Latest / Omni Talk Retail / Fast Five Shorts | Giant Eagle Invests In Cutting Driver Wait Times

Transcript

Fast Five Shorts | Giant Eagle Invests In Cutting Driver Wait Times · Omni Talk Retail

• 0:00
  Giant
• 0:00
  Eagle
• 0:00
  wants
• 0:01
  to
• 0:01
  slash
• 0:02
  delivery
• 0:02
  times
• 0:03
  delivery
• 0:03
  wait
• 0:04
  times,
• 0:04
  to
• 0:04
  be
• 0:04
  specific,
• 0:05
  according
• 0:05
  to
• 0:05
  grocery
• 0:05
  Dive,
• 0:06
  Giant
• 0:06
  Eagle
• 0:06
  announced
• 0:07
  Tuesday
• 0:07
  an
• 0:08
  expanded
• 0:08
  partnership
• 0:08
  with
• 0:09
  omnichannel
• 0:09
  location
• 0:10
  platform
• 0:11
  Flyby
• 0:11
  to
• 0:12
  bolster
• 0:12
  its
• 0:12
  last
• 0:13
  mile
• 0:13
  delivery
• 0:13
  service
• 0:14
  and
• 0:14
  cut
• 0:14
  avoidable
• 0:15
  delivery
• 0:15
  driver
• 0:16
  wait
• 0:16
  times
• 0:16
  by
• 0:16
  at
• 0:17
  least
• 0:17
  half.
• 0:18
  The
• 0:18
  partnership
• 0:19
  extends
• 0:19
  the
• 0:19
  technology
• 0:20
  company's
• 0:20
  location
• 0:21
  based
• 0:21
  service,
• 0:21
  which
• 0:22
  orchestrates
• 0:22
  product
• 0:23
  picking
• 0:23
  in
• 0:24
  line
• 0:24
  with
• 0:24
  the
• 0:24
  driver's
• 0:25
  distance
• 0:25
  from
• 0:25
  the
• 0:25
  store
• 0:26
  to
• 0:26
  the
• 0:26
  groceries
• 0:27
  delivery
• 0:28
  program.
• 0:29
  Flyby's
• 0:29
  AI
• 0:30
  powered
• 0:30
  location
• 0:31
  technology
• 0:31
  can
• 0:31
  pinpoint
• 0:32
  which
• 0:32
  driver
• 0:33
  is
• 0:33
  arriving
• 0:33
  for
• 0:34
  specific
• 0:34
  orders
• 0:35
  and
• 0:35
  send
• 0:35
  alerts
• 0:36
  to
• 0:36
  its
• 0:36
  main
• 0:37
  dashboard
• 0:37
  and
• 0:38
  picking
• 0:38
  app.
• 0:38
  The
• 0:39
  technology
• 0:39
  has
• 0:39
  reduced
• 0:40
  wait
• 0:40
  times
• 0:40
  to
• 0:41
  less
• 0:41
  than
• 0:41
  two
• 0:41
  and
• 0:42
  a
• 0:42
  half
• 0:42
  minutes
• 0:43
  on
• 0:43
  average.
• 0:43
  Joe,
• 0:44
  that's
• 0:44
  clock.
• 0:44
  That's
• 0:44
  a
• 0:44
  clock
• 0:45
  time.
• 0:45
  Joe,
• 0:46
  what
• 0:46
  do
• 0:46
  you
• 0:46
  think
• 0:46
  of
• 0:46
  Giant
• 0:47
  Eagles
• 0:47
  investment?
• 0:48
  What
• 0:48
  do
• 0:48
  you
• 0:48
  think
• 0:49
  giant
• 0:49
  Eagles
• 0:49
  investment
• 0:50
  in
• 0:50
  Flyby
• 0:51
  says,
• 0:52
  if
• 0:52
  anything,
• 0:53
  about
• 0:53
  where
• 0:53
  grocers
• 0:54
  are
• 0:54
  willing
• 0:54
  to
• 0:55
  invest
• 0:55
  their
• 0:56
  money?
• 0:58
  I
• 0:58
  have
• 0:58
  a
• 0:59
  couple
• 0:59
  of
• 0:59
  thoughts
• 0:59
  on
• 1:00
  the
• 1:01
  Flyby
• 1:02
  investment.
• 1:03
  I
• 1:04
  think,
• 1:04
  first
• 1:04
  of
• 1:04
  all,
• 1:04
  it
• 1:04
  underscores
• 1:05
  that
• 1:05
  for
• 1:06
  a
• 1:06
  lot
• 1:06
  of
• 1:06
  grocery
• 1:07
  retailers,
• 1:07
  in
• 1:07
  store
• 1:08
  fulfillment
• 1:08
  is
• 1:08
  still
• 1:09
  super,
• 1:09
  super
• 1:09
  important.
• 1:10
  I
• 1:10
  mean,
• 1:10
  I
• 1:10
  think
• 1:11
  it's
• 1:11
  always
• 1:11
  going
• 1:11
  to
• 1:11
  be
• 1:11
  a
• 1:12
  spectrum.
• 1:12
  Some
• 1:13
  in
• 1:13
  store
• 1:13
  fulfillment
• 1:14
  will
• 1:14
  be
• 1:14
  the
• 1:15
  most
• 1:15
  economical
• 1:15
  route,
• 1:16
  some
• 1:16
  micro
• 1:17
  fulfillment
• 1:17
  centers,
• 1:18
  some
• 1:18
  big
• 1:19
  hubs.
• 1:19
  I
• 1:19
  think
• 1:20
  all
• 1:20
  three
• 1:20
  can
• 1:20
  work
• 1:21
  depending
• 1:21
  on
• 1:21
  the
• 1:21
  situation,
• 1:22
  but
• 1:22
  I
• 1:22
  think
• 1:22
  it
• 1:23
  does
• 1:23
  underscore
• 1:23
  that
• 1:25
  that
• 1:25
  in
• 1:26
  store
• 1:26
  pickers
• 1:26
  and
• 1:27
  delivery
• 1:27
  from
• 1:28
  local
• 1:28
  stores
• 1:28
  is
• 1:29
  a
• 1:29
  really
• 1:29
  important
• 1:30
  piece
• 1:30
  here.
• 1:30
  I
• 1:31
  also
• 1:31
  think
• 1:31
  we're
• 1:32
  in
• 1:32
  an
• 1:32
  era
• 1:32
  where
• 1:32
  kind
• 1:32
  of
• 1:33
  small
• 1:33
  incremental
• 1:34
  improvements
• 1:34
  can
• 1:34
  really
• 1:35
  help
• 1:35
  with
• 1:35
  the
• 1:35
  economics
• 1:36
  of
• 1:36
  grocery
• 1:36
  delivery.
• 1:37
  In
• 1:37
  this
• 1:37
  case,
• 1:37
  kind
• 1:37
  of
• 1:38
  a
• 1:38
  small
• 1:38
  savings
• 1:39
  of
• 1:39
  time
• 1:39
  is
• 1:39
  definitely,
• 1:40
  definitely
• 1:41
  translates
• 1:41
  into
• 1:42
  money.
• 1:43
  And
• 1:43
  as
• 1:43
  we
• 1:43
  were
• 1:43
  talking
• 1:43
  about
• 1:44
  in
• 1:44
  the
• 1:45
  kind
• 1:45
  of
• 1:45
  Walmart
• 1:45
  segment
• 1:46
  at
• 1:46
  the
• 1:46
  top,
• 1:47
  small
• 1:47
  improvements
• 1:48
  in
• 1:48
  customer
• 1:48
  experience
• 1:49
  also
• 1:49
  probably
• 1:50
  have
• 1:50
  a
• 1:50
  measurable
• 1:51
  outcome
• 1:51
  in
• 1:51
  terms
• 1:52
  of
• 1:52
  really
• 1:52
  cementing
• 1:53
  that
• 1:53
  grocery
• 1:54
  e
• 1:54
  commerce,
• 1:54
  shoppers
• 1:55
  loyalty
• 1:55
  and
• 1:56
  keeping
• 1:56
  them
• 1:56
  coming
• 1:56
  back.
• 1:57
  So
• 1:57
  I
• 1:57
  think
• 1:57
  there's
• 1:57
  a
• 1:58
  whole
• 1:58
  bunch
• 1:58
  of
• 1:58
  different
• 1:58
  benefits
• 1:59
  that
• 1:59
  giant
• 1:59
  eagle
• 2:00
  potentially
• 2:00
  stands
• 2:01
  to
• 2:01
  gain
• 2:01
  if
• 2:02
  the
• 2:02
  time
• 2:02
  savings
• 2:02
  that
• 2:03
  it's
• 2:03
  reporting
• 2:04
  scale
• 2:04
  and
• 2:05
  continue.
• 2:07
  Anne,
• 2:07
  what
• 2:07
  would
• 2:07
  you
• 2:07
  add?
• 2:08
  Yeah,
• 2:09
  I
• 2:09
  mean,
• 2:09
  Joe
• 2:10
  knows
• 2:10
  we've
• 2:11
  been
• 2:11
  on
• 2:11
  these
• 2:11
  calls
• 2:12
  at
• 2:12
  shop
• 2:13
  talk
• 2:13
  fall.
• 2:13
  I'm
• 2:13
  going
• 2:13
  to
• 2:13
  be
• 2:14
  doing
• 2:14
  a
• 2:14
  panel
• 2:14
  where
• 2:15
  we're
• 2:15
  really
• 2:15
  talking
• 2:15
  about
• 2:16
  how
• 2:16
  retailers
• 2:17
  can
• 2:17
  better
• 2:17
  unify
• 2:18
  commerce
• 2:19
  experiences
• 2:20
  for
• 2:20
  their
• 2:20
  customers,
• 2:21
  make
• 2:21
  it
• 2:22
  more
• 2:22
  seamless.
• 2:23
  While
• 2:24
  it
• 2:24
  seems
• 2:24
  like
• 2:25
  the
• 2:25
  focus
• 2:25
  then
• 2:25
  of
• 2:26
  these
• 2:26
  technological
• 2:27
  investments
• 2:27
  would
• 2:27
  be
• 2:28
  on
• 2:28
  the
• 2:28
  consumer
• 2:28
  side
• 2:29
  of
• 2:29
  things,
• 2:29
  maybe
• 2:29
  on
• 2:30
  its
• 2:30
  surface
• 2:30
  it's
• 2:30
  actually
• 2:31
  showed
• 2:32
  us,
• 2:32
  like
• 2:32
  giant
• 2:33
  Eagle
• 2:33
  and
• 2:33
  Flyby
• 2:33
  here,
• 2:34
  that
• 2:34
  it's
• 2:34
  more
• 2:34
  investments
• 2:35
  in
• 2:35
  operational
• 2:36
  technology.
• 2:37
  It's
• 2:37
  figuring
• 2:38
  out
• 2:38
  ways
• 2:38
  to,
• 2:39
  you
• 2:39
  know,
• 2:39
  get
• 2:40
  things
• 2:40
  running
• 2:40
  as
• 2:41
  efficiently
• 2:41
  as
• 2:41
  possible.
• 2:42
  And
• 2:42
  this
• 2:42
  is
• 2:42
  for,
• 2:43
  in
• 2:43
  this
• 2:43
  case
• 2:43
  for
• 2:44
  delivery
• 2:44
  drivers.
• 2:45
  I
• 2:45
  mean,
• 2:45
  you
• 2:45
  have
• 2:45
  better
• 2:46
  store
• 2:46
  operation
• 2:47
  visibility
• 2:47
  then
• 2:48
  too,
• 2:48
  if
• 2:48
  you
• 2:48
  know
• 2:48
  where
• 2:49
  these
• 2:49
  drivers
• 2:49
  are
• 2:49
  and
• 2:50
  what
• 2:50
  their
• 2:51
  load
• 2:51
  is
• 2:51
  that
• 2:51
  they're
• 2:51
  taking
• 2:52
  already.
• 2:53
  And
• 2:53
  then
• 2:53
  in
• 2:53
  addition
• 2:54
  to
• 2:54
  faster
• 2:54
  delivery
• 2:55
  speeds,
• 2:55
  I
• 2:55
  think
• 2:55
  it
• 2:56
  should
• 2:56
  be
• 2:56
  able
• 2:56
  to
• 2:56
  also
• 2:57
  provide
• 2:57
  them
• 2:57
  with
• 2:58
  more
• 2:58
  transparency
• 2:59
  for
• 2:59
  the
• 2:59
  customers
• 2:59
  too,
• 3:00
  of
• 3:00
  like
• 3:00
  actually
• 3:01
  here,
• 3:01
  you
• 3:01
  know,
• 3:01
  yes,
• 3:02
  we're
• 3:02
  doing
• 3:02
  a
• 3:02
  two
• 3:02
  hour
• 3:02
  delivery,
• 3:03
  but
• 3:03
  this
• 3:04
  guy
• 3:04
  is
• 3:04
  going
• 3:04
  to
• 3:05
  be
• 3:05
  there
• 3:05
  faster
• 3:05
  than
• 3:05
  2
• 3:06
  hours
• 3:06
  or
• 3:06
  this
• 3:06
  might
• 3:07
  be
• 3:07
  a
• 3:07
  little
• 3:07
  bit
• 3:07
  longer
• 3:07
  than
• 3:07
  2
• 3:08
  hours,
• 3:08
  but
• 3:08
  just
• 3:08
  gives
• 3:09
  that
• 3:09
  visibility
• 3:09
  to
• 3:09
  the
• 3:10
  customer
• 3:10
  so
• 3:11
  that
• 3:11
  they
• 3:11
  know
• 3:11
  what
• 3:11
  to
• 3:12
  expect,
• 3:12
  which
• 3:12
  I
• 3:12
  think
• 3:13
  that
• 3:13
  is
• 3:13
  how
• 3:14
  you're
• 3:14
  really
• 3:14
  paying
• 3:15
  off
• 3:15
  a
• 3:15
  better,
• 3:16
  more
• 3:16
  unified
• 3:17
  commerce
• 3:17
  experience
• 3:17
  for
• 3:18
  customers.
• 3:18
  Again,
• 3:18
  investing
• 3:19
  in
• 3:19
  the
• 3:19
  technology
• 3:20
  like
• 3:20
  John
• 3:21
  Eagle
• 3:21
  is
• 3:21
  with
• 3:21
  flyby
• 3:22
  to
• 3:22
  make
• 3:22
  sure
• 3:22
  that
• 3:24
  your
• 3:24
  operations
• 3:25
  are
• 3:25
  running
• 3:25
  smoothly
• 3:26
  and
• 3:27
  that's
• 3:27
  what
• 3:27
  provides
• 3:28
  that
• 3:28
  key
• 3:29
  customer
• 3:29
  experience.
• 3:30
  Yeah,
• 3:31
  I
• 3:31
  agree
• 3:31
  with
• 3:31
  both
• 3:31
  of
• 3:31
  you
• 3:31
  and
• 3:32
  I
• 3:32
  don't
• 3:32
  have
• 3:32
  a
• 3:32
  ton
• 3:32
  to
• 3:33
  add
• 3:33
  here,
• 3:33
  but
• 3:33
  I
• 3:33
  think
• 3:34
  this
• 3:34
  headline
• 3:34
  is
• 3:34
  just
• 3:34
  further
• 3:35
  proof,
• 3:35
  especially
• 3:36
  when
• 3:36
  we
• 3:36
  look
• 3:36
  at
• 3:36
  the
• 3:36
  headlines
• 3:36
  over
• 3:37
  the
• 3:37
  last
• 3:37
  week,
• 3:37
  how
• 3:37
  Walmart
• 3:38
  and
• 3:38
  Amazon
• 3:39
  dominated
• 3:39
  the
• 3:39
  headlines.
• 3:39
  And
• 3:40
  then
• 3:40
  this
• 3:40
  is
• 3:40
  one
• 3:40
  that
• 3:40
  cracks
• 3:41
  the
• 3:41
  code
• 3:41
  here
• 3:42
  to
• 3:42
  me
• 3:42
  when
• 3:42
  I
• 3:42
  step
• 3:43
  back
• 3:43
  in
• 3:43
  preparing
• 3:44
  for
• 3:44
  grocery
• 3:44
  shop
• 3:44
  for
• 3:44
  my
• 3:45
  interviews
• 3:45
  too,
• 3:45
  that
• 3:45
  I'm
• 3:45
  doing
• 3:45
  on
• 3:46
  stage
• 3:46
  next
• 3:46
  week,
• 3:47
  it
• 3:48
  just
• 3:48
  goes
• 3:48
  back
• 3:48
  to
• 3:48
  the
• 3:48
  adage
• 3:48
  and
• 3:49
  show
• 3:49
  me
• 3:49
  the
• 3:49
  money,
• 3:49
  right?
• 3:50
  That
• 3:50
  seems
• 3:50
  like
• 3:51
  grocers
• 3:51
  are
• 3:51
  investing
• 3:51
  in
• 3:52
  either
• 3:52
  back
• 3:52
  end
• 3:52
  operations
• 3:53
  or
• 3:53
  retail
• 3:54
  media.
• 3:55
  Anything
• 3:55
  else
• 3:55
  just
• 3:56
  isn't
• 3:56
  going
• 3:56
  to
• 3:56
  get
• 3:57
  past
• 3:57
  the
• 3:57
  budget
• 3:57
  committees
• 3:58
  and
• 3:58
  smartly
• 3:58
  so.
• 3:59
  And
• 3:59
  that's
• 3:59
  why
• 3:59
  I
• 3:59
  think
• 3:59
  the
• 3:59
  grocery
• 4:00
  industry
• 4:00
  has
• 4:00
  been
• 4:01
  relatively
• 4:02
  more,
• 4:03
  the
• 4:03
  more
• 4:04
  innovative
• 4:04
  sector
• 4:05
  of
• 4:05
  has
• 4:05
  been
• 4:05
  the
• 4:05
  relatively
• 4:06
  more
• 4:06
  innovative
• 4:07
  sector
• 4:07
  of
• 4:07
  retail
• 4:08
  than
• 4:08
  say
• 4:08
  other
• 4:10
  verticals.
• 4:11
  And
• 4:11
  because,
• 4:11
  you
• 4:11
  know,
• 4:11
  sometimes
• 4:12
  we
• 4:12
  get
• 4:12
  so
• 4:13
  distracted
• 4:13
  by
• 4:13
  the
• 4:13
  shiny
• 4:14
  penny
• 4:14
  on
• 4:14
  the
• 4:14
  ground
• 4:14
  that
• 4:15
  we
• 4:15
  want
• 4:15
  to
• 4:15
  pick
• 4:15
  it
• 4:15
  up
• 4:15
  of
• 4:16
  all
• 4:16
  the
• 4:16
  consumer
• 4:16
  experiences,
• 4:17
  the
• 4:17
  bit
• 4:18
  tech
• 4:18
  and
• 4:18
  everything,
• 4:18
  but
• 4:18
  the
• 4:18
  end
• 4:19
  of
• 4:19
  the
• 4:19
  day,
• 4:19
  the
• 4:19
  smart
• 4:20
  money
• 4:20
  is
• 4:20
  still
• 4:20
  going
• 4:21
  to
• 4:21
  the
• 4:21
  backend
• 4:22
  operations
• 4:22
  and
• 4:23
  particularly
• 4:23
  for
• 4:23
  grocery
• 4:24
  retail
• 4:24
  media
• 4:24
  as
• 4:24
  well.