David Powers - Rooter Hero - The Three-Faced AI God In CX
David Powers is the VP of CX at Rooter Hero. He is based in Los Angeles, CA.
David is also a published author and the host of the CX Riot Radio podcast.
This conversation between Mark Hillary and David came about because of a recent CX Riot Radio epsisode titled 'The Three-Faced AI God' where David talked about his experience of using AI in the contact center.
David's experience shows that AI has genuine value, but there is a big difference between the genuine application of AI to improve CX and what is promised by many commentators and "AI gurus."
David is both a CX leader and manager, in…
The skinny
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