Latest / Experience Better: The CX Podcast
The 5-Minute Bill: 2026 Redesign Insights and Preferences
In this episode of Experience Better, guest host Erind Shkurti is joined by KUBRA experts Sara Small and Matt DeLaRosa to explore findings from the new 2026 Bill Redesign Insights and Preferences Report. Together, they unpack how today’s consumers interact with their utility bills, what information they value most, and why utilities are increasingly rethinking the customer experience behind both print and digital billing. From surprising insights about how little time customers actually spend reviewing their bills to the growing demand for clearer usage information and simpler layouts, the…
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