Latest / The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business
How an Airport Baggage System Lost 30000 Suitcases a Year and Fixed It
Lucas and Luna break down the operational disaster of baggage handling at major airports — specifically how one system was losing 30,000 bags annually before a radical redesign. They trace the root cause to a single bottleneck at the sorting carousel, explore the fix using predictive routing algorithms and staggered batch release, and discuss why baggage systems are a textbook case of queueing theory gone wrong. The episode centers on the 2025 redesign at London Heathrow's Terminal 5, which cut mishandled bags by 80 percent in six months. No fluff — just concrete numbers, a clear…
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