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Episode 93 - 4 Brutal Truths Sales Managers Don't Want to Face
On January 28, 1986, Space Shuttle Challenger sat on the launch pad at Kennedy Space Center on a cold January morning. The people closest to the problem had already raised the alarm. Engineers at contractor Morton Thiokol had seen O-ring erosion on earlier flights, testing showed the seals got worse in the cold, and they recommended against launching below 53 degrees. NASA managers pushed back, Thiokol management reversed its position, and the Rogers Commission later found that the engineers' continuing objections never reached the senior people who made the launch decision. Earlier missions…
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