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Dairy Queen’s AI Drive-Thru Actually Works | Fast Five Shorts · Omni Talk Retail

• 0:00
  Dairy
• 0:00
  Queen
• 0:00
  is
• 0:00
  expanding
• 0:01
  its
• 0:01
  Voice
• 0:02
  AI
• 0:02
  pilot
• 0:03
  at
• 0:03
  the
• 0:03
  drive
• 0:03
  thru,
• 0:03
  partnering
• 0:04
  with
• 0:04
  Presto
• 0:05
  Phoenix
• 0:05
  to
• 0:05
  deploy
• 0:06
  the
• 0:06
  technology
• 0:06
  beyond
• 0:07
  its
• 0:07
  corporate
• 0:07
  test
• 0:08
  stores
• 0:08
  and
• 0:09
  into
• 0:10
  select
• 0:10
  franchisee
• 0:11
  locations
• 0:12
  across
• 0:12
  at
• 0:12
  least
• 0:13
  25
• 0:13
  US
• 0:13
  states
• 0:14
  and
• 0:14
  Canadian
• 0:15
  provinces.
• 0:16
  According
• 0:16
  to
• 0:17
  Chain
• 0:17
  Store
• 0:17
  Age.
• 0:18
  American
• 0:19
  Dairy
• 0:19
  Queen
• 0:19
  Corporation
• 0:20
  tested
• 0:21
  Presto's
• 0:21
  Voice
• 0:22
  AI
• 0:22
  at
• 0:22
  company
• 0:22
  owned
• 0:23
  stores
• 0:23
  where
• 0:23
  it
• 0:24
  improved
• 0:24
  customer
• 0:24
  satisfaction
• 0:25
  scores
• 0:26
  by
• 0:26
  double
• 0:26
  digit
• 0:26
  percentages.
• 0:28
  Presto
• 0:28
  Phoenix
• 0:28
  says
• 0:29
  its
• 0:29
  AI
• 0:29
  system
• 0:29
  can
• 0:30
  accurately
• 0:30
  process
• 0:31
  about
• 0:31
  90%
• 0:32
  of
• 0:32
  orders
• 0:33
  at
• 0:33
  the
• 0:33
  drive
• 0:33
  thru.
• 0:34
  Kevin
• 0:34
  Bartman,
• 0:35
  EVP
• 0:36
  of
• 0:36
  IT
• 0:36
  at
• 0:36
  Dairy
• 0:37
  Queen,
• 0:37
  cited
• 0:37
  improved
• 0:38
  order
• 0:38
  accuracy
• 0:39
  and
• 0:39
  the
• 0:39
  ability
• 0:40
  to
• 0:40
  free
• 0:40
  staff
• 0:41
  for
• 0:41
  high
• 0:42
  value
• 0:42
  tasks
• 0:43
  as
• 0:43
  key
• 0:43
  outcomes
• 0:44
  of
• 0:44
  the
• 0:44
  initial
• 0:44
  tests.
• 0:45
  Presto's
• 0:46
  CEO
• 0:47
  Krishna
• 0:47
  Gupta
• 0:48
  said
• 0:48
  the
• 0:48
  goal
• 0:48
  is
• 0:49
  to
• 0:49
  eventually
• 0:49
  Deploy
• 0:50
  across
• 0:50
  all
• 0:50
  3000
• 0:51
  of
• 0:51
  Dairy
• 0:51
  Queen's
• 0:52
  US
• 0:52
  and
• 0:52
  Canadian
• 0:53
  drive
• 0:53
  thrus.
• 0:54
  Chris,
• 0:54
  is
• 0:55
  drive
• 0:55
  thru
• 0:56
  voice
• 0:56
  AI
• 0:57
  finally
• 0:57
  ready
• 0:57
  for
• 0:58
  prime
• 0:58
  time?
• 0:58
  Or
• 0:59
  is
• 0:59
  Dairy
• 1:00
  Queen
• 1:00
  in
• 1:00
  danger
• 1:00
  of
• 1:00
  getting
• 1:01
  too
• 1:01
  far
• 1:01
  in
• 1:02
  front
• 1:02
  of
• 1:02
  the
• 1:02
  hype?
• 1:03
  Ooh,
• 1:04
  ooh.
• 1:04
  I
• 1:04
  can't
• 1:04
  wait
• 1:05
  to
• 1:05
  hear
• 1:05
  what
• 1:05
  you
• 1:05
  have
• 1:05
  to
• 1:05
  say
• 1:05
  about
• 1:06
  this.
• 1:06
  Like,
• 1:06
  I
• 1:06
  kind
• 1:06
  of
• 1:06
  knew
• 1:07
  where
• 1:07
  you're
• 1:07
  gonna
• 1:07
  go
• 1:07
  on
• 1:07
  the
• 1:08
  first
• 1:08
  three,
• 1:08
  but
• 1:09
  I
• 1:09
  have
• 1:09
  no
• 1:09
  idea
• 1:09
  what
• 1:10
  you
• 1:10
  think
• 1:10
  about
• 1:10
  this
• 1:10
  one.
• 1:11
  Well,
• 1:11
  first
• 1:12
  of
• 1:12
  all,
• 1:12
  confession,
• 1:13
  Shelly.
• 1:13
  I
• 1:14
  have
• 1:15
  this
• 1:15
  at
• 1:15
  my
• 1:15
  local
• 1:16
  Dairy
• 1:16
  Queen.
• 1:16
  It
• 1:16
  is
• 1:17
  in
• 1:17
  operation
• 1:17
  at
• 1:18
  my
• 1:18
  local
• 1:18
  Dairy
• 1:18
  Queen.
• 1:19
  And
• 1:19
  yes,
• 1:19
  Omnitok
• 1:20
  fans,
• 1:20
  I
• 1:21
  go
• 1:21
  to
• 1:21
  Dairy
• 1:21
  Queen
• 1:21
  every
• 1:22
  Tuesday
• 1:22
  after
• 1:23
  I
• 1:23
  take
• 1:23
  my
• 1:23
  son
• 1:24
  to
• 1:24
  his
• 1:24
  drum
• 1:24
  lesson
• 1:25
  practice.
• 1:25
  Yes,
• 1:25
  it's
• 1:26
  like
• 1:26
  the
• 1:26
  standard
• 1:26
  place
• 1:27
  that
• 1:27
  we
• 1:27
  go
• 1:27
  and
• 1:28
  I
• 1:28
  gotta
• 1:28
  tell
• 1:28
  you,
• 1:29
  it
• 1:29
  works
• 1:30
  really,
• 1:30
  really,
• 1:31
  really
• 1:31
  well.
• 1:32
  And
• 1:32
  I
• 1:32
  personally
• 1:33
  love
• 1:33
  the
• 1:33
  addition.
• 1:33
  Now
• 1:34
  granted,
• 1:34
  I'm
• 1:35
  kind
• 1:35
  of
• 1:35
  a,
• 1:35
  you
• 1:35
  know,
• 1:35
  I
• 1:35
  kind
• 1:36
  of
• 1:36
  focus
• 1:36
  on
• 1:36
  this
• 1:36
  stuff
• 1:37
  for
• 1:37
  a
• 1:37
  living.
• 1:37
  So
• 1:37
  I'm
• 1:37
  a
• 1:38
  little,
• 1:38
  probably
• 1:38
  more,
• 1:39
  you
• 1:39
  know,
• 1:39
  accepting
• 1:40
  of
• 1:40
  it
• 1:40
  and
• 1:40
  tolerant
• 1:41
  of
• 1:41
  it.
• 1:42
  But
• 1:42
  there's
• 1:42
  a
• 1:42
  number
• 1:43
  of
• 1:43
  things
• 1:43
  I
• 1:43
  like
• 1:43
  about
• 1:43
  it
• 1:44
  a
• 1:44
  lot.
• 1:44
  Like
• 1:44
  for
• 1:45
  first,
• 1:45
  first
• 1:45
  you
• 1:46
  can
• 1:46
  hear
• 1:46
  it
• 1:46
  and
• 1:46
  you
• 1:47
  can
• 1:47
  understand
• 1:47
  it.
• 1:48
  Like,
• 1:48
  as
• 1:48
  I'm
• 1:48
  sitting
• 1:49
  there
• 1:49
  at
• 1:49
  every
• 1:49
  drive
• 1:49
  thru,
• 1:50
  I'm
• 1:50
  always
• 1:50
  reminded
• 1:50
  of
• 1:50
  the
• 1:50
  old
• 1:51
  Saturday
• 1:51
  Night
• 1:51
  Live
• 1:51
  skit
• 1:51
  where
• 1:52
  they
• 1:52
  do
• 1:52
  the
• 1:52
  subway
• 1:53
  announcement
• 1:53
  in
• 1:53
  New
• 1:54
  York
• 1:54
  and
• 1:54
  everyone's
• 1:55
  standing
• 1:55
  on
• 1:55
  the
• 1:55
  platform
• 1:55
  and
• 1:56
  they're
• 1:56
  like,
• 1:56
  what?
• 1:56
  I
• 1:56
  can't
• 1:56
  hear
• 1:56
  them.
• 1:57
  And
• 1:57
  they
• 1:57
  go
• 1:57
  inside
• 1:58
  where
• 1:58
  the
• 1:58
  people
• 1:58
  are
• 1:58
  making
• 1:58
  the
• 1:59
  announcements
• 1:59
  and
• 1:59
  they
• 1:59
  all
• 1:59
  talk
• 2:00
  to
• 2:00
  each
• 2:00
  other
• 2:00
  like,
• 2:02
  you
• 2:02
  know,
• 2:02
  and,
• 2:03
  and
• 2:03
  that's
• 2:03
  because
• 2:03
  that's
• 2:03
  what
• 2:03
  it's
• 2:04
  like
• 2:04
  when
• 2:04
  you
• 2:04
  go
• 2:04
  to
• 2:04
  a
• 2:05
  drive
• 2:05
  thru.
• 2:05
  It's
• 2:05
  hard
• 2:06
  to
• 2:06
  hear.
• 2:06
  So
• 2:06
  like
• 2:06
  that,
• 2:07
  that's
• 2:07
  gone.
• 2:08
  Like,
• 2:08
  it
• 2:08
  is
• 2:08
  crisp,
• 2:09
  clean,
• 2:11
  very
• 2:11
  well
• 2:11
  done,
• 2:11
  very
• 2:11
  professional
• 2:12
  sounding.
• 2:13
  Second,
• 2:14
  it
• 2:14
  is
• 2:14
  amazing
• 2:15
  that
• 2:15
  it
• 2:15
  reacts
• 2:16
  to
• 2:16
  you
• 2:17
  and
• 2:17
  knows
• 2:18
  to
• 2:18
  ask
• 2:18
  you
• 2:18
  questions
• 2:19
  about
• 2:19
  things
• 2:20
  to
• 2:20
  make
• 2:20
  sure
• 2:20
  your
• 2:21
  order
• 2:21
  is
• 2:21
  right.
• 2:21
  Which
• 2:22
  is,
• 2:22
  which
• 2:23
  is
• 2:23
  really
• 2:23
  impressive.
• 2:23
  When
• 2:24
  you
• 2:24
  think
• 2:24
  about
• 2:24
  it,
• 2:24
  you
• 2:25
  have
• 2:25
  to
• 2:25
  be
• 2:25
  a,
• 2:25
  you
• 2:26
  have
• 2:26
  to
• 2:26
  be
• 2:26
  a
• 2:26
  little
• 2:26
  slow
• 2:27
  to
• 2:27
  like
• 2:28
  make
• 2:28
  sure
• 2:28
  that
• 2:28
  it's
• 2:29
  hearing
• 2:29
  you
• 2:29
  right
• 2:29
  and
• 2:29
  you
• 2:29
  don't
• 2:30
  want
• 2:30
  to
• 2:30
  speak
• 2:30
  too
• 2:30
  fast,
• 2:31
  but
• 2:31
  you
• 2:31
  know,
• 2:32
  once
• 2:32
  you
• 2:32
  just
• 2:32
  let
• 2:32
  it
• 2:32
  do
• 2:33
  its
• 2:33
  thing,
• 2:33
  it's
• 2:34
  great.
• 2:34
  And
• 2:35
  the
• 2:35
  first
• 2:35
  few
• 2:35
  times
• 2:35
  I
• 2:36
  went
• 2:36
  through
• 2:36
  the
• 2:36
  other
• 2:36
  thing
• 2:36
  I'll
• 2:37
  say
• 2:37
  is
• 2:37
  I
• 2:38
  said
• 2:38
  to
• 2:38
  my
• 2:38
  family,
• 2:38
  I
• 2:38
  was
• 2:39
  like,
• 2:39
  is
• 2:39
  that
• 2:39
  AI?
• 2:40
  And
• 2:41
  we
• 2:41
  weren't
• 2:42
  really
• 2:42
  sure.
• 2:42
  We
• 2:42
  weren't
• 2:43
  really
• 2:43
  sure.
• 2:43
  And
• 2:43
  now
• 2:44
  having
• 2:45
  gone
• 2:45
  through
• 2:45
  it
• 2:45
  enough,
• 2:45
  I
• 2:46
  know
• 2:46
  that
• 2:46
  it
• 2:46
  is.
• 2:46
  And
• 2:47
  now
• 2:47
  that
• 2:47
  they're
• 2:47
  doing
• 2:47
  this,
• 2:47
  it
• 2:48
  a
• 2:48
  hundred
• 2:48
  percent
• 2:48
  is.
• 2:50
  But
• 2:50
  in
• 2:50
  all
• 2:51
  actuality,
• 2:52
  the
• 2:52
  bar
• 2:52
  for
• 2:52
  improvement
• 2:53
  on
• 2:53
  what
• 2:53
  we're
• 2:54
  talking
• 2:54
  about
• 2:54
  here
• 2:55
  in
• 2:55
  my
• 2:55
  mind
• 2:56
  is
• 2:56
  so
• 2:56
  low
• 2:56
  that
• 2:58
  I
• 2:58
  think
• 2:59
  this
• 2:59
  will
• 2:59
  make
• 2:59
  it
• 2:59
  better.
• 3:00
  And
• 3:00
  the
• 3:00
  last
• 3:00
  point
• 3:00
  is,
• 3:01
  and
• 3:02
  this
• 3:02
  could
• 3:02
  just
• 3:02
  be
• 3:03
  a
• 3:03
  sample
• 3:04
  size
• 3:04
  of
• 3:04
  1,
• 3:05
  but
• 3:05
  the
• 3:06
  service
• 3:07
  at
• 3:07
  the
• 3:08
  Dairy
• 3:08
  Queen
• 3:08
  is
• 3:09
  much
• 3:09
  better.
• 3:10
  I
• 3:10
  pull
• 3:10
  up
• 3:11
  to
• 3:11
  the
• 3:11
  window,
• 3:11
  the
• 3:11
  service
• 3:12
  is
• 3:12
  better.
• 3:12
  The
• 3:12
  quality
• 3:13
  of
• 3:13
  the
• 3:13
  food
• 3:13
  is
• 3:13
  better
• 3:13
  too.
• 3:14
  And
• 3:14
  I
• 3:14
  have
• 3:15
  no
• 3:15
  idea
• 3:15
  if
• 3:15
  that's
• 3:15
  related,
• 3:15
  but
• 3:16
  I
• 3:16
  have
• 3:16
  to
• 3:16
  think
• 3:17
  it
• 3:17
  helps
• 3:17
  because
• 3:18
  the
• 3:18
  people
• 3:18
  that
• 3:18
  are
• 3:19
  actually
• 3:19
  working
• 3:19
  there
• 3:19
  can
• 3:20
  focus
• 3:20
  on
• 3:20
  the
• 3:20
  things
• 3:21
  that
• 3:21
  make
• 3:22
  service,
• 3:23
  you
• 3:23
  know,
• 3:23
  that
• 3:23
  bring
• 3:23
  about
• 3:24
  good
• 3:24
  service
• 3:24
  and
• 3:24
  bring
• 3:25
  about
• 3:25
  good
• 3:25
  quality
• 3:25
  food
• 3:26
  versus
• 3:26
  having
• 3:27
  to
• 3:27
  haggle
• 3:27
  and
• 3:28
  order
• 3:28
  with
• 3:28
  people
• 3:28
  that
• 3:28
  have
• 3:28
  pulled
• 3:29
  their
• 3:29
  cars
• 3:29
  through
• 3:29
  the
• 3:29
  drive
• 3:30
  through
• 3:30
  with
• 3:30
  16
• 3:30
  kids
• 3:31
  in
• 3:31
  Tower.
• 3:32
  So
• 3:32
  anyway,
• 3:32
  that's
• 3:33
  my
• 3:33
  take,
• 3:33
  Shelly,
• 3:33
  but
• 3:34
  I'm
• 3:34
  dying
• 3:35
  to
• 3:35
  hear
• 3:35
  what
• 3:35
  you
• 3:35
  think
• 3:36
  about
• 3:36
  this
• 3:36
  one.
• 3:36
  Are
• 3:36
  you
• 3:36
  in
• 3:37
  on
• 3:37
  this
• 3:37
  or
• 3:37
  no?
• 3:38
  Oh
• 3:38
  yeah.
• 3:39
  I
• 3:39
  think
• 3:39
  this
• 3:39
  is
• 3:39
  a
• 3:39
  perfect
• 3:40
  application
• 3:40
  for
• 3:41
  AI
• 3:41
  when
• 3:41
  you,
• 3:42
  when
• 3:42
  we're
• 3:42
  talking
• 3:43
  about
• 3:43
  customer
• 3:43
  service
• 3:44
  where
• 3:44
  there's
• 3:44
  a
• 3:44
  finite
• 3:45
  number
• 3:45
  of
• 3:45
  menu
• 3:45
  items
• 3:45
  and
• 3:46
  a
• 3:46
  finite
• 3:46
  number
• 3:46
  of
• 3:47
  questions
• 3:47
  that
• 3:47
  could
• 3:47
  potentially
• 3:48
  be
• 3:48
  asked
• 3:48
  around
• 3:49
  those
• 3:49
  items
• 3:49
  and
• 3:50
  permutations
• 3:50
  of
• 3:51
  that.
• 3:51
  And
• 3:51
  we
• 3:51
  have
• 3:52
  to
• 3:52
  remember
• 3:52
  you
• 3:53
  had
• 3:53
  a
• 3:53
  great
• 3:53
  experience
• 3:54
  and
• 3:54
  this
• 3:54
  is
• 3:54
  the
• 3:55
  worst
• 3:55
  the
• 3:55
  technology
• 3:55
  is
• 3:56
  ever
• 3:56
  going
• 3:56
  to
• 3:56
  be.
• 3:57
  Right.
• 3:58
  So
• 3:58
  this
• 3:58
  is
• 3:58
  a
• 3:59
  perfect
• 3:59
  application,
• 4:00
  customer
• 4:01
  service
• 4:01
  replacing
• 4:02
  a
• 4:02
  person,
• 4:02
  freeing
• 4:03
  up
• 4:03
  staff
• 4:03
  to
• 4:04
  really
• 4:04
  focus
• 4:04
  on
• 4:04
  the
• 4:04
  face
• 4:04
  to
• 4:05
  face
• 4:05
  interaction.
• 4:06
  And
• 4:06
  this
• 4:06
  is
• 4:06
  the
• 4:07
  best
• 4:07
  application
• 4:07
  of
• 4:07
  it
• 4:08
  I've
• 4:08
  seen
• 4:08
  in
• 4:09
  the
• 4:09
  food
• 4:09
  industry.
• 4:09
  I
• 4:09
  think
• 4:10
  we
• 4:10
  can
• 4:10
  all
• 4:10
  remember
• 4:10
  was
• 4:10
  it
• 4:11
  like
• 4:11
  last
• 4:11
  year
• 4:11
  or
• 4:11
  two
• 4:12
  years
• 4:12
  ago
• 4:12
  where
• 4:12
  Chick
• 4:13
  Fil
• 4:13
  A
• 4:13
  put
• 4:14
  up
• 4:14
  customer
• 4:14
  service
• 4:14
  screens
• 4:15
  in
• 4:15
  their
• 4:15
  drive
• 4:15
  thru
• 4:16
  with
• 4:16
  like
• 4:16
  a
• 4:16
  person
• 4:16
  sitting
• 4:17
  on
• 4:17
  their
• 4:17
  couch
• 4:17
  remotely
• 4:18
  taking
• 4:18
  your
• 4:18
  order
• 4:19
  like
• 4:19
  that
• 4:19
  just
• 4:20
  wasn't
• 4:20
  a
• 4:20
  great
• 4:20
  experience
• 4:21
  at
• 4:21
  all.
• 4:21
  So
• 4:21
  I
• 4:21
  think
• 4:22
  this
• 4:22
  is
• 4:22
  a
• 4:22
  retailer
• 4:23
  or,
• 4:23
  or
• 4:23
  you
• 4:24
  know,
• 4:24
  a
• 4:24
  fast
• 4:24
  food
• 4:24
  retailer
• 4:25
  doing
• 4:25
  this
• 4:25
  incredibly
• 4:26
  well.
• 4:26
  And
• 4:27
  I
• 4:27
  don't
• 4:27
  think
• 4:27
  that
• 4:27
  they're
• 4:28
  going
• 4:28
  to
• 4:28
  be
• 4:28
  obviously
• 4:29
  the
• 4:29
  last.
• 4:30
  Yeah,
• 4:30
  and
• 4:30
  it
• 4:30
  seems
• 4:31
  like
• 4:31
  a
• 4:31
  trend
• 4:31
  too.
• 4:31
  It
• 4:32
  seems
• 4:32
  like,
• 4:32
  you
• 4:32
  know,
• 4:32
  we,
• 4:32
  we're
• 4:33
  seeing
• 4:33
  other,
• 4:33
  even
• 4:33
  this
• 4:34
  week.
• 4:34
  Other
• 4:34
  companies
• 4:35
  jump
• 4:35
  into
• 4:35
  this
• 4:36
  too,
• 4:36
  and
• 4:36
  make
• 4:36
  announcements
• 4:37
  to
• 4:37
  the
• 4:37
  same
• 4:37
  degree.
• 4:38
  So
• 4:38
  it
• 4:38
  seems
• 4:39
  like
• 4:39
  there's
• 4:39
  a
• 4:39
  there
• 4:39
  there,
• 4:39
  and
• 4:40
  we're
• 4:40
  gonna
• 4:40
  see
• 4:40
  more
• 4:40
  of
• 4:40
  it.
• 4:41
  And,
• 4:41
  you
• 4:41
  know,
• 4:41
  if.
• 4:41
  If
• 4:41
  it
• 4:42
  plays
• 4:42
  out
• 4:42
  like
• 4:42
  this.
• 4:43
  That's
• 4:43
  a
• 4:43
  great
• 4:43
  point
• 4:43
  too.
• 4:43
  Like,
• 4:44
  I
• 4:44
  never
• 4:44
  thought
• 4:44
  about
• 4:44
  that.
• 4:44
  Yeah,
• 4:45
  it's
• 4:45
  the
• 4:45
  best
• 4:45
  the
• 4:46
  technology
• 4:46
  is
• 4:46
  right
• 4:47
  now,
• 4:47
  but
• 4:47
  it's
• 4:47
  not
• 4:47
  gonna
• 4:48
  be
• 4:48
  the
• 4:48
  best
• 4:48
  it
• 4:48
  ever
• 4:49
  is.
• 4:49
  And
• 4:49
  so
• 4:50
  as
• 4:50
  they
• 4:50
  learn
• 4:50
  to
• 4:50
  do
• 4:50
  this
• 4:51
  across
• 4:51
  more
• 4:51
  retailers,
• 4:52
  it's
• 4:52
  gonna
• 4:52
  be
• 4:52
  interesting
• 4:52
  to
• 4:52
  Watch
• 4:53
  or
• 4:53
  more
• 4:53
  QSRs.