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How the UnitedHealth Board Missed the Cyber Crisis
In February 2024, a ransomware attack on UnitedHealth's Change Healthcare subsidiary froze prescription processing and provider payments across the US healthcare system for weeks. The breach ultimately cost the company over $1.6 billion in direct expenses and exposed critical gaps in board-level cyber oversight. This episode examines how UnitedHealth's board — stacked with financial and operational expertise but thin on deep cybersecurity experience — failed to anticipate a threat that had been flagged by regulators years earlier. We walk through the timeline: the 2021 warning from…
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