Latest / Banking Transformed with Jim Marous
Smaller Banks Risk Losing Digital Customers
According to a recent Harris Poll, 40% of respondents said they are likely to leave their primary financial institution for digital banking that compares to an online shopping experience.
New benchmarks have been set as to what is acceptable regarding digital experiences at financial institutions. While consumers still want to bank with community institutions, these smaller firms must accelerate digital transformation efforts to avoid disintermediation to larger banks or big tech organizations.
We are joined on the Banking Transformed podcast today by Craig McLaughlin, CEO at Finalytics.ai…
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