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FAST TRACK TIRES · One on One With a Professional

• 0:03
  Speaker 1: Good morning, good morning, good morning. Welcome, welcome, welcome, and
• 0:06
  Speaker 1: it's time for one on one of the pro and
• 0:08
  Speaker 1: I have Clay in here with this with fast track tires,
• 0:11
  Speaker 1: and boy, oh boy, you want to talk about fast
• 0:14
  Speaker 1: You get folks in, you get folks out, and you
• 0:16
  Speaker 1: have two locations. Now, you guys are moving quite fast.
• 0:20
  Speaker 2: We do, and we have fun while we're doing it. Yes,
• 0:22
  Speaker 2: you do.
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  Speaker 1: You know, after interviewing just about everybody in your family,
• 0:27
  Speaker 1: they like having fun and they like making sure that
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  Speaker 1: you are safe and sound and ready to roll on
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  Speaker 1: the road. And that is the key part of the fun.
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  Speaker 1: Knowing that it's a job well done.
• 0:39
  Speaker 3: Oh absolutely, Yeah. It's a it can be a tough industry.
• 0:42
  Speaker 3: It's hot, it's cold, we're outside, so yeah, we have
• 0:46
  Speaker 3: to have fun or it's just a big drudg.
• 0:49
  Speaker 1: Yeah, you know. Yeah, you've been busy. You've opened up
• 0:53
  Speaker 1: the new location over on Washington, but you have the
• 0:59
  Speaker 1: original local over here on West Frank Phillips. Both of
• 1:03
  Speaker 1: them are busy, busy, busy. I guess folks know quality
• 1:08
  Speaker 1: we do.
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  Speaker 3: Yeah, so it's kind of funny. We had the land
• 1:12
  Speaker 3: on seventy five before we had the downtown location.
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  Speaker 2: Oh really, and just the process.
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  Speaker 3: Of construction and permits and everything was taken longer than
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  Speaker 3: we thought. So that one downtown on Frank Phillips came
• 1:24
  Speaker 3: available late July of twenty twenty four. Mitch and I
• 1:29
  Speaker 3: are like, well, we could be open in a month, and.
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  Speaker 2: So we were it. We were excited.
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  Speaker 3: So we rented that one and just decided to keep
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  Speaker 3: it just because everyone that's on the west side of Bartlesville.
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  Speaker 2: And they know you, yeah, out in Pehusca.
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  Speaker 3: So we decided decided to keep it and keep serving
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  Speaker 3: that side of town, just like our dads and grandpa
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  Speaker 3: thirty years ago.
• 1:51
  Speaker 1: You know, you were telling me a funny story. You
• 1:53
  Speaker 1: did this on the one of the hottest months and
• 1:58
  Speaker 1: you had new fans, but you had to get used
• 2:00
  Speaker 1: to them.
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  Speaker 3: Yeah, it was hot. I think the heat ad X
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  Speaker 3: was like one hundred and thirteen.
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  Speaker 1: Now, how did you find out your fans really worked?
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  Speaker 3: So is the end of the day, we're closing down
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  Speaker 3: the shop, turn off the air compressor, and we go
• 2:12
  Speaker 3: to turn the fan off and pull the cord.
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  Speaker 2: And he goes like it's weird.
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  Speaker 3: Pull it again, and there are three speeds on the
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  Speaker 3: fan and they're on the lowest setting.
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  Speaker 1: All that lesson learned, so right, this is this is
• 2:24
  Speaker 1: we have a little bit of fun here because you
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  Speaker 1: know when we talk about your your tires and your
• 2:30
  Speaker 1: vehicle and everything that goes into it, that is the
• 2:34
  Speaker 1: serious business. That is real serious. One thing that I
• 2:39
  Speaker 1: found remarkable because you know, I've had vehicles for a
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  Speaker 1: long time. I'm an older person. But when you put
• 2:46
  Speaker 1: tires on mine, you say, this actually goes with the
• 2:49
  Speaker 1: vehicle you're driving? Well, you really, yes, these are the
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  Speaker 1: recommended tires. Nobody's ever done that before. They just say
• 2:59
  Speaker 1: let's see what we got sure and throw them by. Yeah,
• 3:02
  Speaker 1: and that that made that made a big difference in
• 3:06
  Speaker 1: in in points keeping, if you know what I mean.
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  Speaker 2: But it means a lot.
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  Speaker 3: You're saying that because one thing we never want to
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  Speaker 3: do is commoditize the tire business. So we never want
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  Speaker 3: to one do what's best for us and two just
• 3:21
  Speaker 3: do whatever is most convenient. We want to put you
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  Speaker 3: in the tire that's going to be the right fit
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  Speaker 3: for you. So we're going to ask you how many
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  Speaker 3: miles you're driving a year, what tires you currently have
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  Speaker 3: here on your vehicle, and if you like them and
• 3:33
  Speaker 3: just what qualities are important to you in a tire. Yeah,
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  Speaker 3: so if you're driving to Tulsa every day, we wanted
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  Speaker 3: something that's we imagine we want something that's going to
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  Speaker 3: last a while and be quiet and have good wet traction.
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  Speaker 3: So we want to find the perfect tire that's that's
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  Speaker 3: right for you and not just what's convenient for us.
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  Speaker 1: And one thing that you know, I'm just going by
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  Speaker 1: my experience because I know you do this for everybody
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  Speaker 1: else too. You figured out why my tires were wearing
• 3:57
  Speaker 1: a little bit differently than they should, and that it
• 4:01
  Speaker 1: was all about just a slight alignment. What a major deal,
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  Speaker 1: But it was slight, but it was wearing my tires
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  Speaker 1: down a little bit quicker than with they should. And
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  Speaker 1: I'm glad that you guys. Actually, you know, eyeballed that
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  Speaker 1: and said hey, we can fix that, and you did. Yeah,
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  Speaker 1: and it's been pretty good, pretty good ride so far.
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  Speaker 1: I have four tires a match and they all look good,
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  Speaker 1: they all run well. I feel pretty secure in it.
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  Speaker 1: But that's not all you do. You do a lot
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  Speaker 1: of different things too. Do you do the oil changes
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  Speaker 1: and things like that.
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  Speaker 3: Yeah, we're great at oil changes. We're fast, and part
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  Speaker 3: of our speed is we're quick, but every vehicle that
• 4:40
  Speaker 3: comes in is getting an inspection. So we're every time
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  Speaker 3: we pull a wheel off, we're checking brakes, we're topping
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  Speaker 3: off all the fluids, every time we do an oil change,
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  Speaker 3: making sure the levels are good and they're not breaking
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  Speaker 3: down and need flushed out. We're checking belts and hoses,
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  Speaker 3: making sure they're not cracked. So it's quick, but we're
• 4:59
  Speaker 3: making sure that everything is in order. And if you
• 5:01
  Speaker 3: have a clean bill of health, we're happy to tell
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  Speaker 3: you that, hey, everything.
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  Speaker 1: Looks great, but it's the fact that you take the
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  Speaker 1: time to take the look see and maybe look out
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  Speaker 1: for what could be troubled down the road. It really
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  Speaker 1: works out well. Now you were talking about generations of
• 5:18
  Speaker 1: being in the tire business. This third generation now right, Yeah,
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  Speaker 1: it is yes, Wow, that's something else. Yeah, Oh, it's
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  Speaker 1: a it's interesting because the family business sometimes they have
• 5:33
  Speaker 1: a hiccup and that doesn't keep proceeding. But you guys
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  Speaker 1: always have and always been in the business, and it's
• 5:40
  Speaker 1: great to have that name out there again in two
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  Speaker 1: different locations here in town.
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  Speaker 2: Yeah.
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  Speaker 3: Yeah, it's pretty neat seeing the customers that our grandpa
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  Speaker 3: service thirty years ago. Wow, come in and tell stories.
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  Speaker 3: And I mean we've said it before. There's a gentleman
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  Speaker 3: in town. We've put fifteen sets of tires on his
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  Speaker 3: truck for thirty years, and that's really cool. It's also
• 6:04
  Speaker 3: a lot of pressure because, as Craig said last time,
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  Speaker 3: just the stories that he has of their dad taking
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  Speaker 3: them on Sunday to warranty out of fridge that Bob
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  Speaker 3: sold it when he was managing Otasco. Mitch and I
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  Speaker 3: have the same stories of our dad's taking us up
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  Speaker 3: to the shop on Sunday to mount tires for people
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  Speaker 3: that needed them that couldn't come in during the week.
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  Speaker 3: So it's a lot of pressure. We like it, but
• 6:28
  Speaker 3: just living up to that standard of customer care and
• 6:31
  Speaker 3: the legacy that they've left on.
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  Speaker 1: Is I can speak to that legacy because when I
• 6:35
  Speaker 1: was in getting my behicle work done, a couple of
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  Speaker 1: ladies came in and they were prior customers and they
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  Speaker 1: were talking about you know this, that and the other
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  Speaker 1: in the old days, and I'm like, going, boy, I
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  Speaker 1: kind of wish I was around for the old days.
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  Speaker 1: So it was kind of neat, But they had been
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  Speaker 1: customers for years, and they were very happy to see
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  Speaker 1: you out there on the West Side location, you know,
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  Speaker 1: getting people back on the road, especially them.
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  Speaker 3: Yeah, yeah, it's amazing and it just warms our heart
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  Speaker 3: and that people would give us the opportunity to continue
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  Speaker 3: servicing their vehicles and it's yeah, it just means the
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  Speaker 3: world to us.
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  Speaker 1: Now. When it comes to fast Track, you mentioned speed,
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  Speaker 1: but there's also a lot of accuracy. Speed is one thing,
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  Speaker 1: accuracy is another. But when you put it together, it's
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  Speaker 1: called efficiency.
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  Speaker 3: Right, Yes, yeah, we've got processes for everything we do
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  Speaker 3: when it comes I mean even the simple stuff like
• 7:32
  Speaker 3: changing the oil and torquing wheels, there's a process so
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  Speaker 3: no step will ever get missed. Oh that's great, Yeah, great,
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  Speaker 3: a lot of redundancy.
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  Speaker 2: Yeah. You know.
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  Speaker 1: The thing is when you take a look at say NASCAR,
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  Speaker 1: with the way they get the everything done, it's not
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  Speaker 1: quite that fast, but it is that careful and that efficient,
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  Speaker 1: and you're usually out And you know, I actually came in,
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  Speaker 1: got my self some of your world famous score mat popcorn,
• 8:02
  Speaker 1: and I was sitting down to watch the ball game.
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  Speaker 1: Got about the third of the way through the bag.
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  Speaker 1: Army Carr is ready. Wow, that was fast, thus the
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  Speaker 1: name fast track on the side.
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  Speaker 3: You know, yeah, I was amazed. We may get you
• 8:16
  Speaker 3: out fast. You're always welcome, just hang out. You never
• 8:19
  Speaker 3: feel like you have to leave. So if we can
• 8:22
  Speaker 3: just come in and get popcorn. You could have watched
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  Speaker 3: the Olympics. We could have watched the hockey team.
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  Speaker 1: No, no, I was, you know, because I was going
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  Speaker 1: to my past experience other places where I have, you know,
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  Speaker 1: purchased tires. You're going to be there now ninety minutes,
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  Speaker 1: and that wasn't anything closed to an hour. And when
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  Speaker 1: even that, and I was like, wow, okay, my gosh,
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  Speaker 1: this is good. And you keep the prices right there
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  Speaker 1: in a very reasonable range so that you know, you
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  Speaker 1: don't have to worry about breaking the piggy bank just
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  Speaker 1: to get you tire fixed.
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  Speaker 2: Yeah. Yeah, we know.
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  Speaker 3: We can offer really good service in Bartlesville, and we're
• 9:03
  Speaker 3: always price scraping because we want to give people the
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  Speaker 3: best price and the best service. So we're always making
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  Speaker 3: sure that we're competitive and lower than competitors. Just has
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  Speaker 3: a way to say thank you for wanting to do
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  Speaker 3: business with us.
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  Speaker 1: So it's the old fashioned way and it's in it's
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  Speaker 1: also got the modern techniques.
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  Speaker 2: Though.
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  Speaker 1: I went out to the one on Washington. It looks
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  Speaker 1: like the Starship Enterprise out there. You guys got screens
• 9:32
  Speaker 1: all over the place and everybody's got to you can
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  Speaker 1: see where they are on the vehicle and who's up next,
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  Speaker 1: and who needs what and what have you man alive.
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  Speaker 1: It's hard to make a mistake when you got that
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  Speaker 1: kind of information going on.
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  Speaker 3: Yeah, very fortunate with that building. It was designed exactly
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  Speaker 3: how we wanted it to be efficient and quick.
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  Speaker 2: And just easy to use.
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  Speaker 3: So we wanted to be able to drive all the
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  Speaker 3: way around the building with a big trailer that we
• 10:00
  Speaker 3: don't have to worry about backing up and running into something.
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  Speaker 3: So trailers are super easy. And then that quick loop
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  Speaker 3: is just so nice because oil changes are so so
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  Speaker 3: quick and easy. We have two to three guys on
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  Speaker 3: each car airing up tires, checking fluid, looking everything over,
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  Speaker 3: and then there's a guy beneath that drains the oil
• 10:19
  Speaker 3: and changes the filter. So we just tag team at
• 10:23
  Speaker 3: like a pit crew.
• 10:24
  Speaker 1: And that's what it looks like. I mean, folks, it's impressive.
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  Speaker 1: You really just got to go in there and see you.
• 10:30
  Speaker 1: I mean, you're gonna have to get a your oil
• 10:32
  Speaker 1: changed some type, so might as well do it at
• 10:34
  Speaker 1: fast track and just take a look. It's like whoa,
• 10:37
  Speaker 1: and see just how fast and the fish into these
• 10:40
  Speaker 1: guys are. And then with the hand of the bill,
• 10:42
  Speaker 1: you'll say, wow, that's that's plenty of affordable too. Yeah, you
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  Speaker 1: can't beat that.
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  Speaker 3: Yeah, And it's neat because we have a lot of younger,
• 10:51
  Speaker 3: younger kids that work with us, you know, fresh out
• 10:53
  Speaker 3: of high school, and they've just taken to the whole
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  Speaker 3: the whole culture that we try to create and just
• 11:00
  Speaker 3: just ran with it. So they're having fun, they take
• 11:04
  Speaker 3: pride in their work, and that's really neat. That's something
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  Speaker 3: we can kind of hang our hats on is we've
• 11:09
  Speaker 3: got really good employees that care and show up to
• 11:13
  Speaker 3: work every day.
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  Speaker 2: They're on time.
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  Speaker 3: Yeah, we're just very fortunate to have employees that just
• 11:19
  Speaker 3: care and want to do a good job.
• 11:22
  Speaker 1: Now, I know that your carriers have some very top
• 11:25
  Speaker 1: flight tires, but you have access to just about anything
• 11:28
  Speaker 1: on the market, don't you.
• 11:29
  Speaker 3: Oh yeah, yeah, yeah, we can get any name brand,
• 11:33
  Speaker 3: any name brand tire out there. We carry Coopers right.
• 11:36
  Speaker 1: Now, just because they're excellent.
• 11:38
  Speaker 2: That's what we found.
• 11:39
  Speaker 3: Yeah, ride quality and safety has been great, and tires
• 11:43
  Speaker 3: aren't perfect. If they have any issues, they're easy to
• 11:45
  Speaker 3: warranty out, so we're carrying coopers. But yeah, if there's
• 11:49
  Speaker 3: something that people like, we can get them.
• 11:52
  Speaker 1: My goodness sakes, you know, it's great, it's fast, it's easy,
• 11:56
  Speaker 1: and two convenient locations to serve in three generations of
• 12:01
  Speaker 1: experience right there. Yeah, folks, I mean, what more do
• 12:04
  Speaker 1: you need? You need an invitation? Please come there, you go,
• 12:07
  Speaker 1: there's your invitation. Next time you need something for your
• 12:10
  Speaker 1: your vehicle, whether it's tires, whether it's fluids, whether it's
• 12:14
  Speaker 1: oil change, look them up, fast tracked, really easy to find.
• 12:18
  Speaker 1: Do you take walk ins We do?
• 12:20
  Speaker 2: Yeah, absolutely.
• 12:21
  Speaker 1: I guess it'd be driving if you're walking and you
• 12:23
  Speaker 1: really be.
• 12:23
  Speaker 2: Having a trumpet.
• 12:25
  Speaker 3: So yeah, no appointment necessary, they just swing by whatever
• 12:30
  Speaker 3: and quick and easy, twenty thirty minutes. Will change flat repair.
• 12:34
  Speaker 3: We'll fix all flats for free. Any trailer tires, lawn tires.
• 12:38
  Speaker 3: Now that spring's coming up.
• 12:40
  Speaker 1: Well this is new. I didn't know you did the
• 12:42
  Speaker 1: trailer and lawn tires.
• 12:44
  Speaker 3: Oh yeah, absolutely, Oh yeah, yep, cool beans.
• 12:50
  Speaker 1: I also want to thank you guys for but taking
• 12:54
  Speaker 1: a look at the tires that my new driver had
• 12:58
  Speaker 1: to kind of heating up and not laughing too hard.
• 13:04
  Speaker 3: Yeah, huge compliment to trust us and with the care
• 13:07
  Speaker 3: of your daughter's vehicle.
• 13:09
  Speaker 1: Yeah, that means a lot, it does, you know, it's
• 13:11
  Speaker 1: a dad, It means everything. Hey, I want to thank
• 13:13
  Speaker 1: you for being with us today.
• 13:14
  Speaker 2: Oh, thanks so much for having us.
• 13:16
  Speaker 1: All right, and once again this has been our one
• 13:19
  Speaker 1: on one with the pro and we have been talking
• 13:22
  Speaker 1: with our friends from a fast Track Tire and Clay.
• 13:26
  Speaker 3: Thank you, thanks so much, Tom
• 13:31
  Speaker 1: Thanks for listening to one unown little professional paid presentation
• 13:35
  Speaker 1: unfortune hubre K one