Latest / The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business
How Amazon Built a Last-Mile Operations Machine
In this episode, Lucas and Luna break down the operational genius behind Amazon's last-mile delivery network. They explore how Amazon went from relying on UPS and FedEx to building its own fleet of vans, drones, and delivery service partners. Lucas explains the key metrics—cost per package, delivery density, and the 'magic number' of 40 packages per hour per driver—that turned Amazon's delivery operation into a profit center. The hosts discuss how Amazon's use of real-time routing algorithms and flexible contractor models reduced delivery times from two days to…
The skinny
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