Latest / Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Harnessing Leadership, Crisis Management, and AI: How Harry Folloder Drives Innovation at Alorica
908: In the world of customer service, artificial intelligence (AI) and generative AI (GenAI) are unlocking new possibilities to elevate the customer experience beyond what was once thought possible. In this episode of Technovation, host Peter High sits down with Harry Folloder, Chief Digital and Technology Officer at Alorica, to explore how the company utilizes AI to revolutionize customer service, streamline operations, and empower both employees and customers. Harry highlights the crucial role of technology in building trust and delivering personalized, seamless customer interactions in…
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