Harnessing AI for a Better Customer Experience
TechSpective Podcast Episode 123 Customer experience is crucial for the success of a brand. However, it can be costly for a company to properly staff and train agents to address customer needs, and it is often a maddening exercise for customers seeking help. Generative AI may hold the key to solving both ends of that equation and delivering better results for both the company and the customers. Naomi Nuta, VP of Marketing at Cogito, joins this episode of the TechSpective Podcast to talk about the impact of AI on customer service and how brands can enhance and improve their competitive…
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