Latest / The Chief Customer Officer Podcast
EP036: Your Company Doesn't Know Your Customers
Jeff is back from Junction's Portugal offsite with a reminder: most of your company knows far less about your customers than you think. Jay and Jeff dig into pushing customer insight into the business, why AI-built internal tools are now table stakes, and what Salesforce's reported $2B Listen Labs deal says about AI talking to customers.
KEY TAKEAWAYS
Your company doesn't know your customers: A half-day "who are our customers" session gave engineering a clearer view of how the product is actually used.
Push beats pull: A Slack channel of customer quotes builds context but rarely drives…
The skinny
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