014: What is legal design thinking? with Laura Harnett

Legal Talk Network - Law News and Legal Topics · Nov 30, 2021 · 25m

What comes to mind when you think about ‘design thinking process’? If you’re unfamiliar with the concept, it’s about prioritizing empathy so that your client can have an excellent experience with you.

How does this impact your bottom line? Because you’ll have happy clients who remember you in times of crisis, but who will also refer you to their loved ones.

One of the biggest pieces to any lucrative marketing strategy is ensuring that empathy piece in every touchpoint - it’s what makes you the expert lawyer.

My guest this week, Laura Hartnett, has been on both sides as the lawyer and the…