Latest / The Operator's Manual with Fexingo: Daily Decisions, Tactical Wins, and Business Execution
How Amazon Fixed The Hidden Cost Of Returns
Amazon processes hundreds of millions of returns annually, but the real cost isn't just shipping it is labor, inspection, and disposal. This episode breaks down how Amazon transformed its reverse logistics into a profit center by automating the triage process and creating a secondary marketplace for open-box items. We explore the specific operational changes that turned a $10 billion expense into a manageable overhead, using data from their recent quarterly reports and internal efficiency metrics to show how one company solved the hardest problem in e-commerce.
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The skinny
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