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“I’ve Seen This Before” Is How the Real Cause Gets Missed
Season 3 · Episode 4.
Something keeps going wrong on your team, a few people each give you a different reason, and one of them sounds like something you’ve seen before. You back that reason, and it becomes the plan. “Trust your gut” is real advice: when the same situations come around again and again, and you’ve had years to learn them, a gut feeling can be well trained. On a problem several people see differently, though, most of the time each person is right about one part of it and takes that part for the whole.
In this episode I tell the story of late customer orders that three leads…
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