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Building a 25-Year Ottawa Business: Service, Reviews, and the ePowerd Future | Masood Yarmand
Masood Yarmand is the co-founder of YARMAND, an Ottawa-based outdoor power equipment dealer and service business with 25 years in business.
In this episode, we talk about the entrepreneurial side of building a durable local business where trust is everything, the customer experience is the marketing, and consistency is the competitive edge.
What we get into:
Building a service-first business that lasts, and what changes when you scale
The reputation flywheel, and why reviews matter more than most founders think
Team, standards, and delivering a “peace of mind” customer experience
The shift…
The skinny
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