Predicting Attrition Before It Happens | Andrew Cook (HeadsUp) on Employee Engagement & Retention
Can you really predict attrition before it happens? Andrew Cook, CEO & Founder of HeadsUp, joins Gina Gibson on The Tech Matchmaker to reveal how real-time engagement data is changing the way companies retain talent and strengthen culture.
✨ In this episode, you’ll learn:
• Why annual surveys miss the mark compared to weekly pulse surveys
• How one BPO reduced early attrition by 19%
• The hidden drivers of engagement you might be overlooking
• Why employee experience = customer experience
📌 Jump to key moments:
00:46 – Meet Andrew Cook
02:17 – HeadsUp elevator pitch
03:52 – Why pulse surveys…
The skinny
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