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CRM, social media, social business and the future - Interview with Jon Ferrara of Nimble
Recently, I spoke to David Meerman Scott in Inbound marketing is about instant communications and creating content – Interview with David Meerman Scott.
To follow that and as a result of my attendance at that conference, I met Richard Young (@richard_y), the Director of EMEA at Nimble. He arranged for me to speak to Jon Ferrara, the CEO of Nimble and a veteran and pioneer in the Customer Relationship Management (CRM) and Social CRM space.
In the interview, we have a broad ranging discussion about customer relationship management (CRM), social CRM, social media, social business, the changing…
The skinny
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