When Processes Stall: What Agentic Systems Reveal About Organizational Decision Flow
In this episode of AI Conversations, Dr. Marilyn Carroll explores an often overlooked challenge inside large organizations: what happens when processes quietly stall.
Using a real-world example involving a Social Security application that remained unresolved for months after a failed contact attempt, Dr. Carroll examines how delays often occur not because people lack capability, but because complex institutional processes depend on manual follow-through.
The conversation introduces a different way of thinking about agentic systems. Rather than focusing only on autonomous decision-making, Dr…
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