Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe

Having gone through 10 years of transformation in the past two years, how do we maintain momentum - Interview with Don Schuerman of Pega
Today’s interview is with Don Schuerman, the CTO and Vice President of Product Marketing at Pega. Don joins me today to talk about resiliency, focus, reducing complexity, how tech can help, what lessons he has learned from the pandemic, the upcoming Pegaworld (www.pegaworld.com) and who he is most looking forward to hearing speak.
This interview follows on from my recent interview – Busting some CCaaS and CX technology myths – Interview with Vasili Triant of UJET - and is number 425 in the series of interviews with authors and business leaders that are doing great things, providing valuable…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.