Latest / Host Planet: Airbnb, Holiday Let, and Vacation Rental Insights / Set the Standard: Onboarding Essentials for Holiday Let Hosts | Sykes Holiday Cottages

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Set the Standard: Onboarding Essentials for Holiday Let Hosts | Sykes Holiday Cottages · Host Planet: Airbnb, Holiday Let, and Vacation Rental Insights

0:00
Welcome to Holiday Let's Insider, the podcast that takes
0:03
you behind the scenes. Of the.
0:04
Holiday letting industry brought to you by Host Planet and Sykes
0:08
Holiday Cottages. This show is packed with expert
0:11
insights, real world strategies and actionable advice to help
0:15
you succeed as a holiday let host.
0:18
I'm James Farley, the founder of Host Planets, and in each
0:20
episode, we'll dive into key topics like property management,
0:23
guest experience, and revenue growth, and we'll be joined by
0:26
industry experts who know what it takes to thrive in this
0:30
sector. In today's episode, Rachel
0:32
Brennan will be outlining the key things owners must get right
0:36
from. Day one are you?
0:37
Looking to take the hassle out of holiday letting while setting
0:40
yourself up for success? With Sykes Holiday Cottages you
0:43
benefit from working with a team of real people with fast
0:46
experience and knowledge or providing a unique.
0:49
Service. To support you every step of the
0:52
way. Eleven time consecutive winners
0:54
of the Best Large Company for UK holiday home rentals at the
0:58
British Travel Awards. Sykes to use as industry leading
1:01
pricing systems, dedicated account management and a network
1:04
of more than 700 booking partners to help get the most
1:08
out of your investment. Sykes aims to combine trusted
1:11
experience with local expertise to help make your holiday let's
1:15
a success. Get in touch today to find out
1:17
more at the sykescottages.co.uk/letyour
1:21
Cottage for further details. Hello and welcome to the fifth
1:30
episode of Holiday Let Insider. Today's special guest is Rachel
1:34
Brennan, the senior manager of property onboarding at Sykes
1:37
Holiday Cottages. How's it going, Rachel?
1:39
Good, really good. Thank you.
1:41
The sunshine. And so that's nice.
1:43
It is. It's a bit of a scorcher.
1:44
Isn't it? OK then, so today we're going to
1:47
discuss how to care for your holiday let to ensure that it's
1:51
a long term success. So what are the key things that
1:55
owners need to get? Right from the outset.
1:59
So I think there's a couple of non negotiables that we've got
2:02
here. So I think firstly, quality
2:05
matters. So whatever your budget can
2:08
cover, I would aim for the best or top standard that you can
2:12
possibly go for. Customers, guests really notice
2:15
this and I think investing in high standard pieces of
2:20
furniture linen can really go a long way and can withstand the
2:24
test of time. So you're talking about things
2:26
that are durable, comfortable, things that were photographed
2:30
beautifully as well so that you're less the Elliston looks
2:32
fantastic, but also not just stylish, but that you are going
2:37
for longevity and functional. So if you go cheap, I think he
2:42
can end up paying more in the long run because you're
2:44
constantly needing to replace it.
2:46
So I think go for the quality furniture is something that's
2:49
really, you know, is really, really important.
2:52
I think second to that is the cleanliness and the maintenance
2:56
of the property. I think this is probably the
2:58
most important one. This is what's going to change,
3:01
you know, one person returning just for the first time to a
3:04
five star review and a return, you know, guest, you've got to
3:09
go for hotel standard cleanliness here and it's got to
3:14
be consistency is key. So every the property is exactly
3:17
the same for every single guest that comes there.
3:19
And then there's other things like the legal sort of
3:22
standpoint as well. So making sure that the property
3:25
is insured correctly, is on the correct mortgage, that you're
3:28
compliant to all health and safety regulations.
3:31
So things like a fire risk assessment or a gas safety
3:34
certificate that you've got. Maybe you've got private water
3:37
supply. So you're going to need
3:38
certificate for that as well. And then also that you're
3:40
legally permitted to actually holiday let the Unit 2 and there
3:45
is a couple of locations that do require licensing, so for
3:48
example, Scotland. So if you put in the research
3:51
and do your homework from the very beginning, from the onset,
3:54
you're going to save yourself a lot of stress in the long run.
3:57
And then lastly, I think a really smart sort of approach
4:01
for anyone entering the market is to sort of identify what your
4:05
USP is. So what is your unique selling
4:07
point? What stands your property apart
4:10
from others? And this could be that you're
4:13
family friendly so that you are great with children, could be
4:16
that you're pet friendly or you're ultra green so you're eco
4:19
conscious or large parties or anything like that.
4:23
Whatever it is, what I would suggest is lean into it.
4:26
This gives you an edge when it comes to marketing, but also
4:29
sort of sets you apart and it'll attract the right customers to
4:31
you as well. Yeah, a few things kind of stood
4:34
out for me there, but. Aiming for the hotel.
4:37
Quality, I think is is so important.
4:39
I mean. Cleaning is just an.
4:40
Absolute non negotiable. It has to be great for every
4:44
single guest. They're going to notice straight
4:47
away if it's not up to standard. Are you a?
4:49
Holiday Let owner, host or property manager Looking to grow
4:53
your short term rental business? If so, join Host Planner and
4:57
Sykes Holiday Cottages for Holiday Let Success, a free one
5:01
day event on the 11th of November at One City Place in
5:05
Chester, right inside Sykes HQ. You'll hear from industry
5:09
experts, connect with top suppliers and walk away with
5:13
practical strategies to increase bookings, boost revenue and
5:18
streamline your operations. Tickets are completely free but
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places are limited. Register now at houseplanner dot
5:25
club forward slash events and also in the.
5:29
Linens, the towels in particular.
5:32
Before you mentioned hotel quality, I was thinking this is
5:34
kind of what you need to go for because I remember.
5:37
When I set up. And I was buying things that
5:39
were. Probably lower to mid range
5:41
because it was like oh get it set up it'll be okay but they
5:43
really don't last so now. Top quality stuff because it
5:48
will last and it just looks and feels better for the guests as
5:52
well. OK, So what role does guest
5:55
communication play? In ensuring smooth operations.
6:00
And what's the best way to encourage guests to be proactive
6:03
in things? And it might be just just
6:05
straightening things up before they leave a property.
6:08
Yeah. So guest communication, I feel
6:10
like is, is a sort of foundation, you know, for a
6:12
smooth running holiday let unit. I think it really sets the tone
6:17
for the entire stay. And when I'm talking about guest
6:20
communication, I'm really thinking about clear, friendly,
6:23
proactive communication that's throughout their entire, you
6:27
know, sort of customer journey. So that can be before, during
6:31
and after. And when I think about before,
6:33
I'm thinking things like, you know, a thank you for booking
6:36
confirmation. We're thinking key collection
6:38
details that are really precise. We're thinking directions.
6:41
So as we approach the property, what are some of the landmarks
6:43
that I should be looking out for?
6:44
One of my favorite things, things to put in there is what,
6:47
3 words, you know, so that you can pinpoint exactly where the
6:51
property is, but how am I actually going to park, you
6:53
know, when I get there? All of these things that are
6:56
really important. I've recently went to a property
7:00
down in Devon and coastal property.
7:02
And one thing that they sort of, you know, I was surprised with
7:05
when I got there was there was windbreakers, there was the
7:08
buckets and spades, there was the deck chairs.
7:11
I wish I'd have known that those sort of things in the beach
7:13
towels were actually in the property already.
7:16
So sometimes even letting people know what you actually offer is
7:19
fantastic because got it to save some room in my car if I'd have
7:22
known that beforehand. So things like that would have
7:25
made a huge difference. It was a pleasant surprise.
7:27
It certainly didn't affect my stay, but it meant that I could
7:30
have took some other, you know, some other bits with me instead
7:33
that I've maybe had to had to pull out a secondary and during
7:37
the stay can be really important as well.
7:39
So I'm thinking about welcome packs and things when you
7:42
arrive. So this could be things like the
7:45
contact details of the local cab services that you've got around
7:49
there and taxi services. It could be all the top
7:52
restaurants to go to. What's the price range of those?
7:54
What contact number should I have to book a table?
7:57
It could be discounts for local activities as well.
8:00
Where are the best walks? Where are the best playgrounds
8:04
for children? Where are the best dog walks or
8:07
dog friendly beaches. So that can be really important
8:10
too. And then also one thing that we
8:14
do is really, really important site is a is what we call a
8:18
first first night text message that we sent to them.
8:22
And this is just how did you sleep?
8:24
How did your first night sleep go?
8:27
And this allows customers to flag anything that could have
8:31
potentially been a possible negative or, you know, a
8:36
complaint, you know, in the future.
8:37
And it gives you time to actually rectify it before the
8:40
end of the stay. This is a real proactive, you
8:44
know, sort of a message that goes out that I think makes the
8:46
world of difference and customers feel back, feel
8:50
trusted, you know, by all of that as well.
8:53
And then after the stay, so we're talking about on part
8:55
today, what should we, you know what, how should I leave the
8:58
property And of course collecting that more important
9:01
feedback as well. When it comes to certain
9:03
expectations, I think firm but gentle is the best way to
9:08
approach things. I would definitely include it in
9:11
that before communication as well as the departure
9:15
communication as well because think about myself on holiday.
9:18
When it comes to the before communication, I'm very much in
9:23
planning mode. I'm in organization mode.
9:26
I am thinking and preparing. I'm reading everything really
9:28
carefully. Whereas when it comes to the
9:30
departure e-mail, I'm still in holiday mode.
9:32
So I am not really reading anything in full detail.
9:36
So go with using it in both communications.
9:39
That's a really good idea. And in those you want to do
9:42
things like where do you want all of the crockery?
9:45
Do you want it all to be in the dishwasher and left so that you
9:47
can put it out knowing that it's clean?
9:49
Do you want it to be away? Do you want all of your linen to
9:51
be taken off the bed? Where do they put all of the
9:55
rubbish and all of the the bean bags?
9:57
Where's that one going to go? And the sort of timings of when
10:02
they need to vacate the property.
10:03
So all of these things are really important, but you very
10:06
much set the standard for when they've arrived.
10:09
So if when they've arrived that property is spotless, that's the
10:14
way that they're going to leave it as well.
10:15
So you set the standard, you've got to make sure that you're
10:18
going for that top standard first as well.
10:20
And when you're with an agency, you're usually backed by, you
10:24
know, good booking conditions too.
10:26
So I know in our booking conditions it's that you leave
10:29
the property as you found it, treat it as your own.
10:32
So you're making those expectations, not just a list of
10:34
demands, but it's part of the sort of shared experience that
10:38
you're going with. So I think that's really, really
10:41
important. So many great tips there.
10:45
I love the one about sending the message the morning after a
10:48
guest arrives. I do think that makes a massive
10:50
difference because often a guest.
10:52
They might have something that they're not quite.
10:54
Happy with a little niggle and they're not going to contact you
10:57
about it unless you are proactive.
11:00
And sometimes that issue might get mentioned in the review.
11:04
And as a host, it can be quite frustrating because you think,
11:06
well, if you'd have told me this.
11:08
Earlier I'd have been able to put this right, but that message
11:11
allows you to. Allows the guest.
11:13
To come back to you and say, oh look, you know XY and Z, it'd be
11:16
better if I. Had this or?
11:17
Whatever it was. So yeah, I think, I think that's
11:19
a really, really great tip. Talk to us about.
11:22
Cleaning and maintenance How can owners get?
11:27
This right? And how important is it to work
11:30
with a? Cleaner who really understands
11:33
short term rentals. So as I sort of said, clean and
11:37
absolutely it's the backbone of everything.
11:39
It's critical, It's crucial that we get this right.
11:42
We're not just talking about a once over.
11:44
And I think that's where a lot of owners can go wrong.
11:46
It's just a quick once over. It's not, it's a thorough clean.
11:49
So whether you do it yourself or you're hiring professionals,
11:52
it's getting that detailed checklist of exactly what needs
11:55
doing. It is a good idea to get, you
11:58
know, sort of help in. But when you are going for
12:00
professional help, things you need to think about is if that
12:03
cleaner is sick or that cleaner wants to go on holiday
12:06
themselves, who is then going to cover those?
12:08
You don't want to get yourself into a tricky messy situation
12:11
where you've got a guest coming, but your cleaners then on
12:13
holiday, how are you then going to do it?
12:15
So a real thorough clean checklist and it's not just a
12:18
once over, it's a full clean of the property.
12:20
It's something that's vital and important.
12:23
And then when it comes to maintenance, regular inspections
12:26
and checking the appliances during or change over days, just
12:30
making sure things like changing light bulbs or the batteries in
12:33
a remote can be really frustrating for a customer and
12:36
you know, can make a huge, you know, difference and stop a
12:39
bigger issue coming out. So just checking everything's
12:42
work working during that time as well.
12:44
But then also having a trusted trades, you know, people group,
12:49
you know, whatever it is that you can call on quickly that are
12:52
reliable, that you can then sort.
12:54
And you've got great ways that you can work with sort of a, a,
12:58
a, a property management company in that a lot of our owners will
13:03
set maybe a guide price that they'll go up to for things
13:06
like, you know, if it was changing the light bulbs or
13:08
anything like that, they might say, if the job is within 100 or
13:11
200 lbs, go ahead and do it. I don't need to be contacted.
13:14
You don't need my approval. Just go ahead and do it, get it
13:16
done quickly. And then anything over that,
13:18
that sort of limit, then they will check first before, before
13:21
taking it out. And then that can again, just
13:23
help to speedily, you know, correct things.
13:26
And there's lots to juggle when it comes to property management.
13:29
So if you're on site and you're looking to do this as more of a
13:33
hobby and absolutely, you know, if no one's going to treat that
13:36
property being yourself, you've poured your heart, your money,
13:39
you know, into it, go for it if you're going to get the
13:42
enjoyment out of it. But if you, you know, are a
13:44
couple of hours away from the property, you've got a full time
13:47
job, you've got a family to look after, the last thing you want
13:49
to do is juggle, you know, customer communications, the
13:52
clean, the maintenance, suddenly the boiler breaks.
13:56
So you're going to want to make sure that you've got a reliable,
13:58
a reliable supplier there with you.
14:01
And that's where, again, an agency can help you in that they
14:05
will have either in house providers like ourselves or
14:09
again, like ourselves in certain locations.
14:11
And it could be a network of preferred suppliers that have
14:14
been vetted that we know that we can trust.
14:16
And of course, if things aren't quite right, you could, you
14:18
know, you can always change and get another supplier as well
14:22
when it comes to. Deep cleaning and maintenance
14:26
checks. What are the best practices for
14:29
these areas? Yeah, So I think when you think
14:32
of deep cleans, I think for me it's probably every one to three
14:35
months, depending on how busy the property is.
14:38
And I think you should try to time them before the busy
14:41
period. So time them before the Easter
14:42
break, time them before the Super, you know, super peak of
14:45
the summer holidays and straight after as well, because that's
14:48
the time when your property is being used the most.
14:51
When I talk about deep cleans, we know that the property is
14:53
getting thoroughly cleaned on every changeover because we know
14:56
that that's vital. This is where I'm talking about
14:58
cleaning the carpets and showing the windows, the gardens
15:01
pristine, you know, inside the actual appliances itself rather
15:06
than just on the outside. So it's going above and beyond
15:10
the sort of usual clean that we've got there.
15:12
And then when it comes to the sort of maintenance, again, a
15:15
monthly inspection of just checking everything and ticking
15:19
it off and keeping a log of the small repairs that you've been
15:22
doing, but also using your reviews as a bit of a blind spot
15:26
too, of anything that could have been missed is really, really
15:28
important. And that you respond to those
15:30
really quickly. And then I would say have a sort
15:33
of annual, you know, where you block the property off maybe for
15:36
a week or two during the off peak season.
15:39
And maybe it's a November, January sort of time or or
15:42
during December, just not your Christmas and New Year week that
15:46
you can get to the property to maybe refresh some of the paint
15:49
work. And maybe you want to refresh
15:50
some of the decor with a furniture, the linen, all of
15:53
these things can really sort of help and it's a full refresh for
15:56
the next, next year. And it just regular and and
16:01
consistent cleaning and and inspection of maintenance can
16:05
just ensure that there's no costly surprises in the future.
16:08
You mentioned reviews there and we.
16:11
All get a bad one now and again. Whether it's deserved or or not.
16:16
What advice? Do you have for owners on how to
16:20
respond to negative reviews? I think firstly, you know, don't
16:25
take it personal. I think is is the biggest one.
16:28
And before you ever respond, you know, to a guest review that
16:32
that could be negative is take a deep breath before you go and
16:36
respond. You know, the next customer will
16:39
be judging your response just as much as they were judging the
16:42
review itself. So it's become, you know, don't
16:46
be reactive, don't be aggressive and it don't be, you know, sort
16:49
of combative, you know, towards it.
16:52
It's, it's just taking a really professional and, and calm
16:56
neutral approach to it. So thank that guest for
16:59
providing that feedback. Thank them for sharing those
17:02
views. And if it is warranted, if it's
17:04
a valid claim, then absolutely own it, You know, apologize for
17:08
it. Hold your hands up and explain
17:11
exactly the, the, the, the path you've taken to actually resolve
17:15
that. So we're really sorry that the
17:18
heating, you know, the boiler was, was broken when you were
17:20
there. Since then we've had it
17:21
inspected and it's, it's fully working.
17:24
So it's letting guests know that that was an issue here.
17:26
We're really sorry, but we've rectified that.
17:29
And if you're feeling that the review maybe is inaccurate or
17:33
invalid, then again, it's just explaining your point of view in
17:37
a really professional, calm way, because as I said, they are
17:41
judging both of them and treat it like a business.
17:44
So don't take everything personal.
17:46
Every property is not going to be everyone's cup of tea.
17:49
And I always think that even the one or two, you know, what will
17:53
you go to class as negative reviews can actually make your
17:56
property look a bit more trustworthy than a glowing 5
17:59
star review all the time. Because sometimes I see just
18:02
five out of five content. I'm thinking it's got to be
18:04
something wrong. You know, you want to, you want
18:08
to add trust, you want to add validity to it.
18:10
So you, you want to make sure that you do show the good and
18:13
the bad and, and the proactive, you know, work that you've done
18:16
to make things right. So it is absolutely not the end
18:19
of the world. For every bad one, you'll get 20
18:21
good ones. So don't worry and don't take it
18:23
personal. Yeah, that's interesting what
18:25
you say there about your trusting, trusting a 4.7 / 1,
18:29
that's five across the board a little bit more.
18:32
So for new owners who might feel we do get those properties,
18:35
they're all five star, we do get them.
18:37
They are the, you know, they are the golden properties and we do
18:41
get them. I know.
18:42
I know exactly what you mean though.
18:45
So for new owners who might. Feel a bit overwhelmed just by
18:49
the challenges of everything involved in holiday letting.
18:52
How can they? Avoid burnout.
18:55
And and keep a positive outlook throughout the process.
18:59
So it's normal to feel overwhelming, I think is the
19:03
first thing to to sort of consider here that is, you know,
19:06
it's total, you know, normal to feel that way.
19:09
It's part of the journey. There is an awful lot of things
19:12
to juggle when you're first setting out.
19:14
There's the guest communications, your pricing,
19:16
your availability, your calendars, your marketing, the
19:19
cleaning maintenance. There is a lot.
19:21
So I would say outsource what you need to.
19:24
So if you're on site, you want to do the clean and think about
19:26
then get a booking and marketing agent that can take care of all
19:29
the rest for you. So, or if you are, as I said,
19:32
miles away from the property, think about hiring in the
19:35
professional, helping the professional team to sort the
19:38
property maintenance and management for you.
19:41
So outsource what you can and again, treat it like a business
19:45
from day one. You know, it's not a sort of
19:47
personal project. It's a business at the end of
19:50
it, you know, particularly when it comes to things like price
19:53
points, you know, people can go, well, I, I think my property's
19:56
worth more, you know, than that one, than that price.
19:59
But then when you look that you're getting a slightly lower
20:01
price, but get 2 in that one week, you walk away with more
20:04
money. And then it then it starts to.
20:06
Become more like a business and not as a set of personal venture
20:09
and exactly the same when it comes to the reviews.
20:11
So if you do get one of those sort of bad reviews, again,
20:14
that's not your sort of your personal worth or the OR the
20:17
property that was just one, one review in there.
20:21
So I just think it take it day by day.
20:23
Take a break whenever you need to take a break as well.
20:25
Even if you are wanting to do all the maintenance and and
20:30
cleaning yourself, you sometimes will need a holiday too.
20:33
So whether it is to the property itself or to maybe it's another
20:36
property that's with that agency, take a break for
20:39
yourself to, you know, protect your own health and mental
20:42
state, you know, through it all. But you couldn't get ad hoc
20:46
cleans too. So it doesn't mean that you have
20:48
to shut down shop and it doesn't mean you have to close the
20:50
business when you go off. You could always get an ad hoc
20:52
clean from if you've got a company that have got lots of
20:56
supplier networks and you could do that as well.
20:59
So don't go it alone. Outsource what you need to
21:02
outsource and treat it like a business, not a personal
21:05
project, and and treat it with a business mindset.
21:08
I'm sure there'll be people out there thinking.
21:11
I love my holiday. Let but I want to have a bit
21:13
more free time so if they're. Thinking of.
21:16
Working with a holiday letting agency like Sykes.
21:20
What should they be? Looking for when they're having
21:22
those conversations and and doing their research.
21:26
So I think you've got to choose a company that works for you.
21:29
So don't just go with the brand, go with a company that ticks all
21:33
the boxes and gives the services and has the morals and all of
21:36
the ethics that suit you. I think transparency is
21:39
everything. So know exactly what services
21:42
are being offered, what they're going to cover.
21:45
A good agency should build a package to suit your needs, so
21:48
it should be a bespoke package for you that's going to cover
21:50
everything. There shouldn't be any hidden
21:52
costs. You should know exactly what
21:53
you've got to pay at all times and they should they should feel
21:57
more like a partnership rather than just a transaction.
22:01
You know, don't just take that company's word for a reputation
22:04
is everything. So look at other reviews, look
22:06
at what other owners are saying about those.
22:08
Look at some of the awards that they have received from both
22:11
customers and owners. And the customer service that
22:14
they give is going to be everything because that's the
22:17
customer service that your guests are going to be
22:18
receiving. So have a little look how that
22:20
all works. You know, how are they going to
22:22
be treated? What tools do they have?
22:26
Take a little look at what the list in itself looks like.
22:28
So how is your property going to be marketed?
22:31
Do you need to juggle lots of sites or are they going to do
22:33
everything for you? And will they do all the
22:35
photography? Will they help you to stage it?
22:37
What guides have they got for you?
22:39
So one of the things that I love to give out to owners, you know,
22:42
on that very first visit, we have a beautiful pack that has
22:45
sort of got a checklist of every single room of what you need to
22:49
take and it's got lots of hints and tips on there.
22:51
So having your three, you know, sets of bedling and so on,
22:55
that's in the, in the covered and ready to go on monitor the
22:57
washer months on the bed itself. You know, all of these little
23:00
tips, making sure that your, your kitchen's well equipped.
23:02
So you've got the pizza cutter, you've got the egg cups, you've
23:04
got everything. So it's a checklist that you can
23:06
go through of all of these. If you've got a hot tub, maybe
23:09
having a hot water tap installed outside next to the hot tub is
23:13
going to make that sort of refilling of, of water much
23:16
quicker and much faster. So that's a really good one.
23:20
So make sure that they've got guides that can support you
23:23
along the way and you can just check every think off and then
23:26
they'll have cleaning guides and checklists too to help you with
23:29
everything. And then lastly, I think for me
23:33
is that, as I said, you're happy with the way that the property
23:38
is going to look. You're happy with the services,
23:39
you're happy with the customer services and an account manager
23:42
that cares. I think that's the big important
23:45
thing. I think one of the reasons I've
23:47
been with sites for for a long time.
23:50
So I've been with them. So I'm just over 11 years now
23:52
and we live and breathe property.
23:55
You know, it is very much in our blood.
23:57
You know, we absolutely, you know, love properties, love
24:00
holidays, love making memories for people.
24:02
And we want to be with a company that cares just as much about it
24:07
as you do. So that's an important piece.
24:10
And with ourselves, you'll get a dedicated account manager that
24:12
will get to know you get to know your property.
24:15
So it is about getting you and your property to succeed and
24:19
they care about it just as much as you do.
24:21
So that's some of my some of my tips.
24:24
Superb. And if people are interested in
24:26
learning more about working with Sykes, where should they go?
24:29
So they can go to our website And so that's
24:31
www.sykescottages.co.uk. They can go to the letting the
24:35
property side of it, but also just give one of my team a call.
24:38
So I've got a team of holiday let advisors that you'd be given
24:41
a dedicated on board advisor and that can help you from whether
24:45
you are purchasing your first holiday home or you don't know
24:48
where to invest in locations, whether you're completely new to
24:51
it or whether you maybe you're switching from a competing
24:53
agency. So go onto the website, do our
24:55
inquiry form or just quickly give us a call.
24:58
So 01244345700. Fantastic.
25:03
And we'll put all those details in the show notes.
25:06
Rachel, thank you so much for joining us on the latest episode
25:09
of Holiday Let Insider. Thank you so much for having me.
25:12
Great to chat to Rachel Brennan there from Sykes Holiday
25:14
Cottages. Remember, if you want extra
25:17
exposure and repeat bookings from a trusted brand, Sykes is a
25:21
superb option. Head to
25:22
sykescottages.co.uk/letyour Cottage to get in touch with
25:28
their team. All right, that's it for today's
25:30
episode. For more free education tips and
25:32
trends from the short term rentals industry, visit
25:35
Houseplanner dot Club where you can sign up for our newsletter,
25:38
listen to our podcasts and download a suite of ebooks for
25:42
hosts and property managers. That's it for today's edition of
25:45
Holiday Let Insider. Until next time, happy host.