Certinia And Spaulding Ridge On AI, ROI, And Services Teams
How is AI really changing professional services work today, beyond the demos, predictions, and LinkedIn hype? In today's episode, I'm joined by DJ Paoni, CEO of Certinia, and Jay Laabs, CEO of Spaulding Ridge, to discuss how AI is already being used inside services organizations to improve project delivery, resource planning, workforce optimization, and client outcomes. DJ shares what a hybrid workforce of people and AI agents looks like in practice. Rather than thinking of AI as a search bar, he explains why services firms should think of agents as specialized colleagues that can handle…
The skinny
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