Latest / Cleaning Business Life / CBL Episode 72#: Who let the Dogs Out?? Ensuring Pet Safety for your Cleaning Techs!

Transcript

CBL Episode 72#: Who let the Dogs Out?? Ensuring Pet Safety for your Cleaning Techs! · Cleaning Business Life

• 1:00
  Shannon Miller: Recording in progress.
• 1:01
  Shannon Miller: Welcome everyone, my name is Shannon Miller and this is cleaning business life, and I am joined by my wonderful co-host, Ms.
• 1:09
  Shannon Miller: Kimberly Gonzalez.
• 1:10
  Shannon Miller: Kimberly, take it away.
• 1:11
  Shannon Miller: What are we talking about today?
• 1:13
  Kimberly Gonzales: Morning everybody.
• 1:14
  Kimberly Gonzales: Today we are going to talk about pets and I know we have all run into this situation where clients I would say probably Shannon, majority of people that have pets now is got to be what?
• 1:28
  Kimberly Gonzales: 90% of people I just saw a spider jump 90% of people like feel like they have their.
• 1:36
  Kimberly Gonzales: They have pets in their house, whether it's birds, whether it's cats, whether it's dogs.
• 1:40
  Kimberly Gonzales: So today we're going to talk about the safety issue of cleaning around pets.
• 1:47
  Shannon Miller: Like 98% here, we're a huge pet community.
• 1:52
  Kimberly Gonzales: It's big here, there's like bowls everywhere for your Dogs to take inside all the stores.
• 1:59
  Kimberly Gonzales: Now, like it's weird, and I went to part of Arizona and there was so many stores you couldn't take your dogs to, so I thought that was kind of weird and I'm used to it here.
• 2:07
  Shannon Miller: Right, it's, um, it's hit or miss my little, my little guy, Max.
• 2:11
  Shannon Miller: Um, this was years ago.
• 2:13
  Shannon Miller: I brought him into Staples.
• 2:14
  Shannon Miller: It was 105 outside.
• 2:15
  Shannon Miller: It wasn't intentional, it just worked out that way because the gas and everything else and I brought him in staples, he didn't touch the floor, he wasn't in a cart, he actually had his nose hanging out of my bag.
• 2:27
  Shannon Miller: I have a, a mail carrier bag that I've had for years.
• 2:31
  Shannon Miller: He was in there and I had a person get really upset with me because her husband was extremely allergic to dogs and now she was going to have to decontaminate herself.
• 2:41
  Shannon Miller: I mean full on spiting out of curse words, the whole deal.
• 2:44
  Shannon Miller: And Max just looked at me.
• 2:46
  Shannon Miller: I looked at her and I was just like maybe to get a life.
• 2:52
  Kimberly Gonzales: Yes, we all have allergies.
• 2:54
  Kimberly Gonzales: I'm dealing with them now, but it's life Like you have to.
• 2:57
  Kimberly Gonzales: Everywhere you go, there's going to be allergies to trees and right.
• 3:00
  Shannon Miller: So it's.
• 3:01
  Shannon Miller: And granted, it was my fault, it was self-icted, but it was.
• 3:05
  Shannon Miller: It wasn't an intentional act and sometimes you know he didn't touch anything, but it was this whole.
• 3:09
  Shannon Miller: You have contaminated my space and I'm like.
• 3:12
  Shannon Miller: You know you could have gotten out of line.
• 3:15
  Shannon Miller: You could have, you know, gone to another line.
• 3:17
  Shannon Miller: You could have done something.
• 3:19
  Shannon Miller: It didn't have to be all my fault, but in, in reality it was and I got.
• 3:23
  Shannon Miller: I got punished for it.
• 3:24
  Shannon Miller: I tried to always be really conscientious of that, but on the same level, it's like give me a break.
• 3:34
  Kimberly Gonzales: Don't be a Karen.
• 3:36
  Kimberly Gonzales: Yeah, pets are like family.
• 3:38
  Kimberly Gonzales: Now it's like it's a billion dollar industry.
• 3:41
  Kimberly Gonzales: So if anybody ever decided to go into a business having pet services or pet products is like a billion dollar industry because we treat them like we're family.
• 3:52
  Kimberly Gonzales: My chickens are like my family.
• 3:54
  Kimberly Gonzales: You have a chicken that's like family.
• 3:55
  Kimberly Gonzales: It lives in your house.
• 3:56
  Kimberly Gonzales: Does it still live in your house?
• 3:58
  Shannon Miller: Yeah, sally Mae.
• 3:59
  Shannon Miller: Sally Mae's still in the house.
• 4:00
  Shannon Miller: She thinks she's a dog.
• 4:01
  Shannon Miller: I took a photo and I'm upstairs at the top computer and she's sitting next to the dog.
• 4:08
  Shannon Miller: The dog is sitting next to KK, who's out cold.
• 4:11
  Shannon Miller: He came home from camp and was just tired, so the three of them were all on the floor spread out next to me while I'm typing away.
• 4:17
  Shannon Miller: Yesterday, but yeah, no, sally Mae thinks she doesn't.
• 4:21
  Shannon Miller: She lays eggs once in a while, but she primarily thinks she's a dog.
• 4:25
  Shannon Miller: That's, that's my chicken.
• 4:26
  Shannon Miller: We've had her since since COVID.
• 4:30
  Kimberly Gonzales: So you know, I just lost one of my big girls.
• 4:34
  Kimberly Gonzales: She was Pinto.
• 4:34
  Kimberly Gonzales: She was one of the ones we rescued.
• 4:36
  Kimberly Gonzales: She was my rescue chicken, so we just lost her the other day.
• 4:39
  Kimberly Gonzales: I think she had a heart attack.
• 4:40
  Kimberly Gonzales: So it's like pets are family.
• 4:42
  Shannon Miller: They are.
• 4:42
  Shannon Miller: We lost Cookie.
• 4:44
  Shannon Miller: She was a meat chicken.
• 4:45
  Shannon Miller: They're not supposed to live long, because they're not.
• 4:47
  Shannon Miller: They're genetically altered.
• 4:50
  Shannon Miller: And it was very hard on Maya Because I was like we might get night.
• 4:54
  Shannon Miller: We didn't know she was the smallest one.
• 4:55
  Shannon Miller: You know how it is with the chicks you don't mix together at the end and I'm like, well, there's this chick, the last one, right?
• 5:02
  Shannon Miller: So?
• 5:02
  Shannon Miller: And they're not supposed to be by themselves, cause you know chicken nap, and if you need to, you need 10.
• 5:12
  Shannon Miller: Right, and then you know it's that whole dynamic, but yeah, that's it's.
• 5:15
  Shannon Miller: It's hard when they go Definitely.
• 5:19
  Kimberly Gonzales: When you walk into homes, you really have to be cautious of what comes out Like, what like.
• 5:25
  Kimberly Gonzales: If the dogs are there, are they friendly?
• 5:26
  Kimberly Gonzales: Are they going to attack you?
• 5:27
  Kimberly Gonzales: We've seen stories in Facebook too, haven't we?
• 5:31
  Shannon Miller: We have.
• 5:31
  Shannon Miller: I've actually been bit on more than one occasion and it usually indicates when, way back when I was cleaning, I had someone who had standard poodles and they're actually ferocious.
• 5:42
  Shannon Miller: They look all pretty I've heard of that.
• 5:45
  Shannon Miller: They are.
• 5:46
  Shannon Miller: They're warrior dogs like Sharpay's.
• 5:48
  Shannon Miller: They just are really territorial and I was wearing a baseball cap and whoever had had this dog beforehand didn't like the baseball cap and he he returned and bit me on the hand and I hit him and the homeowner's like what are you doing?
• 6:02
  Shannon Miller: I'm like natural reaction.
• 6:04
  Shannon Miller: Your dog just flipping, bit me Not the normal response.
• 6:08
  Shannon Miller: But I started yelling at the dog and I'm like you get away from me and this you know.
• 6:12
  Shannon Miller: So then we had to have a no hat policy at the house.
• 6:14
  Shannon Miller: But yeah, I've been bit multiple times.
• 6:19
  Shannon Miller: I and I'm very dog friendly.
• 6:20
  Shannon Miller: Dogs don't bother me at all.
• 6:25
  Shannon Miller: I you know.
• 6:25
  Shannon Miller: I don't really want them put away.
• 6:26
  Shannon Miller: That's my policy for the others that work underneath me.
• 6:29
  Shannon Miller: I request that the pets be put away just for liability reasons, because not everybody knows how to handle dogs.
• 6:34
  Shannon Miller: Not everyone is excited about your dog person you know, like you know it's yeah.
• 6:37
  Kimberly Gonzales: So I think that's so important because having that pet policy put in place is just huge.
• 6:40
  Kimberly Gonzales: You know they might like you know it's yeah.
• 6:41
  Kimberly Gonzales: So I think that's so important because having that pet policy put in place is just huge, you know it's.
• 6:47
  Kimberly Gonzales: It's setting those boundaries that Shannon and I talk about and we have, you know, we have it broken down like the key elements of a pet policy.
• 6:56
  Kimberly Gonzales: So, shannon, what are some of the key elements of the pet policy?
• 6:59
  Shannon Miller: Um, that we require that all animals um, feline or doggy be put away either in another room, because I've had attacked cats as well.
• 7:09
  Shannon Miller: It's a cat in a basket.
• 7:14
  Shannon Miller: For those of you who are not watching, it's amazing.
• 7:18
  Shannon Miller: That's the way.
• 7:19
  Shannon Miller: So, yeah, your pet is requested that it be put away.
• 7:21
  Shannon Miller: First of all, we don't want here I live in coyote land we don't want to have to have the conversation Knock on wood, I never have had it so far today about how we lost your fluffy.
• 7:30
  Shannon Miller: It got out the front door and the coyotes ate it.
• 7:32
  Shannon Miller: We never want that conversation, ever.
• 7:34
  Shannon Miller: No, I've never had that Right.
• 7:36
  Shannon Miller: It's awful and it's not fun.
• 7:44
  Shannon Miller: And so we, we kindly request that the dogs and cats be put away and contained while the cleaner is present inside the home.
• 7:48
  Shannon Miller: Dogs don't know any different.
• 7:49
  Shannon Miller: They only know that you smell like 50 other dogs Cause you've been all over the place, your gear has touched.
• 7:53
  Shannon Miller: I don't know how, if you're out cleaning, your gear has gone from house to house to house, if you haven't washed your, your rag bag in a while, and so they, the dogs, smell it, right they?
• 8:03
  Shannon Miller: I mean.
• 8:03
  Shannon Miller: How many times have we walked down the street and dogs smell their dog's butt because they're trying to figure out are you friend or?
• 8:09
  Shannon Miller: foe right, what do you mean?
• 8:10
  Shannon Miller: If it's humans?
• 8:12
  Shannon Miller: Thank God we don't do that, because we could just walk around smelling people's behinds to see if they're friend or foe right, so it can happen.
• 8:20
  Shannon Miller: You just request that it's put away.
• 8:21
  Shannon Miller: If the dog is not put away, or if a dog is put in a room and the homeowner is not home and the dog is not friendly, we'll just not, we'll skip it.
• 8:30
  Shannon Miller: We just will say hey, we skipped that back bedroom.
• 8:32
  Shannon Miller: This time your fluffy was back there.
• 8:35
  Kimberly Gonzales: You know, emphasize that.
• 8:37
  Kimberly Gonzales: It's a safety not only for you but for their pets.
• 8:39
  Kimberly Gonzales: You know I want their pets that you understand how much that their pets are like family and treasured, and when they're put away it's so that they don't run out the door.
• 8:51
  Kimberly Gonzales: It's so really emphasize that for the owners because they can see that you really care.
• 8:58
  Shannon Miller: Definitely, and so you have to have that policy in place.
• 9:00
  Shannon Miller: Don't wait until after you get bit.
• 9:02
  Shannon Miller: And for those of you who are wondering, because I have been bit several times no, I never sued the homeowner.
• 9:06
  Shannon Miller: No, it wasn't traumatizing for me, yes, it hurt and yes, I had a bruise.
• 9:10
  Shannon Miller: And no, I never had a rabies shot.
• 9:12
  Shannon Miller: So I hope that covers all of the gamut that you're probably wondering why I didn't do anything.
• 9:19
  Shannon Miller: I love dogs, I have.
• 9:22
  Shannon Miller: I love cats, but I love love dogs.
• 9:25
  Shannon Miller: Dogs are my thing, Dogs.
• 9:27
  Shannon Miller: And obviously you guys know I have birds and you can't have cats If you have a lot of birds in the house.
• 9:32
  Shannon Miller: It just doesn't work.
• 9:34
  Shannon Miller: Look at my little pretties on top of the cage, right my paw, right in there and see what's going on.
• 9:44
  Shannon Miller: Um, so, yeah, for the benefit of everybody, it's just, it's better that way.
• 9:49
  Shannon Miller: Um, so, having you know, communicating and saying, hey, just to let you know, I didn't do that.
• 9:54
  Shannon Miller: Back bedroom.
• 9:55
  Shannon Miller: Um, securing pets Sometimes you can have a really aggressive dog, um, that can get out of a kennel because they're super smart, because they came back this lifetime as a really smart dog, and they can't be secure.
• 10:12
  Shannon Miller: They can go in the backyard.
• 10:13
  Shannon Miller: There have been scenarios way back when I was like by myself, before I had helpers and they're like, hey, and they lived on the golf course, hey, can you let my dog out?
• 10:23
  Shannon Miller: And I would go out because they trusted me.
• 10:24
  Shannon Miller: Don't take that responsibility on If you're not comfortable with that animal.
• 10:34
  Shannon Miller: That dog knew me.
• 10:34
  Shannon Miller: Um, don't walk the dog I'm.
• 10:35
  Shannon Miller: How many times have we seen runaway dogs, especially where, 4th of July, I lost my dog.
• 10:37
  Shannon Miller: The dog sitter took them for a walk and they ran the leash or or lead or whatever.
• 10:41
  Shannon Miller: Don't, don't take responsibility more on.
• 10:43
  Shannon Miller: Don't take on more responsibility than necessary.
• 10:46
  Shannon Miller: So don't put yourself in that situation.
• 10:48
  Shannon Miller: I personally knew that dog.
• 10:49
  Shannon Miller: Their dog had played with my dog at the dog park.
• 11:17
  Shannon Miller: So they were, you know, they were familiar with me.
• 11:19
  Shannon Miller: Um, emergency contact information.
• 11:23
  Shannon Miller: This is a big one.
• 11:26
  Shannon Miller: Um, just in case you're doing you're, you're delving into the pet sitting realm.
• 11:34
  Shannon Miller: It's a huge industry right now.
• 11:36
  Shannon Miller: Make sure that you have all of that information.
• 11:39
  Shannon Miller: You just never know, or the animal could be free and run around and eat something and it could be lodged in their throat.
• 11:47
  Kimberly Gonzales: One of your products.
• 11:48
  Shannon Miller: How do I get this toilet brush out?
• 11:54
  Kimberly Gonzales: product.
• 11:54
  Kimberly Gonzales: How do I get this toilet brush out?
• 11:55
  Kimberly Gonzales: I always have, I always asked for that information just to have on hand, because if the owner wasn't there I'd call the owner and let them know and then I would call the vet, like just give them heads up and stuff, and then the owner would go.
• 12:02
  Kimberly Gonzales: It was just being out of courtesy, like getting information, like what could, what do I need to do if they got into one of the products?
• 12:09
  Kimberly Gonzales: Even if you're using a toxic product, how can you, like you know, make sure that everything is safe?
• 12:16
  Shannon Miller: And then encourage clients to provide special instructions regarding their pets.
• 12:20
  Shannon Miller: So we it's a given for us because 98% of everybody has pets.
• 12:26
  Shannon Miller: This might not be comfortable for you.
• 12:27
  Shannon Miller: You might think this is totally gross, but some of the cleaners I have on my crew will clean the dog bowls and do the water dish and get the mat underneath all of it and get all of that all around there.
• 12:39
  Shannon Miller: Other people are like ew, gross, I'm not doing that.
• 12:40
  Shannon Miller: So define what that is going to be for you Doesn't bother any of us at all.
• 12:46
  Shannon Miller: It's actually nice.
• 12:47
  Shannon Miller: One less thing for the homeowner to do, right.
• 12:50
  Kimberly Gonzales: We always do that.
• 12:51
  Kimberly Gonzales: That was a huge selling point for us.
• 12:53
  Kimberly Gonzales: Like the owners love that we cleaned the bowl out and gave them fresh water.
• 12:57
  Kimberly Gonzales: That was just a huge selling point and that was one of the perks of my business and so people like that we were, you know, able, like we did that kind of stuff right.
• 13:05
  Shannon Miller: Cat boxes are a different story.
• 13:06
  Shannon Miller: We don't.
• 13:07
  Shannon Miller: That's your deal, I don't.
• 13:11
  Shannon Miller: I'll clean bowls and especially with those new modern cat boxes that are like robotic and they do all kinds of weird things.
• 13:20
  Shannon Miller: We don't move, or we try to get the vacuum around to get the pieces that have hopped out.
• 13:25
  Shannon Miller: We don't move that unit, we don't push it back.
• 13:28
  Shannon Miller: They're like four or five hundred bucks.
• 13:30
  Kimberly Gonzales: I don't want anything to do with it it's like vacuum around the cat litter box, like we wouldn't even do that because it would mess up our vacuum.
• 13:37
  Shannon Miller: Right, it's very I'm talking very little If someone has.
• 13:40
  Shannon Miller: You know, not everybody is a good cat box manager.
• 13:44
  Shannon Miller: So those people you guys know who you are they clean the cat box once a week.
• 13:49
  Shannon Miller: It smells you can, it hits your nose right.
• 13:51
  Shannon Miller: When you walk in that type of person, you know they're just going to pour more cat litter on top of more cat litter and then it's just going to spill out and the cat's like trying to navigate all of the pieces of the cat litter.
• 14:02
  Shannon Miller: Um, those individuals know better but they do it anyway because they're kind of hoping they'll maybe guilt you into hey, will you vacuum that up, Use the vacuum and say we're not responsible if they insist and charge them for it.
• 14:17
  Kimberly Gonzales: Another one is just communicating the pet policy.
• 14:19
  Kimberly Gonzales: So when you guys do go in and you do the pet policy, have it laid out on your website, have it in your marketing materials.
• 14:27
  Kimberly Gonzales: Like we, we value your guys' pet, we're pet friendly, but we do have, you know, these standards in place and policies in place.
• 14:34
  Kimberly Gonzales: Even when they book, let them know ahead of time.
• 14:37
  Kimberly Gonzales: You know, when you book, let them know the pet policy.
• 14:40
  Kimberly Gonzales: If they have questions, you know like you're going to ask hey, do you clean cat litter?
• 14:44
  Kimberly Gonzales: That'll probably be one of the questions that they'll ask.
• 14:47
  Shannon Miller: Right.
• 14:47
  Shannon Miller: And they'll ask, when you're onboarding your new client, say you know, is it you and your significant other?
• 14:58
  Shannon Miller: And they'll say it's just me.
• 14:59
  Shannon Miller: And blah, blah, blah.
• 14:59
  Shannon Miller: Do you have any kids in the home?
• 14:59
  Shannon Miller: Oh, no kids.
• 15:00
  Shannon Miller: Do you have any fluffies in the home?
• 15:00
  Shannon Miller: And they'll say, oh, I've got nine cats.
• 15:01
  Shannon Miller: And you're like nine cats, they have any chickens in?
• 15:03
  Kimberly Gonzales: the house yes, I have any chickens in the house any birds?
• 15:06
  Shannon Miller: yeah, birds, chickens, all this stuff like, for example, if you have um, I have a client who has a freshwater tank.
• 15:15
  Shannon Miller: It is a thousand gallon freshwater tank.
• 15:18
  Shannon Miller: You cannot plug the vacuum into the same outlet that the tank is hooked up to, because you could blow the fuse and the tank could go down.
• 15:26
  Shannon Miller: He's got thousands of dollars of fresh water in there, so you don't want to do that.
• 15:29
  Shannon Miller: You obviously, if you're cleaning, anywhere near the tank.
• 15:31
  Kimberly Gonzales: You don't want to do that.
• 15:31
  Shannon Miller: You obviously, if you're cleaning anywhere near the tank, you don't want to spray and I'm hoping that you never do anyway but you don't want to spray and wipe, and spray and wipe.
• 15:39
  Shannon Miller: You want to spray onto your microfiber cloth if, if it needs it around the fish tank, I would not put anything on that cloth because that the chemical could um aerate and flow into the top and go through the filter.
• 15:51
  Shannon Miller: It could kill a fish.
• 15:52
  Shannon Miller: So it's a huge liability when you see someone who has that's their thing and they have this huge tank.
• 15:58
  Shannon Miller: Be very careful around a fish tank.
• 16:01
  Shannon Miller: Or if you bumped it and the filter didn't work, it could actually flood the whole floor.
• 16:05
  Shannon Miller: There's that too.
• 16:06
  Shannon Miller: I've seen that.
• 16:07
  Shannon Miller: I've seen it.
• 16:08
  Kimberly Gonzales: That's why it's so important to talk to your future customers about all their pets.
• 16:13
  Shannon Miller: Right.
• 16:13
  Shannon Miller: So you just want to be sure that you're being careful and teaching your staff how to handle encounters with pets.
• 16:19
  Shannon Miller: If you have an individual like I have one person who is extremely allergic to cats, so 99% of the time I'll have, oh, I have two cats, oh, I have one cat, and I'll be like, okay, this cleaner cannot go in there because they have cats, Cause he it just hits eyes water.
• 16:36
  Kimberly Gonzales: That's me right now.
• 16:37
  Kimberly Gonzales: Do you see this?
• 16:38
  Kimberly Gonzales: I've got eyes and nose and it's because I'm allergic to this thing right here.
• 16:41
  Shannon Miller: Right, the cat in the basket.
• 16:44
  Shannon Miller: So be sure that you're training your staff on what to do and what not to do If they have an allergy.
• 16:50
  Shannon Miller: Sometimes they're just not comfortable around from pets.
• 16:52
  Shannon Miller: That happens as well and you just don't know what the pet's going to do, even though they seem like they're totally friendly.
• 16:59
  Shannon Miller: You could just touch the ball.
• 17:01
  Shannon Miller: Don't touch the ball.
• 17:02
  Shannon Miller: I didn't know I was supposed to touch the ball.
• 17:03
  Shannon Miller: He keeps dropping the ball on my foot.
• 17:05
  Shannon Miller: Don't touch the ball, but he keeps dropping it at my foot.
• 17:11
  Shannon Miller: So make sure that you, you, your staff, understands what the do's and don'ts are and then consider using pet friendly, pet friendly products, especially if their pet has allergies or sensitivities, and then obviously inform your clients If you're using something that's not safe.
• 17:32
  Shannon Miller: Like Malaluca has a product that we use during COVID.
• 17:36
  Shannon Miller: It has thyme oil.
• 17:37
  Shannon Miller: You cannot use anything that has thyme oil inside of it.
• 17:40
  Shannon Miller: If you have cats, it's actually toxic to them and could be harmful.
• 17:43
  Shannon Miller: So do your research, ladies and gentlemen, on what chemicals that you can use and not use.
• 17:49
  Shannon Miller: I know, kim, your product is pet friendly right it is.
• 17:53
  Kimberly Gonzales: I have a lot of people that still come back and they're like oh well, eucalyptus, and it's so diluted down.
• 17:57
  Kimberly Gonzales: It's high quality but it's so diluted down.
• 18:01
  Kimberly Gonzales: And what I explain is is that if you take that eucalyptus oil and if you were to put it in a diffuser or if you were to rub it on their feet or you know, just, you know dust with it straight, which you don't want to do with oils, because it'll eat your wood, but that is the more toxic part of it.
• 18:17
  Kimberly Gonzales: But it's all.
• 18:18
  Kimberly Gonzales: My products are safe for pets.
• 18:19
  Kimberly Gonzales: I've been using it for I don't even know how many years around all my chickens that are in the house that come and go, and pets and pets, and they are fine.
• 18:27
  Kimberly Gonzales: It's more when you rub the oil directly on them.
• 18:30
  Kimberly Gonzales: So for thyme oil it might be different because it's more stronger, it's more of a I read, it's pretty toxic?
• 18:36
  Kimberly Gonzales: Yeah, so a lot of people.
• 18:37
  Kimberly Gonzales: That's probably one of my biggest questions.
• 18:39
  Kimberly Gonzales: I get, well, your product's toxic to pets and I'm like, no, it doesn't affect them, it's fine, it's diluted down, so it's safe.
• 18:47
  Kimberly Gonzales: You guys, it's free if you guys want information.
• 18:51
  Shannon Miller: And then make sure you're providing you know feedback.
• 18:54
  Shannon Miller: So if it's just not a good fit because their dog can't behave, then it's not a good fit.
• 18:59
  Shannon Miller: I don't care how much money they pay you.
• 19:08
  Shannon Miller: It's not worth the hassle of being on the schedule, where every time the poor person who goes has anxiety over the process.
• 19:12
  Shannon Miller: They've got to know before they go.
• 19:13
  Shannon Miller: It's just like you know.
• 19:14
  Shannon Miller: So just make sure that you um, if you're, if you're not pet friendly, I get it.
• 19:16
  Shannon Miller: There's no crime in it.
• 19:17
  Shannon Miller: Don't do it.
• 19:18
  Shannon Miller: If you're pet friendly and it doesn't bother you, then you know, go that way, you pick.
• 19:23
  Shannon Miller: You're the business owner cleaning business owners.
• 19:25
  Shannon Miller: Unite Right.
• 19:27
  Kimberly Gonzales: I've seen like there is a house.
• 19:29
  Kimberly Gonzales: I did Shannon and I didn't do it anymore.
• 19:31
  Kimberly Gonzales: This cat would keep attacking me.
• 19:32
  Kimberly Gonzales: This cat was mean.
• 19:34
  Kimberly Gonzales: It was a violent, mean cat and I like I was like I'd be vacuuming and I'd be like vacuuming like this looking out behind you like, this cat gonna come and attack me.
• 19:45
  Shannon Miller: Scenes from horror films.
• 19:48
  Kimberly Gonzales: I didn't do that house anymore because it just gave me the ebgb's.
• 19:51
  Kimberly Gonzales: Like I felt like the cat was gonna attack me when I was like cleaning bathtubs or vacuuming, like come out of nowhere and get me.
• 19:57
  Kimberly Gonzales: So yeah, I feel comfortable.
• 19:58
  Kimberly Gonzales: Always talk to your customers and talk to your employees, you know, get a feedback from them.
• 20:04
  Shannon Miller: Attack cats go underneath.
• 20:05
  Shannon Miller: I don't know who has bed skirts still.
• 20:07
  Shannon Miller: I hate them because they're just an inconvenience.
• 20:10
  Shannon Miller: Because they're just an inconvenience, Anyway, we could talk about this.
• 20:12
  Shannon Miller: We could have a whole episode on bed skirts.
• 20:13
  Shannon Miller: Or they'll hang out underneath the bed and you go to stick your feet in there and then they attack your ankles and bite you because you're like oh, what's that?
• 20:24
  Kimberly Gonzales: Or they go around the corner and they jump out and everybody screams.
• 20:27
  Kimberly Gonzales: Oh my gosh, I'm going to have nightmares tonight of cats, because we've been talking about it.
• 20:37
  Shannon Miller: Yeah, you just have to be really careful around them and then have firm policies in place so that you don't get bit.
• 20:42
  Shannon Miller: If you have a cleaning tech and you have W-2s and the bite is pretty bad, there's a whole workman's comp process that has to happen and you know, obviously don't blame it on the cleaning tech and the bite is pretty bad.
• 20:57
  Shannon Miller: There's a whole workman's comp process that has to happen and you know, obviously don't blame it on the cleaning tech.
• 21:02
  Shannon Miller: You did this to get bit.
• 21:04
  Shannon Miller: Just say, do you need to go to the doctors?
• 21:05
  Shannon Miller: Here's my workman's comp information, blah, blah.
• 21:07
  Shannon Miller: Or you can go to the doctor, not the actual cleaning tech, so that it's, you know, information's not all over the place and someone goes.
• 21:13
  Shannon Miller: I have to file a claim, so you just never know about people nowadays.
• 21:16
  Shannon Miller: So it's important to look at all those aspects of pets, like when we have birds.
• 21:23
  Shannon Miller: I have parrots, they don't come, they can't tell us right.
• 21:28
  Shannon Miller: Parrots live 90 years.
• 21:30
  Shannon Miller: A lot of the birds we have are rescued.
• 21:33
  Shannon Miller: And when I say don't stick your finger in the cage, they bite.
• 21:37
  Shannon Miller: And you come back running up to me and saying I got bit by the bird and I'm going to be like how did you get bit by it?
• 21:43
  Shannon Miller: Well, I stuck my finger in there.
• 21:44
  Shannon Miller: They wanted to be touched.
• 21:45
  Shannon Miller: Why did you do that?
• 21:47
  Shannon Miller: I said specifically don't touch the birds, don't go around the cages.
• 21:52
  Shannon Miller: If you're, I go, you can actually skip.
• 21:54
  Shannon Miller: I will take the vacuum and I will get on the side.
• 21:56
  Shannon Miller: You don't have to get anywhere, I go.
• 21:58
  Shannon Miller: Bird bites hurt.
• 21:59
  Shannon Miller: It is, um, like a thousand pounds per square inch of pressure that they can actually nip off the tip of your finger if they wanted to, if you get a big enough bird.
• 22:08
  Shannon Miller: Um, so there's a lot of elements, so I don't spray anything around the birds.
• 22:13
  Shannon Miller: Um, when we discipline our birds, because every once in a while they get naughty, we use a spray bottle with water in it.
• 22:20
  Shannon Miller: Um, you can't obviously say no, you're naughty, go outside yeah, the birds get naughty?
• 22:25
  Shannon Miller: yeah, they can.
• 22:26
  Shannon Miller: Um, they can be naughty, they can do all kinds of naughty things.
• 22:30
  Shannon Miller: I have a set of blinds by bobo's cage upstairs and he, he attacks them in the morning.
• 22:35
  Shannon Miller: They're metal from like 1990.
• 22:37
  Shannon Miller: My husband's like I can't let you leave him chewing on that.
• 22:39
  Shannon Miller: I'm like it's, it's metal blinds, I can get it easily replaced, make some hate jumps on them and he bites them really hard and does all kinds of weird aggression things and you can't take a video of that.
• 22:53
  Shannon Miller: I gotta see that.
• 22:54
  Shannon Miller: He, he, I think he's in season.
• 22:56
  Shannon Miller: I've had him, I want to say over 10 years, so he's probably starting to mature now.
• 23:01
  Shannon Miller: But I've been bit a couple times this month because he is in season, he wants to mate and he's really aggressive and he's bit me like three or four times.
• 23:09
  Shannon Miller: So, um, there's someone that bit you on the shoulder before he bit my ear last year and made it right here yeah um, and it's just last year, at the same time.
• 23:18
  Shannon Miller: It's just he doesn't get shoulder rides anymore when he goes upstairs.
• 23:21
  Shannon Miller: Um, there's just certain handlings of birds and I don't know his history, I don't know what happened to him, I don't know if he was hit.
• 23:27
  Shannon Miller: I I don't know anything.
• 23:28
  Shannon Miller: All I know is he's not the normal lovey-dovey bird.
• 23:31
  Shannon Miller: And then I have Sunny Boy, who's a smaller cockatoo, who is totally friendly, but Sunny drives me nuts.
• 23:38
  Shannon Miller: He's Sunny, sunny, sunny, I love Sunny, I love Sunny, I love Sunny.
• 23:40
  Shannon Miller: He'll just say it all day long.
• 23:42
  Shannon Miller: I'm like shut up, shut up.
• 23:44
  Shannon Miller: Where's that squirt bottle right?
• 23:46
  Shannon Miller: And Sunny, sunny, sunny and Sonny, sonny, sonny, sonny, sonny, sonny, Sonny, I love you, I love you, I love you, I love you, shannon, I love you.
• 23:52
  Shannon Miller: Shannon, like all day long, he'll just just because.
• 23:59
  Shannon Miller: Then he goes out of the cage and he takes the newspapers are stored on top of his cage and he flicks them.
• 24:02
  Shannon Miller: He flicks them and then he jumps on them and you know, birds do their own little birdy things, right, but those, that's enough of my bird um shenanigans.
• 24:13
  Shannon Miller: But yes, just be really careful, have them in place.
• 24:15
  Shannon Miller: Don't not have a policy in place when it comes to pets.
• 24:18
  Shannon Miller: Decide, either you're due or you don't.
• 24:20
  Shannon Miller: It's okay whatever decision you make, so that, um, you are clear in your communications and you don't have a liability or a workman comp claim.
• 24:28
  Shannon Miller: That's always not fun, because then it's the I can't work for seven weeks and you don't have a liability or a workman comp claim.
• 24:32
  Shannon Miller: That's always not fun, cause then it's the I can't work for seven weeks and you're like, oh my God, seven weeks Right.
• 24:35
  Shannon Miller: And you know, ultimate safety is key.
• 24:37
  Shannon Miller: The safety of the pet is key.
• 24:39
  Shannon Miller: The safety of your cleaning techs is even more important, because that's where you make your money Right.
• 24:43
  Kimberly Gonzales: Exactly.
• 24:44
  Kimberly Gonzales: That's all we have for today.
• 24:46
  Kimberly Gonzales: Today was a short little podcast on pets and we got to hear fun stories about chickens and cats and dogs and birds.
• 24:54
  Kimberly Gonzales: So thank you guys for joining Cleaning Business Life.
• 24:58
  Kimberly Gonzales: If you guys have questions, reach out, make sure to subscribe, make sure to share and leave a review.
• 25:05
  Kimberly Gonzales: We need more reviews.
• 25:06
  Kimberly Gonzales: We need lots of good reviews and sponsors.
• 25:09
  Kimberly Gonzales: Thank you guys, so much for joining us.
• 25:11
  Kimberly Gonzales: Have a wonderful day.
• 25:12
  Kimberly Gonzales: Stay nice and cool in this hot weather.
• 25:15
  Shannon Miller: Take care, bye, see you on the next round.
• 25:18
  Shannon Miller: The next round.