104 : How to Deliver Difficult Feedback w/ Tom Henschel : Why is it hard to give feedback, how to effectively give difficult feedback, 4 steps process model, developing your coffee shop staff, coaching, follow through

Keys To The Shop : Equipping Coffee Shop Leaders · Aug 7, 2018 · 56m

Giving feedback is not an easy task. We often psych ourselves out and/or procrastinate on delivering it, dreading the conversation and what might happen when we bring it up. This is especially true when the situation seems to be infused with tension. Fear not! Today we turn to coaching and communication expert (and past guest), Tom Henschel to help us navigate the task of delivering feedback effectively so you get the best possible outcome. We discuss why it is hard to give feedback, the importance of keeping things conversational, some key missteps that managers make when delivering…