Latest / Dr Justin Coulson's Happy Families / When Your Child Is Bullied, These 4 Steps Could Change Everything [with Prof. Donna Cross, Part 2]
Transcript
- 0:06Speaker 1: On yesterday's Happy Families podcast, I had one of the
- 0:08Speaker 1: most important and valuable conversations about bullying that I think
- 0:11Speaker 1: we've ever had here on the pod. And we've talked
- 0:14Speaker 1: about bullying quite a lot. Professor Donna Cross, who works
- 0:19Speaker 1: now with the New South Wales Government and emeritus professor
- 0:22Speaker 1: at the University of Western Australia, is talking to us
- 0:26Speaker 1: about how we can help our kids if they are
- 0:29Speaker 1: being bullied. Donna is the New South Wales Chief Behavior
- 0:33Speaker 1: Advisor with the New South Wales Government, talking about how
- 0:36Speaker 1: we can make prevention happen in schools to keep our
- 0:40Speaker 1: kids safe. And today on the podcast we're going to
- 0:43Speaker 1: talk about the ubiquity of bullying. I think it's pretty
- 0:45Speaker 1: much everywhere. I'd be surprised if there's a single school
- 0:48Speaker 1: where it's not happening, at least in some way. It's
- 0:51Speaker 1: absolutely all over the place online, some kids are more
- 0:55Speaker 1: likely to be bullied than others. And if your child
- 0:57Speaker 1: is being bullied, today on the podcast we unpack what
- 1:01Speaker 1: to do to help them to get through some of
- 1:04Speaker 1: the hardest things that they will encounter as students. That's
- 1:08Speaker 1: next stay with us. This is the Happy Families Podcast.
- 1:12Speaker 1: Real parenting Solutions every day on Australia's most downloaded parenting podcast.
- 1:16Speaker 1: I'm doctor Justin Coulson and today I'm joined once again
- 1:19Speaker 1: a continuation of yesterday's conversation with Professor Donna Cross from
- 1:23Speaker 1: the University of Wa. Donna, I gave the long bio yesterday.
- 1:27Speaker 1: I'm not going to do it today because there's just
- 1:29Speaker 1: so much for us to discuss. Here's my first hard question.
- 1:33Speaker 1: I'm going to start with the personal story. One of
- 1:35Speaker 1: my daughters was bullied quite significantly during grade eight, so
- 1:39Speaker 1: much so that after working with the school and not
- 1:41Speaker 1: making any progress, we ended up taking her out of
- 1:43Speaker 1: school and homeschooling her for about eighteen months before she finally,
- 1:46Speaker 1: in grade ten, said I'm ready to go back. So
- 1:49Speaker 1: we found another school and she's been doing quite well
- 1:52Speaker 1: since then. I'm in schools on an almost daily basis,
- 1:56Speaker 1: giving presentations for parents, often about resilience and anxiety, and
- 2:00Speaker 1: from time to time bullying and the challenges around it.
- 2:04Speaker 1: It's my belief that bullying exists in some form or
- 2:07Speaker 1: another in pretty much every single school in this country.
- 2:11Speaker 1: I'd love you to respond to that and tell me,
- 2:13Speaker 1: am I right? Am I wrong? What are the prevalent
- 2:16Speaker 1: stats like at a school by school basis.
- 2:19Speaker 2: Really sadly, about fifty percent of Australian children report that
- 2:23Speaker 2: they were bullied.
- 2:23Speaker 3: At least once in the last year at school.
- 2:26Speaker 1: That's astonishing, I mean an that's huge.
- 2:30Speaker 3: It is certainly huge.
- 2:32Speaker 2: And for some children it's an episode and it stops,
- 2:36Speaker 2: but for other children, a small minority, about twenty percent
- 2:39Speaker 2: of children, it continues over time, year after year. And
- 2:44Speaker 2: really sadly, one of the biggest predictors of the likelihood
- 2:47Speaker 2: have been bullied is if you've been bullied before.
- 2:50Speaker 1: I wasn't aware of that stat That's that's really tough.
- 2:53Speaker 1: So yesterday on the podcast, we talked about preventative factors,
- 3:00Speaker 1: talked about protective factors, we talked about risk factors for
- 3:03Speaker 1: children being bullied. Today, I want to get really focused
- 3:06Speaker 1: on what to do if your child has been bullied,
- 3:09Speaker 1: whether it's happening face to face or on one. Oh
- 3:11Speaker 1: last time I looked at the stats, it seems that
- 3:14Speaker 1: the face to face bullying happens more than online. Can
- 3:17Speaker 1: you just confirm that for me or has that changed?
- 3:19Speaker 2: No, certainly is much more prevalent, even though the media
- 3:23Speaker 2: has kind of picked up on cyber bullying, and it
- 3:25Speaker 2: gets a lot of attention. Up to about fifteen percent
- 3:29Speaker 2: of young people report that they've been cyberbully to it
- 3:32Speaker 2: in the last last twelve months.
- 3:34Speaker 3: At a level that is that's hurt them to a degree.
- 3:39Speaker 2: Probably nearly forty percent of kids will say something awful
- 3:42Speaker 2: has happened online to them. But it's not necessarily bullying,
- 3:45Speaker 2: but being bullied face to face, whether that be covert
- 3:49Speaker 2: bullying or more overt pushing and hitting and so on,
- 3:52Speaker 2: but being left out, having friends taking stuff from you,
- 3:56Speaker 2: and being threatened. No, forty five fifty and of children
- 4:01Speaker 2: sadly are reporting that, so it's still the most prevalent.
- 4:04Speaker 2: But the two sit together. You know, some people have
- 4:06Speaker 2: said that cyber bullying and face to face bullying is
- 4:10Speaker 2: you know, same wine, different bottle, same please, different dog.
- 4:14Speaker 3: You know, it's just a different way that it's delivered.
- 4:18Speaker 1: So before we talk about what to do, what are
- 4:20Speaker 1: the signals, What are the things that a parent would
- 4:23Speaker 1: be attuned to to identify that something's amiss and that
- 4:27Speaker 1: bullying is happening in their child's life.
- 4:29Speaker 2: Yeah, it's trick to pick up on because a lot
- 4:32Speaker 2: of the changes that happen, you know, through late childhood
- 4:36Speaker 2: going into adolescence are often related to changes related to.
- 4:39Speaker 1: Adolescents and staying in their room all the time right
- 4:42Speaker 1: exactly the.
- 4:43Speaker 2: Moody you know, this distance from parents that are pushing away.
- 4:48Speaker 2: Those kinds of things are hard for us to monitor,
- 4:51Speaker 2: but just things to be mindful of. More children are
- 4:54Speaker 2: bullied around year four, so ten eleven years of age,
- 4:58Speaker 2: and any other time in their life, So that's an
- 5:01Speaker 2: important queue for parents to be kind of watching their
- 5:03Speaker 2: children around this age. And of course all that we're
- 5:05Speaker 2: going to talk about shortly needs to be delivered well
- 5:08Speaker 2: before children are in year four, but don't if you're
- 5:11Speaker 2: children older than that, there's still things to do to
- 5:13Speaker 2: support them. The next big increase in bullying happens through
- 5:18Speaker 2: transition from primary school to high school, and this smooth
- 5:22Speaker 2: of the transition are less likely the bullying. But where
- 5:26Speaker 2: we as a school structure muck up friendship groups and sadly,
- 5:31Speaker 2: as a result, when children move into our high school environment,
- 5:34Speaker 2: those children who are bullied kind of reassert the social
- 5:37Speaker 2: hierarchies within the school. So when we think about and
- 5:41Speaker 2: what should we be watching for, first of all, we
- 5:43Speaker 2: need to watch developmentally, what are the changes we see
- 5:45Speaker 2: within our children. We need to know our children really well,
- 5:48Speaker 2: and we need to know their friends as best we can,
- 5:51Speaker 2: as much as we're allowed to. So having friends over
- 5:54Speaker 2: to your home is a great way to see how
- 5:56Speaker 2: your children relate to their friends, so that you can
- 5:59Speaker 2: then observe those friendship changes. If that same person who
- 6:03Speaker 2: is their best friend isn't coming over anymore, and maybe
- 6:05Speaker 2: your child's spending much more time alone, maybe they're doing
- 6:08Speaker 2: things online where you can hear them, where they're touching
- 6:11Speaker 2: their keyboard in angry ways and then coming.
- 6:13Speaker 3: Away being in a very sad mood.
- 6:17Speaker 2: Those are the kinds of indicators in amongst all that
- 6:21Speaker 2: beautiful change that's happening at adolescents, to help you notice
- 6:26Speaker 2: those social changes and emotional changes and often physical changes,
- 6:31Speaker 2: not sleeping, you know, having difficulty eating would be some
- 6:35Speaker 2: key cues.
- 6:44Speaker 1: Let's say we identify either because our child tells us,
- 6:47Speaker 1: or because we're attentive enough and somehow the signals allowed
- 6:50Speaker 1: enough that we can identify that our child is being bullied.
- 6:54Speaker 1: What are the appropriate action steps? This is so complicated,
- 6:57Speaker 1: isn't it. I Mean we've seen news stories where parents
- 6:59Speaker 1: have gone into school and had some things to say
- 7:02Speaker 1: to the bully, to the student who's harming their child.
- 7:05Speaker 1: Obviously that's not a good option. But what are the options?
- 7:08Speaker 1: What do you see as being the most effective?
- 7:12Speaker 3: And such a good question, Thanks so much for asking. Justin.
- 7:14Speaker 2: We ran a study that was called keeping in Touch,
- 7:17Speaker 2: and we conducted this study because we found that the
- 7:20Speaker 2: majority of children in our research that when we asked
- 7:23Speaker 2: them if they were bullied, did they tell someone?
- 7:26Speaker 3: Boys almost told no one.
- 7:28Speaker 2: Less than ten percent of boys said they told somebody
- 7:31Speaker 2: if they were bullied, and about a quarter of girls
- 7:33Speaker 2: said that they told somebody when they're being bullied.
- 7:36Speaker 3: So a lot of kids aren't telling.
- 7:38Speaker 2: And we then answer them, why, you know, what is
- 7:41Speaker 2: it that adults are doing so wrong that you're not
- 7:44Speaker 2: trusting us to come and tell us when these things
- 7:46Speaker 2: are messy, or that you're telling us really late when
- 7:48Speaker 2: it's scott it's so difficult to address. And they said
- 7:52Speaker 2: that there are four things that we don't do well.
- 7:55Speaker 2: And we've put these four things into a model just
- 7:58Speaker 2: a way to remember a bit of a rubrie. I
- 8:00Speaker 2: use this all the time, and the model that we
- 8:03Speaker 2: remember I remember is called late.
- 8:05Speaker 3: So lat that L part is that we don't listen
- 8:10Speaker 3: very well. According to the.
- 8:11Speaker 2: Kids, they say, we hear a bit of what's going on,
- 8:14Speaker 2: and then we take over immediately. We don't ask more questions,
- 8:18Speaker 2: like tell me more about who was there, what happened,
- 8:20Speaker 2: So maybe it would happen at the bus stop.
- 8:23Speaker 3: You know who else was at the bus stop? Where
- 8:25Speaker 3: their teachers there?
- 8:26Speaker 2: So that really deeply understanding the situation and giving your
- 8:31Speaker 2: children time to tell their story without rushing in.
- 8:35Speaker 3: So that's the L part.
- 8:36Speaker 2: The A is that they say, we often are quick
- 8:40Speaker 2: to get to the solution without recognizing that it really
- 8:44Speaker 2: is hurting them. And so they said, the second stage
- 8:47Speaker 2: is acknowledge that it hurts. So they want to hear
- 8:49Speaker 2: us say something like that sounds really tough, just giving
- 8:54Speaker 2: them a moment where you show you believe in them
- 8:56Speaker 2: and you believe what's happened and you appreciate it's difficult.
- 9:00Speaker 2: They said, we often say things like and I know
- 9:02Speaker 2: I've said this, so you know I say it with
- 9:03Speaker 2: great shame.
- 9:05Speaker 3: I don't worry. There's plenty of other people you can
- 9:07Speaker 3: play with. And they said, that just shows.
- 9:10Speaker 2: We completely don't get you know what is so important
- 9:13Speaker 2: to them and having those friends around them. So that's
- 9:15Speaker 2: the second step. Acknowledge that it hurts. That sounds really tough.
- 9:18Speaker 2: The third stage, is it Okay if I go through
- 9:21Speaker 2: all these.
- 9:21Speaker 1: Stages, just oh, totally, this is so valuable. I've got
- 9:23Speaker 1: I've got a couple of questions and things that I
- 9:25Speaker 1: want to pick up on comments about each of them.
- 9:27Speaker 1: But let's let's go through the lat acronym first, because
- 9:29Speaker 1: I think this is so valuable.
- 9:31Speaker 3: Okay.
- 9:32Speaker 2: So the third step is to talk about options. That's
- 9:35Speaker 2: what the tea is about. So here children told us
- 9:39Speaker 2: that often as parents are as teachers, we rush in
- 9:42Speaker 2: with okay, the first thing we're going to do when
- 9:44Speaker 2: go to the school and we're going to talk to
- 9:45Speaker 2: your head of house, and we're going to go and
- 9:47Speaker 2: see the principal. And the kids just go, oh my goodness,
- 9:49Speaker 2: this is so out of control, and they get really
- 9:51Speaker 2: frightened and they're shut down. Instead, they said, what they'd
- 9:55Speaker 2: like to see here is that you get a chance
- 9:58Speaker 2: to talk about what they could do where they have
- 10:00Speaker 2: some autonomy and control. And even for younger children, this
- 10:04Speaker 2: is still helpful because you're building in them a self
- 10:06Speaker 2: confidence that there are things I can do here versus
- 10:10Speaker 2: that learned helplessness. Someone's just going to come in and
- 10:12Speaker 2: fix it for me, which at the time that might
- 10:14Speaker 2: be helpful, but it's not helping them long term. We're
- 10:17Speaker 2: not building resilience. So here you might ask questions like,
- 10:21Speaker 2: tell me what you tried, how did that work? Who
- 10:25Speaker 2: else has tried that? Does it work for them? What
- 10:28Speaker 2: have you seen other children doing in this situation? Could
- 10:31Speaker 2: you do that? So really pushing them to think about
- 10:34Speaker 2: from their own ideas, and then if they're really stuck,
- 10:37Speaker 2: and many times I've done this with children, They've got
- 10:39Speaker 2: I don't know, I don't know what I can do,
- 10:42Speaker 2: and then you can ask them questions like, well, when
- 10:45Speaker 2: this happened to me, I tried blah, only one thing
- 10:48Speaker 2: at a time. Let them know I couldn't do that. Okay,
- 10:51Speaker 2: I've seen somebody else do blah. Do you think that
- 10:53Speaker 2: would work? And giving them time to process and really
- 10:56Speaker 2: feel like I'm in control here. And then the last
- 10:59Speaker 2: I wasn't coming to. The last E is for end
- 11:04Speaker 2: with encouragement and hear children, particularly Australian children. I worked
- 11:09Speaker 2: in the US for five years and this isn't so
- 11:11Speaker 2: true for American children, but for Australian children, they don't
- 11:14Speaker 2: want to be winges and they say, you know, I've
- 11:17Speaker 2: told this to someone. I don't want to come back
- 11:20Speaker 2: and tell it again because you just think I'm complaining
- 11:22Speaker 2: or that I'm winging about this issue. And so what
- 11:26Speaker 2: we need to do as adults is to say, look.
- 11:29Speaker 3: This will get better. It's really tough now, but you
- 11:32Speaker 3: know what I'm around.
- 11:33Speaker 2: So as a parent, let's talk about this after school tomorrow,
- 11:36Speaker 2: let's go for a walk and have a chat and
- 11:38Speaker 2: so on. Or as a teacher, I'm on duty on Wednesdays,
- 11:41Speaker 2: come and have a chat with me, or come to
- 11:42Speaker 2: my office next Wednesday and let me know how this
- 11:45Speaker 2: is going. So it's really leading the door open to
- 11:47Speaker 2: have more conversations. And I guess the most important issue
- 11:51Speaker 2: when you're having this conversation with children, especially with boys,
- 11:54Speaker 2: is don't sit opposite them them at a table and
- 11:58Speaker 2: look them in the eyes, walk with them shouldered shoulder,
- 12:01Speaker 2: have conversations in the car shouldered shoulder where you're sort
- 12:05Speaker 2: of on the journey with them, and they'll feel much
- 12:08Speaker 2: more comfortable and you'll probably get a much more in
- 12:10Speaker 2: depth conversation than straight across the table and very intense.
- 12:14Speaker 1: Donald, I love the acronym when you talk about listening.
- 12:17Speaker 1: There's something that I always say to parents that is,
- 12:19Speaker 1: you want to take the ride, not the wheel. Don't
- 12:21Speaker 1: take over. And the other thing that really stood out
- 12:23Speaker 1: to me is the acknowledgment that it hurts that line,
- 12:26Speaker 1: why don't you just coupl over someone else. It's like
- 12:27Speaker 1: parents have forgotten that playground dynamics don't really allow for that.
- 12:33Speaker 1: But here's my question for you. I reckon there'll be
- 12:35Speaker 1: a lot of parents who will listening to this conversation
- 12:38Speaker 1: and thinking themselves, I've done it. I've done all of this.
- 12:41Speaker 1: I've had so many tear field conversations with my kids
- 12:44Speaker 1: where I've listened, I've felt that hurt with them, and
- 12:47Speaker 1: we've talked about the pain. We've come up with different options.
- 12:50Speaker 1: We've tried to organize play dates. We've done this, that
- 12:52Speaker 1: and the other. We've even intervened with the school and
- 12:54Speaker 1: asked them to help. I've had them come back to
- 12:57Speaker 1: me with all the encouragement of the world, knowing that
- 12:59Speaker 1: they're safe to talk to me if it comes up again,
- 13:01Speaker 1: and it just keeps happening. We are in a toxic
- 13:05Speaker 1: mess when it comes to bullying in my child. What
- 13:09Speaker 1: hope can you offer there? How do we help that
- 13:12Speaker 1: parent who just feels like escalating at the school hasn't worked.
- 13:16Speaker 1: And all the conversations that they've had walking up and
- 13:19Speaker 1: down the beach or down to the park, or up
- 13:20Speaker 1: and down the street, or just in the bedroom and
- 13:22Speaker 1: living room, it hasn't gone anywhere.
- 13:24Speaker 2: And that's always a challenge with bullying because it is
- 13:27Speaker 2: so complex, and as we've talked about, you know, in
- 13:30Speaker 2: this podcast and the previous one, you know, there are
- 13:32Speaker 2: so many elements that affect that, but there are some
- 13:35Speaker 2: actions parents can take in addition to all that. When
- 13:37Speaker 2: you reach that moment you peo, well what else can
- 13:39Speaker 2: I do here? We know that the incident that's occurring
- 13:43Speaker 2: right now is awful and we need to help our
- 13:46Speaker 2: children get through that as best we can. But as
- 13:48Speaker 2: you used in your example justin you know, sometimes it
- 13:51Speaker 2: takes a bit of time to build the strength back
- 13:54Speaker 2: up in your children to give them the skills. And
- 13:57Speaker 2: the research around social and emotional skill development and its
- 14:02Speaker 2: impact on all outcomes for children, the academic outcomes, well
- 14:06Speaker 2: being outcomes, but particularly the bullying outcomes. So give me
- 14:10Speaker 2: practice in how I deal with a situation where I
- 14:14Speaker 2: feel really anxious. So it's something known as social inoculation theory,
- 14:19Speaker 2: and it says, give me practice, set up little scenarios
- 14:23Speaker 2: where I get practicing coming up with the right words,
- 14:26Speaker 2: almost like a little literacy, a little bag of ideas
- 14:29Speaker 2: about what I can say when I'm in this situation again,
- 14:32Speaker 2: what I can do that will help me get out
- 14:35Speaker 2: of a bit more easily than I did last time,
- 14:38Speaker 2: And talk to children about It's about progress. I might
- 14:41Speaker 2: start playing a sport and not be very good at
- 14:43Speaker 2: it when I start, but if I practice and I
- 14:46Speaker 2: go away and build skill, then I'm better at that
- 14:49Speaker 2: sport each time.
- 14:50Speaker 3: And these social emotional learning skills are skills. And there's
- 14:54Speaker 3: lots of good.
- 14:55Speaker 2: Resource online and no doubt you'll post some in that
- 15:00Speaker 2: you put out on this podcast, but really great one
- 15:03Speaker 2: on one practices for children to develop skills like being
- 15:06Speaker 2: self aware? What are my triggers when that's happening?
- 15:09Speaker 3: What do I do? What are things that can't be down?
- 15:11Speaker 3: Do I go for a walk? Do I read?
- 15:13Speaker 2: Do I talk to somebody when I'm in a conflict situation?
- 15:16Speaker 2: What are the ways that I can diffuse that conflict
- 15:19Speaker 2: and get away and know and practice those that I
- 15:23Speaker 2: can use them much more effectively. How do I support
- 15:25Speaker 2: my friends? Because bystanders, that witness who steps up for
- 15:29Speaker 2: other people is much more likely to protected if somebody
- 15:33Speaker 2: then targets them. So practicing those skills are critical to
- 15:37Speaker 2: really helping get through that situation as best we can,
- 15:41Speaker 2: and that but empowering our children so that they have
- 15:43Speaker 2: a resource to draw on.
- 15:45Speaker 1: Next time, I have a provocation to run by you,
- 15:50Speaker 1: and I still don't quite know where I sit with it.
- 15:54Speaker 1: My provocation is this, when it comes to the idea
- 15:57Speaker 1: of changing schools, one of the difficulties that you have
- 16:00Speaker 1: is that you take yourself with you when you go.
- 16:03Speaker 1: And so if you have those differences, if you have
- 16:06Speaker 1: those vulnerabilities where you are more likely to be bullied,
- 16:12Speaker 1: the likelihood is that wherever you go, it may still happen. Now,
- 16:16Speaker 1: I know that there are many stories that people will
- 16:17Speaker 1: share where they've moved schools and it's made all the difference.
- 16:20Speaker 1: So I'm really tentative here. Maybe it is just a
- 16:22Speaker 1: case by case thing. But for those parents who are
- 16:24Speaker 1: desperate and thinking I've I've got to send the kids
- 16:27Speaker 1: to a different school. What's your advice.
- 16:30Speaker 2: It's always an option, of course, and it sometimes can
- 16:34Speaker 2: be the issue that diffuses if it's a particular subgroup
- 16:38Speaker 2: of children, and maybe it's a cohort.
- 16:40Speaker 3: Sometimes we just get a cohort of.
- 16:41Speaker 2: Young people moving through the school that are just really
- 16:44Speaker 2: poorly behaved, and taking your children out of that cohort
- 16:48Speaker 2: can break break that cycle. But we need to be
- 16:51Speaker 2: mindful that cyberbullying means that some children have followed the
- 16:56Speaker 2: bullying follows them to wherever they go. So I know
- 16:59Speaker 2: we haven't talked about cyberbullying and what parents can do
- 17:02Speaker 2: to really help their children with that. But as children
- 17:05Speaker 2: move to a new school, that new school needs to
- 17:07Speaker 2: be very aware of what happened in the previous school.
- 17:10Speaker 2: And there are actions that schools will take. I'll call
- 17:13Speaker 2: them Tier two actions, so kind of early intervention stuff,
- 17:16Speaker 2: extra things that they can do with that student, like
- 17:19Speaker 2: helping them to integrate into clubs, helping them to make
- 17:22Speaker 2: friends much more quickly so that they have all those
- 17:24Speaker 2: protective factors around them, engauge them in activities, and schools
- 17:29Speaker 2: are really good at this. We just need to make
- 17:31Speaker 2: sure they're aware, and sometimes we don't tell the next
- 17:33Speaker 2: school all the details, and that may put your children
- 17:38Speaker 2: at a disadvantage because schools do help and do want
- 17:41Speaker 2: to help.
- 17:42Speaker 1: Donna, I feel like stopping the conversation now is such
- 17:45Speaker 1: an injustice. I think we need about seventeen more hours,
- 17:48Speaker 1: maybe seventeen more days. But can I thank you so
- 17:51Speaker 1: much for being so generous and so helpful with what
- 17:53Speaker 1: you've shared today.
- 17:55Speaker 3: Thanks very much, that's such a privilege.
- 17:57Speaker 1: Professor Donacross, an emeritus professor at the University of Western
- 18:01Speaker 1: Australia and the New South Wales Chief Behavior Advisor, will
- 18:06Speaker 1: link to some of Donna's resources and a whole lot
- 18:09Speaker 1: more in our show notes. The Happy Families podcast is
- 18:12Speaker 1: produced by Justin Ruhland from Bridge Media, Mimhammond's supports with
- 18:16Speaker 1: admin and research help. If you'd like more info and
- 18:19Speaker 1: more resources, we will link to a whole range of
- 18:22Speaker 1: Donna's material and a whole lot more about how to
- 18:25Speaker 1: deal with and respond to bullying, and you can also
- 18:28Speaker 1: visit Happyfamilies dot com dot au