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Air Travel Complaints Now Transparent | Edmonton News
An Ontario judge just shattered a major privacy shield around air travel complaints, ruling that Canada’s Transportation Agency must allow passengers and airlines to publicly discuss complaint outcomes — a move that slashes corporate secrecy and empowers travelers. Since 2023, the agency had blocked public disclosure, citing sensitive info, but the judge called that justification hollow — no evidence showed it was necessary. This landmark decision protects freedom of expression and clears the way for transparency amid a staggering 100,000 unresolved complaints. Now, passengers and advocates…
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