Shannon Jean: that. You can do, there's such a faster way to do it or, or a more,
• 17:28
  Shannon Jean: whatever, more efficient, or you can eliminate these steps this way. Yeah.
• 17:31
  Dave Hamilton: Constantly iterating on the workflow. Yeah. Yeah.
• 17:35
  Shannon Jean: Constantly thinking of how do I automate these things? How do I simplify?
• 17:40
  Shannon Jean: How do I remove steps and make it faster, easier, less of a barrier,
• 17:47
  Dave Hamilton: Right?
• 17:48
  Shannon Jean: So I don't know waiting for a meeting, but I don't know if it's,
• 17:53
  Shannon Jean: everybody has to record, you know, I'm a knowledge worker, so it's different for me.
• 17:57
  Shannon Jean: But if you had, like, if you're an HVAC tech or whatever, generator installer,
• 18:04
  Shannon Jean: having someone come out and watch the process, that can go, oh,
• 18:10
  Shannon Jean: wait, I figured that out a long time ago.
• 18:11
  Shannon Jean: You can, this is how you route that cable, or this is how you do this,
• 18:15
  Shannon Jean: or looking at the screen recording.
• 18:18
  Shannon Jean: For me, I would do a screen recording and share it like in Slack and say,
• 18:22
  Shannon Jean: tell me how I can make this better.
• 18:23
  Dave Hamilton: Yeah. Yeah. Or, or if you're doing it in a team meeting, literally sharing your
• 18:29
  Dave Hamilton: screen and saying, here's the thing I do.
• 18:31
  Dave Hamilton: Anybody see any way I could improve this? And I think I love that.
• 18:35
  Dave Hamilton: Yeah. And I think there's two parts to this. One is doing that.
• 18:40
  Dave Hamilton: And the other part is normalizing things.
• 18:45
  Dave Hamilton: About optimizing workflow efficiency because i can see in the wrong workplace,
• 18:51
  Dave Hamilton: or if you handle this wrong like even in the right workplace like if if let's
• 18:55
  Dave Hamilton: say let's take backbeat media right somebody,
• 18:59
  Dave Hamilton: you know one of not me let's say somebody else says okay i'm going to share my screen and,
• 19:04
  Dave Hamilton: i start nitpicking them not to help them improve their workflow but to say,
• 19:11
  Dave Hamilton: that's not the right way to do this or that's not the right you know as soon
• 19:14
  Dave Hamilton: as you start doing that people are going to clam up right they shut down and
• 19:18
  Dave Hamilton: they're yeah of course they are they're gonna be like you know what i've been
• 19:20
  Dave Hamilton: getting my job done for you dude for like years why are you now telling me i'm doing it wrong
• 19:26
  Dave Hamilton: that's not what this is no this is helping the person
• 19:30
  Dave Hamilton: do it faster or more efficiently And.
• 19:36
  Dave Hamilton: There's a fine line and a large gap between faster and more efficiently and
• 19:43
  Dave Hamilton: objectively better, right?
• 19:46
  Dave Hamilton: Yes, yes. And you can't offer the objectively better all the time.
• 19:51
  Dave Hamilton: You have to be very careful when you offer that.
• 19:55
  Shannon Jean: Yeah, because you can't micromanage them.
• 19:56
  Dave Hamilton: That's the problem.
• 19:57
  Shannon Jean: It takes away their agency, and they won't be happy. Right. And you're just
• 20:01
  Shannon Jean: like, well, you just do it.
• 20:02
  Dave Hamilton: Yeah, F you, you just do it, right, yeah, that's it. Yeah, it's gotta be, here's the,
• 20:10
  Dave Hamilton: here's the the efficiency.
• 20:13
  Shannon Jean: Yeah that's it and it had like sean here just chimed in uh on off youtube it's
• 20:18
  Shannon Jean: yeah if you have a nitpick you also have to have a solution with it well
• 20:21
  Dave Hamilton: And that's what it would that's what this is people looking for right yeah oh
• 20:24
  Dave Hamilton: i see yeah but even even if i have a.
• 20:27
  Shannon Jean: Solution you may not have it yeah you may not have the solution yeah but you
• 20:30
  Shannon Jean: have to be the reason to what i think what you're trying to create is a framework that oh this is normal
• 20:38
  Shannon Jean: that I present the things I do with my job and I'm open to receiving this input
• 20:44
  Shannon Jean: because I'm going to be expected to give input on somebody else the next time.
• 20:49
  Shannon Jean: Yes, I'm going to be, yeah.
• 20:50
  Shannon Jean: Yeah, you're constantly thinking, okay, I'm going to help this guy eventually
• 20:55
  Shannon Jean: because we all have that, well, I don't know, I'll speak for myself,
• 20:58
  Shannon Jean: but I think many of us have the over the shoulder like, I wouldn't do it that way.
• 21:03
  Dave Hamilton: I wouldn't do it that way. And that's fine.
• 21:06
  Dave Hamilton: And I think that that's what Sean is is trying to convey here is like,
• 21:11
  Dave Hamilton: don't say what you're doing is helping that person improve their process, not do it your way.
• 21:19
  Dave Hamilton: No, but helping their way be the most efficient.
• 21:23
  Dave Hamilton: And really what you're looking for is those things. Well, hey,
• 21:26
  Dave Hamilton: oh, do you not know about this other feature that's here? Yeah, that's right.
• 21:31
  Dave Hamilton: In my case, like if I'm watching somebody use one of our custom pieces of software
• 21:35
  Dave Hamilton: or something, and I realize that they're like navigating around something,
• 21:38
  Dave Hamilton: it's like, oh, man, I could add a feature that like. Yeah.
• 21:42
  Shannon Jean: That's like the
• 21:43
  Dave Hamilton: Third side of the triangle here. Like, oh, OK, right. Like those kinds.
• 21:47
  Dave Hamilton: That's what I'm looking for with this.
• 21:49
  Dave Hamilton: But I know that nobody wants to be micromanaged. And so we all are like, look over my shoulder.
• 21:54
  Shannon Jean: Yeah, I often will just say, like, especially if I'm showing someone.
• 21:58
  Shannon Jean: How to do something for the first time, whatever. I'll just,
• 22:00
  Shannon Jean: I'll just say, Hey, this is the way I do it.
• 22:03
  Dave Hamilton: Yes.
• 22:04
  Shannon Jean: I, I, you may have a better approach. That's more efficient.
• 22:08
  Shannon Jean: You may be able to cut a couple of steps because you just, I don't know,
• 22:12
  Shannon Jean: maybe I have to, just my methodology is not as fast. I don't know, whatever.
• 22:17
  Shannon Jean: So giving them the permission to, to, you know, you're not showing them,
• 22:23
  Shannon Jean: this is it. This is the only way we do it.
• 22:25
  Dave Hamilton: No, this is how I do it. This is how I know how to do it.
• 22:29
  Shannon Jean: I'd love for you to do it better or more efficient or whatever. So I think it's great.
• 22:34
  Shannon Jean: I wouldn't use the nitpick, the
• 22:35
  Shannon Jean: word nitpick, but I would come up with something. I don't know what it is.
• 22:38
  Dave Hamilton: Yeah, nitpick's the wrong word.
• 22:40
  Shannon Jean: Something gets positive that's like, oh, we're going to just refine these,
• 22:44
  Shannon Jean: you know, stuff kind of thing. But I think.
• 22:46
  Dave Hamilton: Have an efficiency day. Like maybe that's it.
• 22:48
  Shannon Jean: I love that. Yeah, efficiency day. And I think that is a great,
• 22:52
  Shannon Jean: although I still love the make your kids, not make, have your kids order Chinese food.
• 22:56
  Shannon Jean: I think the big takeaway is this sharing, creating this environment,
• 23:03
  Shannon Jean: this framework to where everybody can share what they're working on and how
• 23:06
  Shannon Jean: they achieve these things.
• 23:08
  Dave Hamilton: Yes.
• 23:09
  Shannon Jean: And welcome input. I don't know the term to put on it, but if you have an idea
• 23:13
  Shannon Jean: of what we should call this, feedback at businessbrain.show.
• 23:17
  Shannon Jean: And if you want to download, we're going to expand on this efficiency day concept.
• 23:23
  Shannon Jean: We're going to build a business blueprint, which is kind of like a business plan for the concept.
• 23:27
  Shannon Jean: You can find it at businessbrain.show slash blueprints.
• 23:30
  Dave Hamilton: Like he said, businessbrain.show slash blueprints or blueprint.
• 23:35
  Dave Hamilton: I think we have it working both ways.
• 23:37
  Shannon Jean: I think so too.
• 23:37
  Dave Hamilton: Yeah, yeah, yeah. Thanks for hanging out, folks. Keep living that charmed life
• 23:40
  Dave Hamilton: and we'll see you on Friday.
• 23:43
  Shannon Jean: See ya.