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Virgin Media Fined for Blocking Cancellations | Leeds News
Virgin Media just paid a $28 million fine after Ofcom found they actively sabotaged customers trying to cancel—forcing millions to endure endless transfers, hold times, and even dropped calls, all while incentivizing agents to block exits. Over a million people were stuck in a frustrating two-tier system, some even damaging their credit scores by cancelling direct debits. Now, Virgin Media’s compensation and training systems are being overhauled, and Ofcom demands all complaints be resolved within six months—because making customers’ exits impossible won’t go unpunished. Listen in comfort:Get…
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