Latest / Salon Success Secrets — The podcast for salon owners who are done hustling harder and ready to break their revenue ceiling.
Leadership Film Study #005: Before You Respond to That Review…
Send us Fan Mail
A viral perm video triggers a flood of one-star reviews and threats, forcing us to confront what leadership looks like when the internet decides you are the villain. We break down how to care for the guest, respond in public with calm clarity, and build consultation systems that protect your team long before something goes wrong.
• the real problem with online pile-ons and missing context
• addressing the guest experience privately before posting publicly
• deciding on refunds based on facts, mission, and safety
• separating private resolution from public review responses
•…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.