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109 | Nine Ways To Create An Extraordinary Customer Experience
Everyone has that one story (well, one at the very least) of a time that their customer experience with a business fell short of their reasonable expectations and landed somewhere between being mildly disappointing and exceptionally infuriating.
Mistakes, breaks and being late are facts of life, but sometimes businesses drop the ball and the whole retail relationship turns sour pretty quickly.
As much as we might like to ‘dine out’ on a bad sales story with our friends - lambasting the rude staff, lamenting the missing deliveries, picking apart the quality issues - the positive customer…
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