Latest / AI Ethics with Fexingo: Bias, Safety, and Responsible Artificial Intelligence
When Your AI Insurance Adjuster Denies Your Claim
Episode 35 of AI Ethics with Fexingo dives into the growing use of artificial intelligence in insurance claims processing. Lucas and Luna examine a specific case: a homeowner whose basement flood claim was automatically denied by an AI model that misread the policy language. The hosts discuss how these systems are trained on historical claims data that may encode racial and socioeconomic biases, leading to disproportionately high denial rates for certain neighborhoods. They explore the lack of transparency in algorithmic underwriting, the difficulty of appealing a decision made by a black-box…
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