Aspirational Healthcare: Next Generation of Customer-Centric Healthcare | Ep 24 | Fountain of Vitality
What happens when 70,000 Alaska Native people with some of the worst population health outcomes in the world build a healthcare system from scratch—asking customers what they want instead of doctors dictating treatment? Darrell T. Moon, a former hospital administrator turned healthcare reformer, reveals how Southcentral Foundation’s Nuka System of Care achieved 98 percent customer satisfaction, won the Malcolm Baldrige Award twice, and cut healthcare costs in half by prioritizing physicians as coaches first and clinicians second.
In this episode of Fountain of Vitality, host LaMont Leavitt…
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