Latest / What's Your Problem? / Did AI Write This?
Transcript
- 0:15Speaker 1: Pushkin. I'm Jacob Goldstein, and this is What's Your Problem?
- 0:33Speaker 1: My guest today is Max Spiro. He's the co-founder and
- 0:37Speaker 1: CEO of a company called Pangram. And Max's problem is this.
- 0:41Speaker 1: How do you build a tool that that reliably identifies
- 0:44Speaker 1: whether a piece of writing or an image was created
- 0:47Speaker 1: by AI. If you've heard about any of the recent
- 0:51Speaker 1: controversies over whether something was written by AI, whether it
- 0:56Speaker 1: was a prize-winning novel or an op-ed in a major newspaper,
- 1:02Speaker 1: there's a good chance that you've actually heard about Pangram,
- 1:05Speaker 1: whether you know it or not, because Pangram is the
- 1:08Speaker 1: tool people almost always cite in those cases. It is
- 1:12Speaker 1: generally viewed as the most reliable, widely available AI identification tool.
- 1:18Speaker 1: Max and I talked about a lot of different things
- 1:21Speaker 1: in our conversation. We talked about changing norms around when
- 1:25Speaker 1: it's OK to use AI and when it's not OK.
- 1:28Speaker 1: We talked about the risk of false positives, of PanGram
- 1:32Speaker 1: wrongly accusing people of using AI to write things. And
- 1:36Speaker 1: we talked about the new PanGram tool to detect whether
- 1:39Speaker 1: an image was AI generated. But to start, we talked
- 1:42Speaker 1: about two domains where PanGram is already in wide use,
- 1:46Speaker 1: education and publishing. Tell me about PanGram and sort of
- 1:51Speaker 1: where you are now. Who are your customers? Who's using it?
- 1:54Speaker 2: Our customers, a bunch of customers in education, higher ed,
- 1:58Speaker 2: and also like high schools, K-12, they want to know
- 2:02Speaker 2: whether their students are submitting AI-generated essays. They want a
- 2:05Speaker 2: way to teach writing or, like, have any writing-based assignments
- 2:13Speaker 2: without having it sort of just devolve into students using AI.
- 2:16Speaker 1: It seems like an extremely strong case. Like, you know,
- 2:20Speaker 1: writing is a way of thinking hard about things. I
- 2:23Speaker 1: buy that it is useful still for students to write.
- 2:27Speaker 1: My sense is that students are using AI a lot and,
- 2:32Speaker 1: you know, going to great lengths to sort of humanize
- 2:34Speaker 1: what the AI says, to sort of write through AI
- 2:37Speaker 1: or do what they have to do. Like, what is
- 2:38Speaker 1: your sense of how it is going?
- 2:40Speaker 2: Yeah, something like pangram here would be more of like,
- 2:43Speaker 2: we're adding friction to the process of cheating. And, you know,
- 2:47Speaker 2: it's going to make it less enticing if you have
- 2:49Speaker 2: to go start with AI bones and rewrite it.
- 2:52Speaker 1: Yes, you can't one-shot your assignment.
- 2:54Speaker 2: Exactly.
- 2:55Speaker 1: Yeah, yeah.
- 2:55Speaker 2: And that's helpful in some way. And, you know, you
- 2:59Speaker 2: can encourage students to, you know, start from scratch and
- 3:02Speaker 2: not use AI at all.
- 3:03Speaker 1: But I mean, certainly there are teachers who are requiring
- 3:06Speaker 1: students to do their writing in the room. Right? Like,
- 3:10Speaker 1: they're just going hard at, you have to sit here
- 3:13Speaker 1: in front of me. So what did somebody call it?
- 3:14Speaker 1: AI jail or something? You have to sit here in
- 3:16Speaker 1: front of me and write an essay.
- 3:18Speaker 2: It's kind of a bummer. Like, I feel like we
- 3:20Speaker 2: lose a lot here. We lose the in-class instruction. We
- 3:24Speaker 2: lose the ability to assign longer written pieces. It's true.
- 3:29Speaker 2: When I was in college, I wrote a lot of
- 3:31Speaker 2: like eight and 10, 12 page essays.
- 3:34Speaker 1: Yeah.
- 3:34Speaker 2: Like those, you can't do that in class. That takes
- 3:37Speaker 2: a lot of hours.
- 3:38Speaker 1: I mean, but that's just the nature of the world now, right? Like,
- 3:40Speaker 1: it sort of is what it is.
- 3:42Speaker 2: Yeah, and it's a little bit adversarial, as many of
- 3:46Speaker 2: our use cases are, where, like, the way that Pangram
- 3:49Speaker 2: is used is somebody is trying to get away with
- 3:52Speaker 2: AI writing in a way. And so there is this
- 3:55Speaker 2: adversarial component.
- 3:56Speaker 1: Yes. I mean, it's got to be mostly adversarial, right?
- 3:58Speaker 1: The weird non-adversarial one would be, I actually wrote this thing,
- 4:02Speaker 1: and I don't want people to think it's AI, so
- 4:04Speaker 1: I'm going to put it in Pangram, right? Like, that's
- 4:06Speaker 1: an edge case. Like, I've started using fewer em dashes, actually.
- 4:10Speaker 2: Oh, man. You got to use the em dashes.
- 4:13Speaker 1: Journalists love em dashes. And actually, maybe because I love them,
- 4:17Speaker 1: I didn't even notice it in AI pros. But once
- 4:21Speaker 1: everybody started talking about the em dash as a giveaway,
- 4:23Speaker 1: I just started doing, like, shorter independent clauses, basically.
- 4:27Speaker 2: Em dashes are, like, they're no longer an AI tell.
- 4:30Speaker 2: This was, like, a GPT-4 era thing. maybe like 4.0,
- 4:34Speaker 2: really overuse the em dash. We're over it now. Em
- 4:37Speaker 2: dashes are used a normal amount.
- 4:38Speaker 1: I can bring the em dash back? I can bring
- 4:40Speaker 1: it back?
- 4:40Speaker 2: Yes, you should bring it back.
- 4:42Speaker 1: Okay, great. So education is obviously a big use case.
- 4:47Speaker 2: I'll tell you about publishing as well.
- 4:49Speaker 1: Oh yeah, publishing. Well, so that one has been in
- 4:51Speaker 1: the news, right? There have been a couple of people,
- 4:53Speaker 1: one person lost a seven-figure book deal, right? Because, I
- 4:56Speaker 1: don't want to say because of you, but because they
- 4:59Speaker 1: were accused of using AI to write the book and
- 5:03Speaker 1: you were definitely involved in that.
- 5:04Speaker 2: Yeah, there have been a series of scandals this year
- 5:07Speaker 2: on AI use, either in books that are already published
- 5:10Speaker 2: or like big book deals. But kind of what it
- 5:14Speaker 2: comes down to is that a lot of people in
- 5:16Speaker 2: the industry are on the left side of the bell
- 5:19Speaker 2: curve where they're not heavy AI users. They're like, they're
- 5:23Speaker 2: book editors and publishers. They read like real books all day.
- 5:31Speaker 2: So they're not like, you know, talking to chat. So
- 5:34Speaker 2: I think like a lot of them, they like never
- 5:36Speaker 2: really built up this intuition in a way that like
- 5:39Speaker 2: all of a sudden, like AI getting good enough to
- 5:42Speaker 2: like produce publishable prose was like very surprising and kind
- 5:46Speaker 2: of caught them by surprise.
- 5:48Speaker 1: So recently, famous investor Stanley Druckenmiller wrote an op-ed in
- 5:53Speaker 1: the Wall Street Journal about the bond market. And everybody's like, wait,
- 5:57Speaker 1: AI wrote that. And then Druckenmiller was like, you're damn
- 6:00Speaker 1: right AI wrote that. I'm 80 years old and I
- 6:02Speaker 1: know how to use AI. And then maybe most interestingly,
- 6:06Speaker 1: the editor of the journal op-ed page was like, it's
- 6:09Speaker 1: fine that AI wrote it. Like Druckenmiller is a famous investor.
- 6:12Speaker 1: He really believes this. He stands behind it. Any famous
- 6:16Speaker 1: person writing an op-ed in the paper usually has somebody
- 6:19Speaker 1: else write it for him anyway. There's no problem here.
- 6:21Speaker 1: Sort of surprisingly, I might think I would have a
- 6:23Speaker 1: problem with it, but upon reflection, I don't. Do you
- 6:26Speaker 1: think it's bad?
- 6:27Speaker 2: I think the argument against is that it still does
- 6:30Speaker 2: a disservice to the readers. Like, if you read it, it's, like,
- 6:34Speaker 2: full of AI prose.
- 6:36Speaker 1: So your critique is as a piece of writing. It's
- 6:39Speaker 1: bad writing, and that is the criticism.
- 6:41Speaker 2: Yeah, and, like, the Wall Street Journal has great editors.
- 6:45Speaker 2: I'm sure, like, he could have just, like, written up
- 6:47Speaker 2: a draft himself that was, like, not particularly flowery or
- 6:51Speaker 2: whatever and then, you know, sent it to his editors and, like,
- 6:54Speaker 2: they help him work it into something that's, like, very readable.
- 6:58Speaker 1: You could also argue, like, it certainly would be less
- 7:02Speaker 1: objectionable if it just said at the bottom, this was
- 7:05Speaker 1: written with the assistance of AI, right? Like, that would
- 7:08Speaker 1: seem to, like, if you have any criticism, it's like, well,
- 7:11Speaker 1: you should tell me because it's weird. Yeah. Although you
- 7:14Speaker 1: could make the same argument for ghostwriters and, like, pretty
- 7:16Speaker 1: much anything you see written by a CEO, in most cases,
- 7:21Speaker 1: of a big company is going to be ghostwritten, right? Like,
- 7:23Speaker 1: there are people whose job is writing op-eds for CEOs.
- 7:26Speaker 2: I'm going to make this other argument now, which I
- 7:28Speaker 2: think is maybe more relevant. So I think there's like
- 7:31Speaker 2: two types of AI use and AI writing. There's basically
- 7:36Speaker 2: making something more concise or distilling. So for example, if
- 7:39Speaker 2: Druckenmiller's like, hey, I wrote like, you know, five pages,
- 7:42Speaker 2: here's all my research, here's all my thoughts. I need
- 7:45Speaker 2: AI to help me like make this concise and get
- 7:47Speaker 2: it into like op-ed size. And so I think typically
- 7:49Speaker 2: AI writing in this case ends up being quite helpful
- 7:53Speaker 2: because there's a lot to work with and it's distilling
- 7:56Speaker 2: it down to its core components. The other side of
- 7:59Speaker 2: AI writing that I see is expanding or padding, where
- 8:03Speaker 2: somebody's like, here's a few bullet points. Here's a few
- 8:07Speaker 2: things that I believe. Turn this into an email or
- 8:10Speaker 2: an op-ed. I think that's where it's really doing a
- 8:14Speaker 2: disservice to the readers because you're just putting more words
- 8:17Speaker 2: that are basically padding and don't mean that much.
- 8:19Speaker 1: Just publish the bullet points, bro.
- 8:21Speaker 2: Exactly, exactly.
- 8:22Speaker 1: Yeah, publish it in Axios. They love bullet points over there.
- 8:26Speaker 1: There's a broader thing that's interesting to me about the
- 8:30Speaker 1: Druckenmiller Wall Street Journal thing, and that is, like, it
- 8:33Speaker 1: does make me wonder to what extent we're right now
- 8:38Speaker 1: in a transitional moment where, you know, I could imagine
- 8:42Speaker 1: in a year, a few years.
- 8:45Speaker 1: In many settings, saying, did a person use AI to
- 8:48Speaker 1: write this, would be like today saying, did they use
- 8:50Speaker 1: the internet to do the research? Like, probably, and so
- 8:54Speaker 1: what are the answers? Does that seem plausible to you?
- 8:59Speaker 2: I think we're absolutely in this space or this time
- 9:03Speaker 2: period where the norms are completely up in the air
- 9:06Speaker 2: and people are so polarized on one side or the other,
- 9:09Speaker 2: or some people are like, I'm going to let AI
- 9:12Speaker 2: automate my entire online presence. And other people are swearing
- 9:15Speaker 2: they'll never use AI ever. And so we have this
- 9:20Speaker 2: really wide range of norms. Nobody's really settled on what
- 9:25Speaker 2: is acceptable versus unacceptable. I think AI and LLMs, they're
- 9:29Speaker 2: very powerful technology. They could do a lot of work
- 9:33Speaker 2: for me. They can go do research for me. They
- 9:36Speaker 2: can compile this into a spreadsheet for me to read
- 9:39Speaker 2: and peruse.
- 9:40Speaker 1: They can determine whether people are using AI to write.
- 9:44Speaker 2: Yeah. But yeah, I think the answer is we really
- 9:48Speaker 2: haven't settled on any norms societally. And the norms that
- 9:53Speaker 2: we will settle to are probably that some degree of
- 9:56Speaker 2: AI use is okay, but using AI to replace your
- 9:59Speaker 2: voice completely, especially in settings where it's going to be
- 10:04Speaker 2: read by thousands or millions, is probably less acceptable. Yeah.
- 10:08Speaker 1: Well, and disclosure. I do feel like disclosure can solve
- 10:11Speaker 1: a lot. It's also interesting to me. You see this
- 10:14Speaker 1: certainly on LinkedIn and on Twitter. There are a lot
- 10:18Speaker 1: of things that are so obviously AI. And initially, I
- 10:22Speaker 1: was like, don't people know? But now I think maybe
- 10:24Speaker 1: people know and don't care. Like, I don't know. It
- 10:27Speaker 1: does feel... I want to be clear, I don't like
- 10:30Speaker 1: AI prose. I'm not speaking of a moral objection, but
- 10:32Speaker 1: just as a matter of taste. And then there is
- 10:36Speaker 1: a little bit, like, it feels a little rude. It
- 10:38Speaker 1: feels a little spammy. Like, I'm reading this thing, and
- 10:41Speaker 1: this person didn't even take the time to lightly edit
- 10:44Speaker 1: it to get rid of the obvious AI-isms.
- 10:47Speaker 2: Yeah, or if you aren't going to take the time
- 10:50Speaker 2: to write it yourself, then I'm so much less inclined
- 10:53Speaker 2: to read it.
- 10:54Speaker 1: So the question I have is, do the people who
- 10:56Speaker 1: are posting that know that it is obviously AI and
- 10:59Speaker 1: they just don't care? I mean, I guess it varies,
- 11:01Speaker 1: but that's a weird one to me still.
- 11:03Speaker 2: I think there's a little bit of a bell curve.
- 11:05Speaker 2: There's a lot of people who are either new to
- 11:07Speaker 2: using AI or they haven't really used that much AI before,
- 11:11Speaker 2: and they can't really look at text and immediately grok
- 11:13Speaker 2: that it's AI-generated. They can't immediately tell. And so, yeah,
- 11:17Speaker 2: obviously you have the people who are just like, don't
- 11:19Speaker 2: use AI much. And then you also have the people
- 11:21Speaker 2: who like just discovered this technology and they're like, wow,
- 11:25Speaker 2: it like writes so well, this is amazing. And I
- 11:27Speaker 2: don't think they fully realized that like regular AI users
- 11:31Speaker 2: can read this and immediately smell that it's AI generated. Yeah. Then,
- 11:35Speaker 2: then you get to the middle of the bell curve
- 11:36Speaker 2: where it's like, yeah, like, like people who use AI
- 11:40Speaker 2: on a somewhat regular basis, they, they can kind of
- 11:42Speaker 2: just tell. And I think you get to the other
- 11:44Speaker 2: end where there's people who are like so deep in
- 11:47Speaker 2: AI psychosis that, that they also can't tell because like 90%
- 11:51Speaker 2: of what they're reading is like AI already. They talk
- 11:54Speaker 2: to chatbots more than other people and they just like
- 11:57Speaker 2: have lost this ability to differentiate. Uh-huh.
- 12:00Speaker 1: So maybe we'll all be at that far end of
- 12:02Speaker 1: the curve in a year.
- 12:04Speaker 2: I really hope not.
- 12:05Speaker 1: Yeah, I suppose I also hope not. So the companies
- 12:10Speaker 1: that are making frontier models, Anthropic, OpenAI, arguably Alphabet, Google,
- 12:17Speaker 1: are giant companies with wild amounts of money, full of geniuses.
- 12:23Speaker 1: You'd think those companies could just do what you're doing.
- 12:27Speaker 1: They could just build their own AI detectors. Why don't they?
- 12:31Speaker 2: I agree. I don't disagree here. But I also think
- 12:35Speaker 2: that this is just not in their top 10 priority list.
- 12:40Speaker 2: They're building AGI. They're automating white-collar work.
- 12:44Speaker 1: Probably the right answer. I mean, there's an answer, which
- 12:47Speaker 1: is like, is it contrary to their incentives to do
- 12:52Speaker 1: what you're doing, right? Is it in their interest for
- 12:56Speaker 1: people to be able to distinguish AI pros from human pros,
- 12:59Speaker 1: or is it contrary to their interest?
- 13:00Speaker 2: I think it is contrary to their interest. There was
- 13:02Speaker 2: an interesting article that I was exploring a couple of
- 13:07Speaker 2: years ago, actually, when OpenAI had watermarking technology, they'd built it,
- 13:12Speaker 2: but then they didn't want to release it. There was
- 13:14Speaker 2: a lot of internal politics on this, and this was
- 13:16Speaker 2: largely because they were afraid it would hurt their core
- 13:20Speaker 2: user base, which was at least a plurality of students
- 13:23Speaker 2: at this time.
- 13:24Speaker 1: They would get caught cheating if there was a watermark.
- 13:26Speaker 1: It's basically what you're saying.
- 13:27Speaker 2: They would get caught cheating, or they would churn to
- 13:30Speaker 2: a different AI service that didn't have a watermark.
- 13:33Speaker 1: So you brought up watermarks, so let's talk about watermarks.
- 13:37Speaker 1: The EU, as I understand, just passed a law requiring...
- 13:41Speaker 1: watermarks on text from language models. Is that true?
- 13:45Speaker 2: Yes, that's true. And OpenAI and Anthropic are both working
- 13:49Speaker 2: on this. Google already watermarks text outputs.
- 13:52Speaker 1: Is that bad for your business?
- 13:54Speaker 2: I think it's really good that people are taking this
- 13:56Speaker 2: problem seriously. It is competitive with us, but I think
- 14:00Speaker 2: Pangram has a lot of advantages that watermarks don't have,
- 14:03Speaker 2: which is that a watermark is just going to tell
- 14:05Speaker 2: you either Claude was here or not, and Pangram will
- 14:07Speaker 2: be able to tell you with higher granularity of like,
- 14:10Speaker 2: What was the degree of AI assistance? Was it just
- 14:12Speaker 2: helping or did it write the whole thing?
- 14:14Speaker 1: I mean, presumably, there's some universe where Claude outputs the
- 14:20Speaker 1: copy that's watermarked, and then you literally just retype it
- 14:24Speaker 1: into a Google Doc. I mean, naively, I would think
- 14:28Speaker 1: the watermark would not follow. Or is the watermark somehow
- 14:31Speaker 1: encoded in the prose so that if you retype it,
- 14:34Speaker 1: it's still there?
- 14:34Speaker 2: Yes, the watermark is statistically encoded in the word choices themselves.
- 14:40Speaker 1: Oh, that is rad. So even retyping it, the watermark
- 14:43Speaker 1: is still there.
- 14:44Speaker 2: Yes. With that said, you could run some automated paraphraser
- 14:50Speaker 2: to just paraphrase all the words, and that would erase
- 14:53Speaker 2: the watermark.
- 14:54Speaker 1: Yes. Well, so there are humanizers now, right? There are
- 14:59Speaker 1: things you can upload your language model pros into that
- 15:03Speaker 1: claim to evade detection. Although I will say I tried one,
- 15:07Speaker 1: I won't name it, but I tried one in preparing
- 15:09Speaker 1: for this interview, and you'll be glad to know it
- 15:11Speaker 1: didn't work. I had the language model output pros, I
- 15:14Speaker 1: ran it through a humanizer, put it into PanGram, and
- 15:16Speaker 1: PanGram said 100% AI.
- 15:18Speaker 2: Amazing. Yeah, I mean, this is part of the adversarial
- 15:21Speaker 2: nature of the business is We are also training on
- 15:24Speaker 2: humanizer outputs because we need to make sure that pangram
- 15:28Speaker 2: can detect anything that's been run through a humanizer. Otherwise,
- 15:33Speaker 2: it would kind of be trivial to evade pangram.
- 15:36Speaker 1: Why can't they beat you? I would think you could
- 15:39Speaker 1: be at a degree of randomness at the level of
- 15:44Speaker 1: word choice and syntax that would defeat you. Why can't they?
- 15:50Speaker 2: I think these are kind of like two, there's two
- 15:52Speaker 2: competing poles for text when you're humanizing. You want it
- 15:57Speaker 2: to be coherent and, you know, retain its logical flow.
- 16:02Speaker 2: And then on the other side, you want to just
- 16:05Speaker 2: degrade it or perturb it a little bit enough that
- 16:07Speaker 2: it is outside of the range of AI detectors. There
- 16:11Speaker 2: are humanizers that can beat pangram and you could do
- 16:15Speaker 2: this by just like perturbing the text way more just
- 16:19Speaker 2: a lot more.
- 16:19Speaker 1: Well, sure. I mean, there's a difference between degrading and perturbing, right? Like,
- 16:25Speaker 1: you can make it really bad, but that's obviously not useful.
- 16:28Speaker 2: Well, I think degrading is just a more extreme version
- 16:31Speaker 2: of perturbing.
- 16:32Speaker 1: Well, you could improve. You could perturb it a lot
- 16:35Speaker 1: and improve it. Oh, yeah, yeah.
- 16:37Speaker 2: But these humanizers, they don't have the resources to actually
- 16:39Speaker 2: do that, right?
- 16:40Speaker 1: Yeah.
- 16:41Speaker 2: Most of them are, like, one- to ten-person companies.
- 16:45Speaker 1: There's a more fundamental question here that is interesting to me,
- 16:48Speaker 1: and I don't really understand the answer, which is, like,
- 16:52Speaker 1: why does AI slop all sound the same? You know
- 16:55Speaker 1: what I mean? Like, that's the thing that's so annoying.
- 16:57Speaker 1: Why can't you just turn up the volume, not on, like,
- 17:00Speaker 1: make it bad, but just, like, don't use that same rhythm.
- 17:04Speaker 1: Don't do, like, the one sentence. Don't use these annoying
- 17:06Speaker 1: words that are AI words. Like, why is that at
- 17:10Speaker 1: a technical level?
- 17:12Speaker 2: It's really hard to say. I think... So there's a
- 17:15Speaker 2: concept in machine learning called mode collapse. And that means like,
- 17:18Speaker 2: you know, once an AI model learns what is best
- 17:23Speaker 2: or most common, which is the mode, then it will
- 17:27Speaker 2: kind of like collapse the edges of its distribution and
- 17:30Speaker 2: just output the mode much more often.
- 17:33Speaker 1: Yes. The mode being the modal word, the most common word.
- 17:36Speaker 2: Yeah, the most common word or phrase or sentence construction.
- 17:39Speaker 2: I think that's part of it. And I think also...
- 17:42Speaker 2: a lot of these labs, they do post-training. They'll create
- 17:45Speaker 2: a reward model and they'll give the language model a reward.
- 17:49Speaker 2: And so I can only suspect that there's somebody in
- 17:52Speaker 2: here who's saying there's some reward for, quote, like good writing.
- 17:57Speaker 2: And that might include, you know, writing with em dashes
- 18:02Speaker 2: is probably correlated with good writing in the pre-AI world.
- 18:05Speaker 2: Same thing with the like Like, it's not just X
- 18:08Speaker 2: but Y sort of metaphors.
- 18:10Speaker 1: Yes. That's another one that I have taken out of
- 18:12Speaker 1: my own writing, actually. Yeah, yeah.
- 18:13Speaker 2: Like, it's a very reasonable construction, but then you feed
- 18:16Speaker 2: it into the reward model, and then the AI learns
- 18:20Speaker 2: in its prose to turn that up to 11.
- 18:21Speaker 1: It likes it too much, yeah.
- 18:23Speaker 2: Yeah. So it just overuses what would have normally been
- 18:26Speaker 2: considered good writing.
- 18:31Speaker 1: We'll be back in just a minute. Okay, let's talk
- 18:43Speaker 1: about false positives, right? This is a thing people care
- 18:45Speaker 1: about and have written about. So obviously in any test,
- 18:48Speaker 1: you can have a false positive or a false negative.
- 18:50Speaker 1: A false negative, you're saying this is human generated and
- 18:52Speaker 1: actually it's AI. That one people don't get so upset about.
- 18:55Speaker 1: The one people are really afraid of is wrongly accused, right?
- 18:59Speaker 1: Pangram says it was AI. Actually, it was written by
- 19:02Speaker 1: a person. I've seen you say one in 10,000 is
- 19:07Speaker 1: the false positive rate. And I've also seen outside studies that,
- 19:12Speaker 1: find a very low false positive rate, a similar order
- 19:14Speaker 1: of magnitude, one from the University of Chicago I found
- 19:17Speaker 1: particularly compelling. But like, I don't know how many writing
- 19:20Speaker 1: assignments students have in high school and college, but it's
- 19:23Speaker 1: probably order of magnitude of hundreds, right? And so that
- 19:27Speaker 1: means that some share of students are going to be
- 19:29Speaker 1: wrongly accused, right? If it's 500 writing assignments, then it
- 19:35Speaker 1: would be 5% of students will be wrongly accused by
- 19:38Speaker 1: Pan Graham of using AI to write a thing that
- 19:41Speaker 1: they actually wrote?
- 19:42Speaker 2: Yeah, I do think like 1 in 10,000 is beyond
- 19:45Speaker 2: the threshold where like you can use this as a
- 19:49Speaker 2: tool and generally typically be confident that when it says
- 19:52Speaker 2: it's AI, it's correct.
- 19:54Speaker 1: It's true. That's definitely true. Like, I mean, I will
- 19:56Speaker 1: say just I was actually accused by a teacher in
- 19:59Speaker 1: high school of plagiarizing. That's the old school. And I
- 20:02Speaker 1: had not plagiarized, for the record. And so that is
- 20:05Speaker 1: the old school human version of this. And I'm sure
- 20:08Speaker 1: his error rate was higher than 1 in 10,000. But
- 20:12Speaker 1: I am sensitive to it. Like, that feeling of being
- 20:14Speaker 1: wrongly accused is a terrible feeling. Mm-hmm.
- 20:17Speaker 2: Yeah, so I think one thing that pangram helps with
- 20:19Speaker 2: actually is it's much better than like the average human intuition.
- 20:24Speaker 2: And it's also better than any other AI detector. So
- 20:27Speaker 2: because of that, the existence of pangram is, I truly
- 20:32Speaker 2: believe this, reducing the number of false accusations for AI
- 20:35Speaker 2: use in a scenario like education.
- 20:38Speaker 1: Yeah, that's fair. So like notionally, like, of course, teachers
- 20:42Speaker 1: are on the lookout for AI one way or the
- 20:43Speaker 1: other if they want students to write it.
- 20:45Speaker 2: Exactly. And then the other side, I think, which is
- 20:47Speaker 2: really important, is that it's not the only source of information.
- 20:53Speaker 2: Once Pangram says that something's AI, we can always go deeper.
- 20:56Speaker 2: We can either ask the student for drafts. If you
- 21:01Speaker 2: use Google Docs, Pangram actually has this Chrome extension where
- 21:04Speaker 2: you could see the full revision history, you could see
- 21:07Speaker 2: that the document being typed out.
- 21:09Speaker 1: And that history is available even without PanGram, right?
- 21:11Speaker 2: Exactly.
- 21:12Speaker 1: And if you're using Chrome, you can see the version
- 21:14Speaker 1: history and go back.
- 21:15Speaker 2: Exactly. Yes. Yeah. So that version history is there. But
- 21:19Speaker 2: I think PanGram is very important because you don't want
- 21:22Speaker 2: to go look at the version history for every single doc.
- 21:24Speaker 2: You only want to look into it once you suspect
- 21:27Speaker 2: that something was wrong or there are some AIUs there.
- 21:30Speaker 1: That's funny. I thought, well, you could automate looking at
- 21:33Speaker 1: the version history. And then I was like, oh, but
- 21:34Speaker 1: you could also automate a little script that would make
- 21:37Speaker 1: it look like you wrote it. It's the adversarial thing.
- 21:41Speaker 1: It is amazing. I was reading an article in New
- 21:42Speaker 1: York Magazine about students using AI to cheat. And one
- 21:44Speaker 1: of the things they pointed out is like how much
- 21:46Speaker 1: time students spend cheating, like trying to use AI and
- 21:51Speaker 1: not get caught. And like that amount of time you
- 21:53Speaker 1: could have written the paper, right? Which is a classic thing,
- 21:56Speaker 1: but maybe it's more fun to cheat. Well, yeah.
- 21:57Speaker 2: I mean, I think that's part of the like, friction,
- 22:00Speaker 2: like adding friction to this cheating process where fewer students
- 22:04Speaker 2: are going to do it if it is time consuming
- 22:06Speaker 2: to cheat. If it's just one prompt, I think that's
- 22:10Speaker 2: where like a lot of students and faculty, like everyone's
- 22:14Speaker 2: kind of been frustrated with this problem. It also sucks
- 22:16Speaker 2: when your peers are doing one sentence prompts and getting
- 22:19Speaker 2: away with it.
- 22:21Speaker 1: Right. That's a bad equilibrium. That's a really bad equilibrium. So, okay,
- 22:24Speaker 1: so out of every 10,000 times you say AI had
- 22:28Speaker 1: anything to do with it, you only get it wrong once.
- 22:30Speaker 2: Correct. It's a little bit more of a spectrum in
- 22:32Speaker 2: the middle when somebody believes that they had 50% input
- 22:38Speaker 2: into the document and AI had 50% input and then
- 22:42Speaker 2: Paragram said it's 100% AI. Like, this is sort of
- 22:46Speaker 2: the gray area where it's much harder to measure if
- 22:49Speaker 2: we're right or not.
- 22:50Speaker 1: Uh-huh. And so that's the area where you get it
- 22:54Speaker 1: wrong more is kind of at that margin. So it's like, no, no,
- 22:57Speaker 1: I wrote it and I got some edits from AI,
- 23:00Speaker 1: but PanGram returns 100% AI. Like that happens more often
- 23:04Speaker 1: than 1 in 10,000.
- 23:05Speaker 2: Yeah, that happens at least for like light AI assistants
- 23:09Speaker 2: or medium AI assistants. It's like a few percent of
- 23:13Speaker 2: the time where we say it's still like 100% AI.
- 23:17Speaker 1: So a few percent is orders of magnitude higher than
- 23:21Speaker 1: one in 10,000. It happens kind of a lot.
- 23:24Speaker 2: We try to be very transparent about all of our benchmarks.
- 23:27Speaker 2: I think this is also the area of greatest debate
- 23:31Speaker 2: where it's not actually so black and white. What the
- 23:35Speaker 2: degree of AI assistance was, people on average tend to under-disclose.
- 23:40Speaker 2: They're like, oh, I use AI to help me. I
- 23:42Speaker 2: talked to someone who's like, I used AI for copy edits.
- 23:45Speaker 2: And then you go through what that means. It's like
- 23:47Speaker 2: they actually, like, every word was produced by AI. And
- 23:52Speaker 2: it had gone through so many revisions with AI. And
- 23:56Speaker 2: so I think this is the biggest gray area where
- 23:59Speaker 2: Pangram is not going to be, like, a perfect oracle
- 24:02Speaker 2: and tell you this was the exact prompt and these
- 24:05Speaker 2: were the exact human edits. But I think it can, like,
- 24:08Speaker 2: get approximately there.
- 24:10Speaker 1: Are there... groups of people or kinds of speakers where
- 24:14Speaker 1: pangram is worse at detecting whether their writing is their
- 24:18Speaker 1: own or generated by AI?
- 24:20Speaker 2: So we've run this on three different groups. I think
- 24:25Speaker 2: there's been different studies in the past that have found
- 24:29Speaker 2: that AI detectors are biased against English as second language speakers.
- 24:36Speaker 2: There's also been questions of if AI detectors are biased
- 24:41Speaker 2: against autistic or neurodivergent speakers. And so what we've done
- 24:47Speaker 2: is we ran studies where we looked at 25,000 texts
- 24:52Speaker 2: by English as second language speakers and found that there's
- 24:56Speaker 2: no elevated false positive rate. We have one false positive
- 25:00Speaker 2: in the 25,000. And then so similarly, somebody else who
- 25:05Speaker 2: is not us asked for credits to run a similar
- 25:09Speaker 2: study for autistic speakers and they did a really great job.
- 25:14Speaker 2: They had like a 20 page report on their findings
- 25:17Speaker 2: and they also found no bias against autistic speakers, which
- 25:21Speaker 2: is really great. And then the third one that we've
- 25:25Speaker 2: looked at was just like race. Cause I think this
- 25:28Speaker 2: has also been a question and we again found no
- 25:32Speaker 2: statistically significant difference, which it was really cool to see. What?
- 25:37Speaker 1: Yes.
- 25:38Speaker 2: Yes.
- 25:38Speaker 1: One hopes that would not be a problem. You could
- 25:40Speaker 1: imagine how for someone who was not a native speaker,
- 25:43Speaker 1: for example, you might have a higher rate of false positives.
- 25:46Speaker 1: Was it a problem in the past? Like were earlier
- 25:48Speaker 1: versions of PanGram less reliable in that way?
- 25:52Speaker 2: I would say like PanGram 2, like definitely had a
- 25:54Speaker 2: bit of this issue. And then starting like PanGram 3,
- 25:58Speaker 2: we were taking it very seriously. But I think every,
- 26:02Speaker 2: we've had a lot of candidate models that were biased
- 26:04Speaker 2: against English second language speakers and And so because of that,
- 26:08Speaker 2: we kind of threw away the model and never released it.
- 26:11Speaker 1: And when was Pangram 2?
- 26:12Speaker 2: How long ago was that? Like a year and a
- 26:16Speaker 2: half ago. Even Pangram 2, like our false positive rate
- 26:20Speaker 2: was like much lower than the other AI detectors. But
- 26:25Speaker 2: I think it was still like compared to our baseline
- 26:28Speaker 2: false positive rate, it was elevated on ESL. And I
- 26:32Speaker 2: think like part of the difficulty here is going back
- 26:35Speaker 2: to the humanizers. a lot of them are trying to
- 26:38Speaker 2: inject spelling mistakes, grammar mistakes as a way to evade
- 26:42Speaker 2: AI detection. And so training on these naively will make
- 26:48Speaker 2: your model correlate these spelling and grammar mistakes with AI, actually,
- 26:53Speaker 2: which is not correct.
- 26:54Speaker 1: Well, only if those are occurring at a higher rate
- 26:57Speaker 1: in the humanizers than they are in the human texts
- 27:00Speaker 1: you're putting in, right? Yeah.
- 27:02Speaker 2: I think the humanizers, some of them are perturbing and
- 27:05Speaker 2: degrading the text more than your average human. So it's
- 27:09Speaker 2: taking it like all the way down to the other side. Yeah.
- 27:12Speaker 1: There have been a number of cases where, you know,
- 27:15Speaker 1: Pangram found a piece of writing to be AI generated.
- 27:17Speaker 1: The person said, no, it wasn't. I wrote it. Has
- 27:20Speaker 1: there been a case where the person was validated? A
- 27:23Speaker 1: high profile case?
- 27:24Speaker 2: Yeah. So there was like one case, Taylor Lorenz had
- 27:28Speaker 2: this like article in Vanity Fair. So Pangram has a
- 27:31Speaker 2: 50 word minimum. Somebody selected a 54 word segment and
- 27:37Speaker 2: Pangram said this was AI generated. But what they did
- 27:40Speaker 2: was they just posted the like a hundred percent AI
- 27:44Speaker 2: for the 54 word segment. And so then I looked
- 27:46Speaker 2: into it. If I checked like the full Vandy fair article,
- 27:50Speaker 2: Pangram actually said a hundred percent human. And then, you know,
- 27:53Speaker 2: Taylor's like, Hey, like here's my edit history. Like we
- 27:56Speaker 2: went through a lot of provisions with, with an editor,
- 27:58Speaker 2: like this is all my writing. And so, yeah, like it's,
- 28:01Speaker 2: it was absolutely a false positive and, Yeah, partially because
- 28:05Speaker 2: it was a small piece of text and partially, I think,
- 28:07Speaker 2: because this person was kind of using pangram in an
- 28:10Speaker 2: inappropriate way of, like, I don't know, trying to go
- 28:12Speaker 2: for the gotcha rather than, like, going for the full story.
- 28:15Speaker 1: Well, that 1 in 10,000 false positive rate, is that
- 28:19Speaker 1: contingent on some minimum number of words? And if so,
- 28:21Speaker 1: what number of words?
- 28:23Speaker 2: This is aggregate over positive. all of our texts, but
- 28:26Speaker 2: it's a little bit higher for 50 words.
- 28:28Speaker 1: If you put in 50 words, is the false positive
- 28:31Speaker 1: rate notably higher?
- 28:32Speaker 2: Yes, it's closer to 1 in 5,000. Uh-huh.
- 28:36Speaker 1: I mean, maybe the person looked for the most AI-sounding 50.
- 28:39Speaker 2: Words, right? I mean, that's what they said, is they
- 28:41Speaker 2: said this sounded like AI to them. So it's a
- 28:43Speaker 2: false positive to them and also to PanGram.
- 28:46Speaker 1: Okay, let's talk about images. Images are new. I think
- 28:50Speaker 1: when we booked you, maybe, I don't even know if
- 28:52Speaker 1: the images thing was out, but tell me about your
- 28:54Speaker 1: image business. Yeah.
- 28:55Speaker 2: So it's a new model. We released it in July,
- 28:59Speaker 2: end of July, but it is state-of-the-art for AI image detection.
- 29:04Speaker 2: So what that means is you can put in an
- 29:06Speaker 2: image and we'll tell you, yes, this is AI generated
- 29:10Speaker 2: and it works on images from nano banana, like Gemini,
- 29:15Speaker 2: GPT image, mid journey, all of the major AI image models.
- 29:20Speaker 2: And so I think this is pretty cool because it
- 29:23Speaker 2: A couple of years ago, it was like really easy
- 29:24Speaker 2: to tell whether an image was AI generated. You just
- 29:27Speaker 2: like count the fingers and you look at the text.
- 29:28Speaker 1: Count the fingers, right. Or see if there's something that
- 29:30Speaker 1: defies the laws of physics, right?
- 29:32Speaker 2: Yeah. And today that happens a little bit, but like
- 29:35Speaker 2: you can get some really hyper-realistic AI images. It's scary.
- 29:39Speaker 2: And I think it's really hard to tell.
- 29:42Speaker 1: Certainly hard for people to tell. I mean, I certainly
- 29:44Speaker 1: buy that you are at the forefront of language detection.
- 29:49Speaker 1: What is the competitive landscape like for image detection?
- 29:52Speaker 2: There's a number of AI image detectors. I think many
- 29:57Speaker 2: of them are more focused on deepfakes and less focused
- 30:02Speaker 2: on AI images in general.
- 30:04Speaker 1: Yes, I talked to the head of Lodi. And they're
- 30:07Speaker 1: focused in particular on videos. Like his claim, at least,
- 30:10Speaker 1: was that they are good at understanding video, ingesting video
- 30:13Speaker 1: in a way that other people are not.
- 30:15Speaker 2: Oh, that's pretty cool.
- 30:15Speaker 1: Because video is hard.
- 30:17Speaker 2: Yeah. Yeah, we've been working a bit with video. So
- 30:19Speaker 2: if you put in a single frame from a video
- 30:21Speaker 2: into the AI image detector, it will do pretty well.
- 30:24Speaker 1: What kinds of businesses are natural customers for your image product?
- 30:28Speaker 2: Yeah, I think naturally it would be someone like Pinterest
- 30:33Speaker 2: or like any like stock photo company. image website, things
- 30:38Speaker 2: like that, where you want your users to have some
- 30:41Speaker 2: degree of trust that what they're seeing is real.
- 30:44Speaker 1: Dating apps or websites was the first one I thought of.
- 30:47Speaker 2: Yeah, I think dating apps, absolutely. You don't want AI-generated
- 30:51Speaker 2: people or AI catfishing.
- 30:54Speaker 1: Real estate apps was another one I thought. I mean,
- 30:56Speaker 1: I know they will explicitly sometimes be like, and here's
- 30:59Speaker 1: what it could look like. But like, they don't always
- 31:01Speaker 1: say that. I feel like a lot of the time,
- 31:04Speaker 1: like my neighborhood has all these old houses that people
- 31:06Speaker 1: have lived in for 50 years, but they sell for
- 31:08Speaker 1: a lot of money now, right? Which is the classic
- 31:09Speaker 1: thing where the realtor wants to be like, look, you
- 31:11Speaker 1: can pay a lot of money for this house because
- 31:13Speaker 1: it could look like this. But they don't show you
- 31:15Speaker 1: what it looks like now for a reason.
- 31:17Speaker 2: Oh, that's horrendous.
- 31:18Speaker 1: Yeah, yeah.
- 31:19Speaker 2: I mean, I think that sort of stuff, like it
- 31:21Speaker 2: should be illegal to... to put an AI photo instead
- 31:25Speaker 2: of the actual photo in your listing?
- 31:27Speaker 1: They may well say it. I don't want to be
- 31:28Speaker 1: accusing people of malice, but, like... No, I've.
- 31:32Speaker 2: Definitely seen it for apartment listings in New York. Yeah. Like,
- 31:34Speaker 2: where I show up, and it's like, huh, it looks
- 31:37Speaker 2: a little bit different than the photos. And I go
- 31:39Speaker 2: back to the photos, and, like, some of the details
- 31:41Speaker 2: are different. And I'm like, okay, I think... I'm, like,
- 31:44Speaker 2: pretty sure this was AI.
- 31:45Speaker 1: Wait, it's a shady apartment listing in New York? No,
- 31:48Speaker 1: I don't believe you. I.
- 31:51Speaker 2: Whenever it's too good to be true, half the time
- 31:54Speaker 2: it's AI.
- 31:55Speaker 1: One time I called for an apartment in New York
- 31:58Speaker 1: to go look at it, and the guy's first question was,
- 32:00Speaker 1: how tall are you? I was like, I'm out. I'm
- 32:03Speaker 1: not going to go look. We'll be back in a
- 32:10Speaker 1: minute with The Lightning Round. Okay, let's finish with the
- 32:23Speaker 1: lightning round. Cool. How has building PanGram changed the way
- 32:28Speaker 1: you think about language?
- 32:31Speaker 2: I don't know if I have an answer for this.
- 32:34Speaker 1: Maybe it hasn't. Maybe it hasn't.
- 32:35Speaker 2: No, I mean, I think some of the biggest learnings
- 32:39Speaker 2: for me were that, oh, like, these language models are
- 32:43Speaker 2: not at all as diverse as I thought. Yeah. When
- 32:47Speaker 2: I started, like, ChatGPT had come out, and we were
- 32:50Speaker 2: all like, this is amazing. incredible technology. And then spending
- 32:54Speaker 2: a little more time with it made me realize, oh, actually,
- 32:56Speaker 2: it's kind of just like saying the same thing every time.
- 32:59Speaker 2: It's quite mode collapse. And humans are much more diverse.
- 33:02Speaker 2: And I think that's valuable.
- 33:05Speaker 1: Well, what's the last thing you read that you loved?
- 33:08Speaker 2: I read this book called Sublimation by Isabel J. Kim.
- 33:11Speaker 2: It was about sort of this concept where if somebody immigrates,
- 33:15Speaker 2: they split into two people. And one person stays, one
- 33:20Speaker 2: person goes. It was very interesting. It's a good book.
- 33:22Speaker 1: It's a novel?
- 33:23Speaker 2: Novel, yeah.
- 33:24Speaker 1: You ever read anything by AI that you loved?
- 33:27Speaker 2: There's this kind of funny green text from an old
- 33:31Speaker 2: AI model about being a bottomless pit supervisor.
- 33:37Speaker 1: Wait, I don't know what green text is. What's green text?
- 33:40Speaker 2: Green text, it's this format of storytelling from 4chan where
- 33:46Speaker 2: it's basically describing a story in first person. Every line
- 33:52Speaker 2: starts with this carrot or this like.
- 33:54Speaker 1: I see. Kind of like looking at a command line
- 33:56Speaker 1: or something.
- 33:57Speaker 2: Yeah, like the command line thing. And then I think
- 33:59Speaker 2: because of that, like the formatting, it was green.
- 34:02Speaker 1: Okay, so go on. So you saw something that was
- 34:04Speaker 1: like this and it was about?
- 34:06Speaker 2: Yeah, it was kind of just like a joke story
- 34:08Speaker 2: about being a bottomless pit supervisor. And I was like, okay,
- 34:12Speaker 2: this is like, this is kind of funny. This is
- 34:14Speaker 2: the first time I've like laughed at something that was
- 34:16Speaker 2: AI generated.
- 34:18Speaker 1: How did you come across it?
- 34:19Speaker 2: It was posted on Twitter. I can read it for
- 34:22Speaker 2: you if you like.
- 34:23Speaker 1: Yeah, that'd be great.
- 34:24Speaker 2: Okay. So it starts with the human prompt is write
- 34:28Speaker 2: me a 4chan green text, be me bottomless pit supervisor.
- 34:33Speaker 2: And then AI continues this with in charge of making
- 34:37Speaker 2: sure the bottomless pit is in fact bottomless. Occasionally have
- 34:40Speaker 2: to go down there and check if the bottomless pit
- 34:42Speaker 2: is still bottomless. One day I go down there and
- 34:45Speaker 2: the bottomless pit is no longer bottomless and The bottom
- 34:48Speaker 2: of the bottomless pit is now just a regular pit. Distress.jpg.
- 34:53Speaker 2: Ask my boss what to do. He says, just make
- 34:56Speaker 2: it bottomless again. I say, how? He says, I don't know.
- 35:00Speaker 2: You're the supervisor. Rage.jpg. Quit my job. Become a regular
- 35:05Speaker 2: pit supervisor. First day on the job, go down to
- 35:08Speaker 2: the new hole. It's bottomless.
- 35:11Speaker 1: That's great. It also doesn't sound like AI. Yeah. To me,
- 35:17Speaker 1: to my ear, anyway.
- 35:19Speaker 2: Yeah, I think that's because this was, like, old AI.
- 35:23Speaker 2: I want to say it's, like, GPT-2 or 3.
- 35:26Speaker 1: I also wonder, like, it sounds like it's not a
- 35:28Speaker 1: form that I'm familiar with, but it sounds like it
- 35:30Speaker 1: is this very particular form of writing that exists in
- 35:33Speaker 1: the world. And so, just like if you say, write
- 35:35Speaker 1: a sonnet or whatever, I don't know, maybe Pangram can
- 35:38Speaker 1: tell an AI sonnet from a human-generated sonnet, or maybe
- 35:40Speaker 1: it's not enough words. But, like... When there is a form,
- 35:45Speaker 1: maybe we all sort of collapse. Humans collapse to the
- 35:48Speaker 1: form as well. And so the collapse of AI is
- 35:50Speaker 1: maybe less obvious. I don't know.
- 35:52Speaker 2: I think so. Yeah. The collapse of the form and
- 35:54Speaker 2: adherence to this structure is, I think, makes it interesting.
- 35:59Speaker 2: And it's very interesting that AI is able to adhere
- 36:01Speaker 2: to the structure so well.
- 36:03Speaker 1: And it gets the joke, right? Like bottomless pit supervisor
- 36:07Speaker 1: is an absurd premise, right? And it treats it just right.
- 36:11Speaker 1: Like it's a deaf comic touch, right?
- 36:14Speaker 2: Yeah, it was good.
- 36:15Speaker 1: Tell me about your Twitter game, your X game. You're
- 36:18Speaker 1: on a lot and you're kind of a poster. Like
- 36:20Speaker 1: your persona on Twitter is a little bit more, I
- 36:23Speaker 1: don't know if combative is too strong of a word,
- 36:26Speaker 1: than your persona in this interview.
- 36:28Speaker 2: I like to be on Twitter a lot. I post
- 36:31Speaker 2: all the time. I kind of just like post what
- 36:33Speaker 2: I think. I don't think too hard about it. But
- 36:36Speaker 2: I think Twitter is a really great community because... First off,
- 36:40Speaker 2: I like text. I'm not on TikTok. I'm not filming
- 36:43Speaker 2: videos of myself. I like just typing things out. So
- 36:46Speaker 2: I think it's a great place for me. And it's
- 36:49Speaker 2: also kind of like where all the AI happenings happen.
- 36:53Speaker 2: So a lot of the people I follow are people
- 36:55Speaker 2: who work in AI in various capacities, either AI researchers
- 36:59Speaker 2: or independent people doing cool things with AI. So I
- 37:04Speaker 2: post a lot.
- 37:05Speaker 1: Are you not more combative on Twitter? Am I misreading that?
- 37:09Speaker 2: Sometimes I think, so I often will get like, somebody
- 37:13Speaker 2: will say, you know, pangram was wrong on like so-and-so
- 37:15Speaker 2: and then I'll have to jump in and be like, Hey,
- 37:18Speaker 2: you know, can you send me the text? Like we
- 37:20Speaker 2: want to go like triage it and figure that out.
- 37:22Speaker 1: Yeah.
- 37:23Speaker 2: Uh, in terms of combativeness, I, I'm not like picking
- 37:28Speaker 2: fights all the time, but I, I mean, I think
- 37:30Speaker 2: maybe it's just a function of the platform and the
- 37:33Speaker 2: format where like, you know, here we're having such a
- 37:36Speaker 2: like nice, pleasant conversation. But, like, there's no pleasant conversations
- 37:40Speaker 2: on Twitter.
- 37:41Speaker 1: Yeah, it's interesting. I will occasionally get angry emails, as
- 37:45Speaker 1: one does. And almost every time, if I write back
- 37:48Speaker 1: in a polite way, the person apologizes. I don't even
- 37:51Speaker 1: ask them for an apology. I just say, yes, thank
- 37:53Speaker 1: you for pointing that out. Here is my thinking. And
- 37:57Speaker 1: more often than not, if I do that, the person
- 37:59Speaker 1: will write back apologetically, basically, or certainly gratefully. What's your
- 38:06Speaker 1: least favorite AI thing?
- 38:10Speaker 2: My least favorite is when it's like, and honestly. I'm
- 38:14Speaker 2: just like, that's horrible.
- 38:18Speaker 1: Load-bearing and doing the work are the two.
- 38:21Speaker 2: That, yeah, those make me cringe.
- 38:32Speaker 1: Max Biro is the co-founder and CEO of Pangram. Today's
- 38:36Speaker 1: show was produced by Gabriel Hunter Chang. It was engineered
- 38:40Speaker 1: by Sarah Bruguere. And our showrunner and editor is Jake Harper.
- 38:44Speaker 1: I'm Jacob Goldstein, and we'll be back next week with
- 38:47Speaker 1: another episode of What's Your Problem?