Latest / The Chief Customer Officer Podcast
EP024: The Shared Brain, Forward Deployed Engineers & AI at Home
Jay and Jeff go deep on what's actually blocking enterprise AI adoption—and it's not the technology. They cover building a shared organizational brain from call transcripts, why Zapier banned Slack DMs, the $7.5B bet on forward-deployed engineers, and personal AI coaches that are already changing daily habits.
KEY TAKEAWAYS
Enterprise AI Blockers Are Legal and Cost, Not Tech: The technology is far ahead of adoption. Legal, IP, and data security fears—not capability—are slowing large organizations down.
Single-Player AI Is the Real Bottleneck: Most teams are getting individual value but…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.